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NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 19,424 product reviews

Average score of 4.84/5
5 star
88%
4 star
8%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended negatively over the past 90 days

Latest positive rating

5/5

What fantastic service!

Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service... Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service from start to finish. From initial claim online and a follow up call to speak to someone to clarify a few concerns about my data privacy and phone content (no wait time to speak to someone, and all questions answered) the phone was collected the very next day by DPD and returned within 3 working days - with enough updates along the way that I never once had to worry about the progress. I'm genuinely impressed with how well I was looked after. If only everything could be this simple! Read more Read less

{"display":"Peter O","full_name":"Peter O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Natwest silver reward

Been trying to upgrade to a silver reward account for nearly 4 weeks absolutely useless visited bank 3 times still no use

{"display":"Richard D","full_name":"Richard D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for NatWest products

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 19424 company reviews • Last reviewed within 7 days

What fantastic service!

Reward Silver Account • 28th August 2025

Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service... Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service from start to finish. From initial claim online and a follow up call to speak to someone to clarify a few concerns about my data privacy and phone content (no wait time to speak to someone, and all questions answered) the phone was collected the very next day by DPD and returned within 3 working days - with enough updates along the way that I never once had to worry about the progress. I'm genuinely impressed with how well I was looked after. If only everything could be this simple! Read more Read less

{"display":"Peter O","full_name":"Peter O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Lost earpiece

Home Insurance • 21st August 2025

Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken before any... Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken before any actions being taken. Why not take any agreed excess away from final payout. Read more Read less

{"display":"John Budd","full_name":"John Budd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1295827.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Natwest silver reward

    Been trying to upgrade to a silver reward account for nearly 4 weeks absolutely useless visited bank 3 times still no use

    {"display":"Richard D","full_name":"Richard D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    NATWEST STOLE MY MONEY!

    NATWEST STOLE MY MONEY! I opened a student bank account in 2015 and I kept it open. Whenever I would visit the UK I would... NATWEST STOLE MY MONEY! I opened a student bank account in 2015 and I kept it open. Whenever I would visit the UK I would put money in it. In 2024 when I went to visit I get the news that they closed my bank account and I couldn't retrieve the money. I had to file in paper and didn't hear back from them. In 2023 they decided that my country is one of the countries they no longer want to work with and only sent 1 email that I missed informing me that I have 6 months to take my money out. They didn't call me to inform me and didn't send any further emails. In 2024 I was chocked when I went in person to the bank and was told there is no department to talk to about this. Now it's been me calling them I have spend more than 200$ worth of phone bills and I was told now they cannot find the money or my account! The only means of contact with them is via international calls or letter which never seem to arrive. My country is at the brick of war and my money is stolen by Nattiest. Read more Read less

    {"display":"Afifeh Abou chaar","full_name":"Afifeh Abou chaar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1246803.png"}}'s avatar
  • 5/5

    Everything is explained in details, very clearly , e...

    Everything is explained in details, very clearly , excellent communication and professional service with support when you need it

    {"display":"Nicci Slater","full_name":"Nicci Slater","avatar":{"url":"\/assets\/uploads\/avatars\/users\/423141.png"}}'s avatar
  • 1/5

    They do not care about customers

    They do not care about customers, they do not want to resolve issues, customer service is non existant

    {"display":"Alan Wagstaff","full_name":"Alan Wagstaff","avatar":{"url":"\/assets\/uploads\/avatars\/users\/797278.png"}}'s avatar
  • 5/5

    Brilliant and well easy to use easy to understand...

    Brilliant and well easy to use easy to understand

    {"display":"Ricky G","full_name":"Ricky G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Advantage gold: Great account

    Great account, fantastic perks and rewards.

    {"display":"Michael Cottee","full_name":"Michael Cottee","avatar":{"url":"\/assets\/uploads\/avatars\/users\/222870.png"}}'s avatar
  • 4/5

    good customer service...

    Update to date with their app good customer service easy to deal with the account brilliant Bank all on all

    {"display":"S","full_name":"S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    S 13th June 2025
  • 4/5

    it's easy to use track and redeem cashback plus the...

    it's easy to use track and redeem cashback plus the customer service is good

    {"display":"TOM","full_name":"TOM","avatar":{"url":"\/assets\/uploads\/avatars\/users\/540175.png"}}'s avatar
  • 5/5

    Excellent customer service

    Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts them first

    {"display":"Tony Estabrook ","full_name":"Tony Estabrook ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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