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HSBC reviews

HSBC Logo
Rated Good • 3.86/5

HSBC reviews

Unverified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers free financial literacy resources
    Offers free financial literacy resources

Review summary

People rate this company as Good based on 2,223 product reviews

Average score of 3.86/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

HSBC scores well for its easy-to-use app and friendly customer service both online and in branches. Many appreciate the competitive mortgage rates and smooth remortgage process. However, some find customer service slow with long waits and poor communication. The app occasionally glitches or lacks features. Branch availability and opening hours can be inconvenient.

Positive themes

  • HSBC's app is easy to use and packed with handy features for everyday banking.
  • HSBC offers helpful and friendly customer service both online and in branches.
  • HSBC provides competitive mortgage rates and smooth remortgage processes.

Negative themes

  • HSBC's customer service can be slow with long waits and poor communication.
  • HSBC's app and online banking sometimes glitch or lack key features.
  • HSBC has poor branch availability and inconvenient opening hours.
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2223 company reviews • Last reviewed within 7 days

easy to use and update via the app, good communicati...

Credit card • 12th June 2026

easy to use and update via the app, good communication and great rates

{"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Bank accounts are transparent and straightforward

Bank account • 12th June 2026

Bank accounts are transparent and straightforward

{"display":"Faye C","full_name":"Faye C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 4.00/5

    The app is fantastic - simple looking and interactive

    The app is fantastic - simple looking and interactive

    {"display":"Faye C","full_name":"Faye C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Faye C 12th June 2026
  • 5.00/5

    I’ve had an account with HSBC for many years and nev...

    I’ve had an account with HSBC for many years and never had any issues with service provided.

    {"display":"Richard Lang","full_name":"Richard Lang","avatar":{"url":"\/assets\/uploads\/avatars\/users\/607577.png"}}'s avatar
  • 5.00/5

    Got upgraded to Premier current account for free

    Got upgraded to Premier current account with travel insurance for free, based on loyalty to the bank.

    {"display":"Matthew P","full_name":"Matthew P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Matthew P 11th June 2026
  • 5.00/5

    Very Responsice Customer Service

    They are very responsive on the chat through the app. I had to report an unexpected transaction on my card recently and they were very efficient m, polite and respectful.

    {"display":"Beast","full_name":"Beast","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Beast 11th June 2026
  • 5.00/5

    HSBC investments are the best around.

    HSBC investments are the best around. Fantastic and fair.

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Mark H 11th June 2026
  • 5.00/5

    Straightforward, do what they say.

    Straightforward, do what they say.

    {"display":"Gordon Gillies","full_name":"Gordon Gillies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/485136.png"}}'s avatar
  • 5.00/5

    The best banking app!

    There is so much I can say about HSBC, but what I appreciate most about them is how they care. Anytime, I reach out to... There is so much I can say about HSBC, but what I appreciate most about them is how they care. Anytime, I reach out to their customer service team, whether virtually or in person, I am always met with the most gracious, kind, knowledgable and patient individuals, that always solve whatever issue and answer whatever question I have! I love using the app for how user friendly it is, how straightforward and simple the design is! Read more Read less

    {"display":"Shegivesreviews","full_name":"Shegivesreviews","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Credit card from HSBC

    From the moment of deciding to use a interest free period credit card, through the application process until receiving the card, as advertised, and operating... From the moment of deciding to use a interest free period credit card, through the application process until receiving the card, as advertised, and operating the card with the HSBC app I have been extremely happy with the service. Read more Read less

    {"display":"Ray Hatcher","full_name":"Ray Hatcher","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ray Hatcher 11th June 2026
  • 5.00/5

    Easy set up and bank account swap

    Easy set up and bank account swap

    {"display":"Dave Jones","full_name":"Dave Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/579528.png"}}'s avatar
    Bank account
    Dave Jones 11th June 2026

    Products from HSBC
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