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HSBC reviews

HSBC Logo
Rated Good • 3.86/5

HSBC reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers free financial literacy resources
    Offers free financial literacy resources

Review summary

People rate this company as Good based on 2,243 product reviews

Average score of 3.86/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended negatively over the past 90 days

HSBC’s app and online banking get plenty of praise for ease of use and helpful features, while many appreciate the friendly and supportive staff in branches. However, the bank struggles with poor customer service, slow responses, and frustrating account access issues, especially for business customers and those dealing with sensitive matters like bereavement or fraud. Interest rates and product competitiveness also leave a lot to be desired.

Positive themes

  • HSBC's app and online banking are easy to use and packed with handy features. (5 mentions)
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2243 company reviews • Last reviewed within 7 days

great bank, service and perfect online and mobile ba...

Bank account • 4th September 2026

great bank, service and perfect online and mobile banking.

{"display":"gancho b","full_name":"gancho b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great bank account

Premier bank account • 3rd September 2026

Great account and lots of perks. Good customer service.

{"display":"aimz9","full_name":"aimz9","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Highly recommend

    Customer service easy to speak to on phone and very helpful. Good communication too via post / email. The cover itself it’s very good.

    {"display":"aimz9","full_name":"aimz9","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    aimz9 3rd September 2026
  • 5.00/5

    Great and clear service and easy to search products

    Great and clear service and easy to search products

    {"display":"Sharif S","full_name":"Sharif S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Sharif S 3rd September 2026
  • 5.00/5

    Simple and supportive to plan rate change

    Simple and supportive to plan rate change

    {"display":"Darren Sharp","full_name":"Darren Sharp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    HSBC mortgage

    I got a mortgage with HSBC. Application process was straight forward and the product was right for me. I've had no issues.

    {"display":"Shane W","full_name":"Shane W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed rate mortgage
    Shane W 2nd September 2026
  • 5.00/5

    No complaints - solid, but don't get a lot from them...

    No complaints - solid, but don't get a lot from them except a letter once a year.

    {"display":"bandalism","full_name":"bandalism","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed rate mortgage
    bandalism 2nd September 2026
  • 5.00/5

    The online application is straightforward.

    The online application is straightforward. You fill in your details, upload what they ask for, and usually get a decision fast. The process feels organised and professional, which gives confidence.

    {"display":"EliseA","full_name":"EliseA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    EliseA 21st August 2026
  • 5.00/5

    Enjoyed the relationship and products available...

    Have enjoyed the relationship and products available within the Premier wrapper, not the most competitive but with global reach and stable/trusted brand. The ongoing concierge... Have enjoyed the relationship and products available within the Premier wrapper, not the most competitive but with global reach and stable/trusted brand. The ongoing concierge and health services are welcome addition in the recent overhaul. Read more Read less

    {"display":"Mjh","full_name":"Mjh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premier bank account
    Mjh 20th August 2026
  • 5.00/5

    Good banking services.

    Good banking services. Good banking App,easy to use.

    {"display":"Lucian ","full_name":"Lucian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Lucian 20th August 2026
  • 5.00/5

    The HSBC Stock’s and shares ISA is a well crafted a...

    The HSBC Stock’s and shares ISA is a well crafted and very easy to understand account. I think it’s the best ISA account around.

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from HSBC
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