Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

Verified business Last reviewed within 7 days
Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 21,103 product reviews

Average score of 4.84/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest's Rooster Money and kids' banking services are loved for teaching children financial skills with easy-to-use apps and cards that give independence while keeping parents in control. However, many find NatWest's general customer service frustrating, with issues around account access, slow dispute resolution, and poor communication causing real headaches.

Positive themes

  • Rooster Money app and cards make teaching kids about money simple and fun.
  • Kids love having their own Rooster card and managing their money independently.
  • NatWest’s customer service is often friendly and helpful when contacted.

Negative themes

  • NatWest’s customer service is often slow and unhelpful with poor communication.
  • The Rooster card’s contactless limit and top-up process frustrate parents and kids.
  • NatWest’s app and online banking have frequent glitches and poor usability.
Summarised by AI
Was this helpful?

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 21103 company reviews • Last reviewed within 7 days

I've been using the app for a couple of years now, i...

Rooster card • 2nd March 2026

I've been using the app for a couple of years now, it became the solution that best fit co-parenting and pocket money. Easier for the... I've been using the app for a couple of years now, it became the solution that best fit co-parenting and pocket money. Easier for the other parent to add money directly digitally and without feeling like they are 'giving it to me'. It also gives our child more real world experience. As a NatWest customer we tried this because the subscription is free and it's been fantastic. The only drawbacks are the overall digital issues where it's hard for a child to quantify money, especially without smart app access. Overall we've not even considered moving from the Rooster app, which says everything :) Read more Read less

{"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JB
Rated Excellent • 5/5
Read more product reviews

Great card for little kids pocket money

Rooster card • 2nd March 2026

Great card for little kids pocket money

{"display":"katrin1980@hotmail.co.uk","full_name":"katrin1980@hotmail.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great app for parents and kids

    I find the app simple to navigate and the children do too! Also as I have a NatWest account the Rooster cards are free which is a bonus.

    {"display":"Joanna","full_name":"Joanna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Joanna 28th February 2026
  • 1/5

    Emergency call.waiting 5 hours and counting

    Well satvhere now 5 hours after reporting an electral issue that means no lights or sockets working.Home emergency cover accepted the claim but still no... Well satvhere now 5 hours after reporting an electral issue that means no lights or sockets working.Home emergency cover accepted the claim but still no contact to say when someone will arrive. Second time of ring " our back office arevtrying to sort" its a pretty mudane Saturday no storms not mid winter just a basic day so whats the issue?? Read more Read less

    {"display":"Markyg","full_name":"Markyg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Markyg 28th February 2026
  • 5/5

    Great flexibility and control for both parents and k...

    Great flexibility and control for both parents and kids setting out learning about money.

    {"display":"Graeme B","full_name":"Graeme B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Graeme B 28th February 2026
  • 5/5

    Rooster is great for kids

    Rooster is great for kids and if you're a natwest customer there are no monthly charges for the cards

    {"display":"Kim S","full_name":"Kim S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kim S 28th February 2026
  • 5/5

    Reward Black

    Fantastic value for money considering the benefits this account provides. The Cashback on theatre tickets and lounge access alone more than pay for the monthly fee

    {"display":"Daniel Owen","full_name":"Daniel Owen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black Account
    Daniel Owen 27th February 2026
  • 5/5

    This is a great card for my daughter to learn how to...

    This is a great card for my daughter to learn how to manage money. She can choose to have a separate savings account also in the app

    {"display":"Jackie i","full_name":"Jackie i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jackie i 27th February 2026
  • 5/5

    Really simple way to manage kids money.

    Really simple way to manage kids money. The app works well and makes it easy to add or remove money. Also a great way to help kids save.

    {"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    John W 26th February 2026
  • 5/5

    Very happy with the card and service the fact that w...

    Very happy with the card and service the fact that we don’t pay charges and it’s linked to my account makes it easy to use

    {"display":"Rachel ","full_name":"Rachel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Rachel 26th February 2026
  • 5/5

    Happy natwest customer

    I like that you offer a free service to natwest customers so thank you for that

    {"display":"Leigh D","full_name":"Leigh D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Leigh D 26th February 2026

    Products from NatWest
    Showing products offered by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice