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HSBC reviews

HSBC Logo
Rated Average • 3.46/5

HSBC reviews

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Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 2,094 product reviews

Average score of 3.46/5
5 star
42%
4 star
21%
3 star
11%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

Latest positive rating

5/5

great HSBC app

Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities.

{"display":"Kavitha Rajput","full_name":"Kavitha Rajput","avatar":{"url":"\/assets\/uploads\/avatars\/users\/635020.png"}}'s avatar

Latest negative rating

1/5

Lame horse of a bank

Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business... Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. Mistakes are frequent and customer service is slow and unhelpful but will always say sorry for not helping, which again, does little to help. Read more Read less

{"display":"Darren S","full_name":"Darren S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2094 company reviews • Last reviewed within 7 days

Lame horse of a bank

Business Banking • 23rd June 2025

Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business... Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. Mistakes are frequent and customer service is slow and unhelpful but will always say sorry for not helping, which again, does little to help. Read more Read less

{"display":"Darren S","full_name":"Darren S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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I made an application to HSBC UK and they asked for...

Bank account • 20th June 2025

I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old... I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old debt and reported to Cifas that I committed a crime by not providing every address ive ever lived at in ny life from birth. Their position is, if they ask for 3 years of address history and you provide 3 years of history but had a debt from 12 years ago, youve commited a crime and intended to commit fraud, because they went and looked back further than what they asked for. Then when an adjudicator from the onbudsman office explained that they didnt follow their own terms and conditins, they ignored him from march to june. Causing my life to be on hold and me to go without an account. They purposely delayed things as long as possible because their only goal was to try and destroy my life; and they tried very hard. I would urge anyone reading this not to trust HSBC UK. My ombudsman decision can be read on the financial onbudsman service website under past cases upheld for july 2025. Im Mr. W, who was accused of commiting a crime by HSBC Uk for having a debt in the past. The debt was also literally a vodafone bill that was unpaid. Not a credit card or overdraft or anything banking related. Read more Read less

{"display":"Devres W","full_name":"Devres W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 5/5

    great HSBC app

    Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities.

    {"display":"Kavitha Rajput","full_name":"Kavitha Rajput","avatar":{"url":"\/assets\/uploads\/avatars\/users\/635020.png"}}'s avatar
  • 4/5

    Very good student overdraft support.

    Very good student overdraft support. After leaving university I had several difficulties with leaving my overdraft, especially due to low income and high living costs;... Very good student overdraft support. After leaving university I had several difficulties with leaving my overdraft, especially due to low income and high living costs; but HSBC was there to support me and enabled me to get back up on my feet with no interest on a high overdraft. I’m thankful for this support as now I am back in a stable position! Read more Read less

    {"display":"Klaudia K","full_name":"Klaudia K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My experience with HSBC account

    Safe account ...excellent application....fast service...trust...

    {"display":"TAHAR S","full_name":"TAHAR S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    TAHAR S 13th June 2025
  • 1/5

    Delay in receiving Credit Card

    Applied for Credit Card online. No confirmation received via email/post/ text of successful application. Numerous calls made to Customer Service to enquire about status of... Applied for Credit Card online. No confirmation received via email/post/ text of successful application. Numerous calls made to Customer Service to enquire about status of application & when can expect to receive Card. Only received Credit Agreement to sign a month later. Read more Read less

    {"display":"Yukster ","full_name":"Yukster ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Yukster 12th June 2025
  • 5/5

    Hsbc is very safe.

    Hsbc is very safe. I trust them to keep my money safe and help me when I find myself in a difficult situation. I would... Hsbc is very safe. I trust them to keep my money safe and help me when I find myself in a difficult situation. I would recommend this bank and it's services to anyone. Read more Read less

    {"display":"Kenya Sj","full_name":"Kenya Sj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Prompt customer service with real people, including...

    Prompt customer service with real people, including via chat, good Premier services and benefits

    {"display":"LKB","full_name":"LKB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    LKB 12th June 2025
  • 5/5

    Banking 40 years, no issues!!

    Banking 40 years, no issues just started savings account as a well trusted bank fair rewards

    {"display":"Aaron Collins","full_name":"Aaron Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/570108.png"}}'s avatar
  • 5/5

    I’ve been with HSBC for a number of years.

    I’ve been with HSBC for a number of years. And I think the investment ISA is very good. Better than most other banks.

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Mark H 12th June 2025
  • 5/5

    HSBC - easy and good customer service

    I've always found HSBC very easy to use, and with good customer service. The new app especially is a big help.

    {"display":"Arden Sreeves","full_name":"Arden Sreeves","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591885.png"}}'s avatar

    Products from HSBC
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