Smart Money People Logo

Voting in the British bank awards 2026 is open - Vote here

Share this page

NatWest reviews

NatWest Logo
Rated Excellent 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,621 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
Was this helpful?

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 22621 company reviews Last reviewed within 7 days

Really pleased that there is no charge for a rooster...

Rooster card 30th March 2026

Really pleased that there is no charge for a rooster account because I have a current account and savings account with Nat West it helps... Really pleased that there is no charge for a rooster account because I have a current account and savings account with Nat West it helps my daughter to save for things she really wants instead of wasting her money and implants a saving mentality. Read more Read less

Rated Excellent 5/5
Read more product reviews

NatWest Rooster card is great for our kids.

Rooster card 30th March 2026

NatWest Rooster card is great for our kids. The only problem is that you can't save in cheques from family gifts.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Retail bank has always given solid experience, howev...

    Retail bank has always given solid experience, however the children’s rooster card included for free is an excellent product that really helps to build money... Retail bank has always given solid experience, however the children’s rooster card included for free is an excellent product that really helps to build money awareness and offers a graduated path towards financial independence Read more Read less

  • 5/5

    Top Lender

    My experience was excellent. I received the money within days. An easy and fast lender that anyone can rely on.

  • 5/5

    Rooster card. Excellent

    Actually only use NatWest for their Rooster card, which is brilliant. Great teen card with a really good app.

    {"display":"Kate G","full_name":"Kate G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kate G 29th March 2026
  • 4/5

    Good service and quick

    Good service and quick answer my calls

  • 5/5

    Practical, engaging way building Financial Skills.

    I’ve found NatWest Rooster Money to be an excellent tool for helping my child develop real financial independence in a safe and structured way. The... I’ve found NatWest Rooster Money to be an excellent tool for helping my child develop real financial independence in a safe and structured way. The Rooster Card gives them a genuine sense of responsibility while still allowing me to guide and support their financial learning. One of the standout features for me is the ability to set up recurring payments. It’s a fantastic way to build consistency and routine, while also creating opportunities to teach the value of money over time. I particularly appreciate the flexibility to add “financial boosts” with personalised messages, helping to reward my child with a top-up bonus, along with my own words of encouragement. This can be added if say they help more around the house or do well in an exam and make the experience far more meaningful and motivating. The option is the customisation by allowing my children the chance to select their own card design, it is another great touch. Choosing a card that reflects their personality makes it feel truly theirs, which adds to their sense of ownership and pride. Beyond that, the built-in features aimed at teaching savings and goal-setting are incredibly valuable. The visual graphics that track spending and saving are especially effective, they provide a clear, engaging way for my children to understand where their money is going, while also helping them see the potential for saving. Overall, NatWest Rooster Money strikes a great balance between education and empowerment. It’s not just a card—it’s a practical, engaging way to build lifelong financial skills. Read more Read less

    {"display":"Alan Lamont","full_name":"Alan Lamont","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Alan Lamont 28th March 2026
  • 4/5

    Adults with learning difficulties or dementia would...

    Adults with learning difficulties or dementia would really benefit from this card. It must be possible to extend to this group and it would be... Adults with learning difficulties or dementia would really benefit from this card. It must be possible to extend to this group and it would be a huge market as well as great PR Read more Read less

    {"display":"Marion R","full_name":"Marion R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Marion R 28th March 2026
  • 5/5

    Natwest always been good to me!

    Natwest always been good to me! From accounts, Rooster card & loans!

    {"display":"Robert B","full_name":"Robert B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Robert B 28th March 2026
  • 5/5

    Top Marks

    Natwest have always been very helpful and a commidating. Keep up the great work.

    {"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Ray 28th March 2026
  • 5/5

    Very easy for kids to use and save

    Very easy for kids to use and save

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stephen H 28th March 2026

    Products from NatWest

    Showing products offered by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice