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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,573 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23573 company reviews • Last reviewed within 7 days

Rooster Money is great

Rooster card • 11th April 2026

Rooster Money has helped my child learn to manage money and feel more independent, whilst still allowing me to keep a close eye on her... Rooster Money has helped my child learn to manage money and feel more independent, whilst still allowing me to keep a close eye on her activity and incentivise her with interest and rewards. Read more Read less

{"display":"Howard","full_name":"Howard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Really rate the rooster card, kids love it.

Rooster card • 11th April 2026

Really rate the rooster card, kids love it. Only p[roble,m is its not accepted everywhere.

{"display":"Moomin7979","full_name":"Moomin7979","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Rooster cards ideal for my children.

    Rooster cards ideal for my children.

    {"display":"Sara H","full_name":"Sara H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sara H 11th April 2026
  • 4/5

    As a long term natwest customer and ppl like me shou...

    As a long term natwest customer and ppl like me shouldnt have to pay subscription fees no matter how many children they have on the rooster scheme

    {"display":"Bushra A","full_name":"Bushra A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Bushra A 11th April 2026
  • 4/5

    Easy to navigate , flexibility of usage home and abr...

    Easy to navigate , flexibility of usage home and abroad. Children are understanding how to control their finances from a young age, which is a... Easy to navigate , flexibility of usage home and abroad. Children are understanding how to control their finances from a young age, which is a lifetime skill.Good experience all round I recommend to my friends with young children all the time. Read more Read less

    {"display":"Mr R","full_name":"Mr R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mr R 11th April 2026
  • 4/5

    Good for younger kids, some great features!

    Good for younger kids, some great features to help them learn about savings goals and rewards. A little clunky on functionality. Quite a number of... Good for younger kids, some great features to help them learn about savings goals and rewards. A little clunky on functionality. Quite a number of times it didn’t work in shops due to how the shop was ‘registered’. This isn’t obvious hence the 4 instead of 5 star rating but once we worked through it, it was ok. Worked abroad in Rwanda no problems! Read more Read less

    {"display":"Cathy ","full_name":"Cathy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Cathy 11th April 2026
  • 5/5

    Rooster card has been brilliant for teaching my chil...

    Rooster card has been brilliant for teaching my children about saving and earning their own pocket money by doing chores. It gives them independence and it's easy to use.

    {"display":"Sam M","full_name":"Sam M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sam M 10th April 2026
  • 4/5

    Helpful staff

    Staff always friendly and attentive. The branches are mostly busy but staff seem calm at all times

    {"display":"Rina C","full_name":"Rina C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Rina C 10th April 2026
  • 5/5

    Rooster money is a great way for children/young peop...

    Rooster money is a great way for children/young people to learn to manage their money. It’s a great easy to use app.

    {"display":"Howard","full_name":"Howard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Howard 10th April 2026
  • 4/5

    Independence and ability to spend

    Card gets used occasionally but my daughter enjoys the independence of having it. It’s made it a lot easier for her to budget her pocket... Card gets used occasionally but my daughter enjoys the independence of having it. It’s made it a lot easier for her to budget her pocket money as many places we now go to are card only. Read more Read less

    {"display":"Gillian E","full_name":"Gillian E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Gillian E 10th April 2026
  • 5/5

    Shorter wait times

    Good service with wait times to talk to human being but not as bad as other providers. My main concern with all financial institutions is... Good service with wait times to talk to human being but not as bad as other providers. My main concern with all financial institutions is worldwide call centres and lengthy wait times, Read more Read less

    {"display":"Jacqueline G","full_name":"Jacqueline G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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