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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,965 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23965 company reviews • Last reviewed within 7 days

Rooster and reward platinum

Rooster card • 20th April 2026

The rooster kids account being free for my account is great, the app works really well, my reward platinum account works really well for me... The rooster kids account being free for my account is great, the app works really well, my reward platinum account works really well for me and the breakdown cover etc has been used when I need it so no complaints Read more Read less

{"display":"Jay","full_name":"Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Jay
Rated Excellent • 5/5
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Good stuff it is a great app and I like...

Rooster card • 20th April 2026

Good stuff it is a great app and I like it

{"display":"Scott","full_name":"Scott","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Really love my reward current account I think its fa...

    Really love my reward current account I think its fantastic and its been the perfect account needed for my everyday money needs.

    {"display":"Emma B","full_name":"Emma B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    Emma B 20th April 2026
  • 5/5

    Teach your kids the value of saving

    Great way for kids to do tasks and earn money, also great for kids to have a goal to aim for by setting up saving... Great way for kids to do tasks and earn money, also great for kids to have a goal to aim for by setting up saving pots then putting their money in to the pots to watch it grow till they can afford what they are saving for. Read more Read less

    {"display":"Pam Schofield","full_name":"Pam Schofield","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1527999.png"}}'s avatar
  • 5/5

    No issues

    I've had no issues at all. Very easy to use. Would recommend

    {"display":"Dani","full_name":"Dani","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Dani 20th April 2026
  • 5/5

    Easy to use great service for children

    Easy to use great way for children to learn how to manage money

    {"display":"Justine W","full_name":"Justine W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Justine W 20th April 2026
  • 4/5

    Have banked with Natwest since the 90s.

    Have banked with Natwest since the 90s. Have never had a problem with them or their customer service. I do like the Rewards and the... Have banked with Natwest since the 90s. Have never had a problem with them or their customer service. I do like the Rewards and the option to have a linked kids' Rooster account. Solid choice for a current account. Read more Read less

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747680.png"}}'s avatar
    Reward Account
    Anne 20th April 2026
  • 5/5

    easy to use for kids and their parents

    easy to use for kids and their parents, robust and reliable

    {"display":"Stevey","full_name":"Stevey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stevey 20th April 2026
  • 4/5

    They are good and customer service excellent

    They are good and customer service excellent

    {"display":"Yaw Yaw","full_name":"Yaw Yaw","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1522538.png"}}'s avatar
  • 5/5

    Kid and Adult approved !

    Both my kids love their Rooster cards- so easy to use online or in store and track in real time their balance . Extremely easy... Both my kids love their Rooster cards- so easy to use online or in store and track in real time their balance . Extremely easy for me to top them up with my Royal Bank of Scotland account ! Read more Read less

    {"display":"Claire Hunter","full_name":"Claire Hunter","avatar":{"url":"\/assets\/uploads\/avatars\/users\/842160.png"}}'s avatar
  • 4/5

    Customer service is knowledgeable and easy to contact.

    Customer service is knowledgeable and easy to contact. Prodcut is great, widely accepted, rarely had any issues.

    {"display":"Marcell","full_name":"Marcell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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