NatWest Reviews

  Ratings based on 1,589 reviews       Last review 1 week ago    

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

READ MORE

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

Overall Rating

Great

1

2

3

4

5

NatWest Review Insight

What are people saying in their reviews?

Ease

55% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Best Banking App Winner Winner of "Best Banking App 2017" in the British Bank Awards

Advantage Gold

Love the App!

The NatWest Bank app on my mobile phone is a life saver. It is easy to use and let's me know where my finances stand instantly.

Reviewed on 28th April 2021
Frances 's avatar
Frances
Write a review

Reward Account

Always willing to find a solution

There are so many ways to engage with NatWest which means I feel safe and I can get the answer I need day or night.

Reviewed on 28th April 2021
Sara Morris's avatar
Sara Morris
Write a review

Reward Account

Ease of use

Virtual assistant linked to my accounts is very helpful after normal banking hours.

Reviewed on 28th April 2021
April's avatar
April
Write a review

Reward Account

Online customer service

I have good experience regarding my query recently

Reviewed on 28th April 2021
Bilal Ahmad's avatar
Bilal Ahmad
Write a review

Basic Account

Cora was great help on the app online

Very helpful and understanding and also very quick to the mark thanks

Reviewed on 27th April 2021
antoniafacciuto88@icloud.com's avatar
antoniafacciuto88@icloud.com
Write a review

Cash ISA

Very good

Very quick and easy to use,I've been an account holder now forn17 years and would thoroughly recommend

Reviewed on 27th April 2021
Rob Barnes's avatar
Rob Barnes
Write a review

Basic Account

Great service

Never regretted opening account here

Reviewed on 27th April 2021
Cate's avatar
Cate
Write a review

Basic Account

Cora and Facebook Messenger Team

Cora is excellent negating the need to speak to an advisor by answering questions. The FB Messenger Team are very caring , they answered a question I raised to them on how I as a covid isolating person in lockdown could pay a cheque into a bank, they... Read more

Cora is excellent negating the need to speak to an advisor by answering questions. The FB Messenger Team are very caring , they answered a question I raised to them on how I as a covid isolating person in lockdown could pay a cheque into a bank, they answered, I gave thumbs up but they received a blank message, so they came back and were very worried and checked I was ok, they re-assured me they were online 24/7 if I needed them. Restored my faith in mankind after being made redundant after a 34 year career with a big comms company where I received little support for my vulnerabilities. They are also super efficient

Reviewed on 27th April 2021
Jacqueline Tyson's avatar
Jacqueline Tyson
Write a review

Cash ISA

Great Internet Offering

So simple to use all your accounts on line with NatWest. The service is excellent and keeps getting better.

Reviewed on 27th April 2021
Nic Hanlon's avatar
Nic Hanlon
Write a review

Basic Account

most helpful bank in uk

amazing bank very helpful and sympathetic towards family member with dementia constantly assiting in returning monies wrongly and fraudulently taken

Reviewed on 27th April 2021
chris 's avatar
chris
Write a review

Basic Account

Quick response

Finding information for my current account was made easy by a fast response from Cora the online help system. It appeared to have additional features (not just automated) that helped with answers and questions that are unscripted. I felt I was... Read more

Finding information for my current account was made easy by a fast response from Cora the online help system. It appeared to have additional features (not just automated) that helped with answers and questions that are unscripted. I felt I was communicating with someone who could deal with non scripted questions which was useful.

Reviewed on 27th April 2021
CH's avatar
CH
Write a review

Reward Silver Account

Great app and customer service.

I have been with natwest for over 20 years and they've never let me down plus the app just keeps getting better and better with more options on it almost every time you go on it

Reviewed on 27th April 2021
Jason grears 's avatar
Jason grears
Write a review

Select Account

No problem too small

Whenever I ring with a query they would go above and beyond to help

Reviewed on 26th April 2021
Sarah KayewasHague's avatar
Sarah KayewasHague
Write a review

Basic Account

Quick response

Satisfaction with service overall

Reviewed on 26th April 2021
Leila Jamshidzadeh 's avatar
Leila Jamshidzadeh
Write a review

Cash ISA

easy text help

i wanted to reactivate my Isa and Cora the instant help button was great- very simple easy to use

Reviewed on 26th April 2021
elaine bedding's avatar
elaine bedding
Write a review

Basic Account

Best banking experience

I’ve banked with them for years They’re always helpful amd super efficient

Reviewed on 26th April 2021
Julie Conn's avatar
Julie Conn
Write a review

Basic Account

Bank

I think this bank is great I have been with Nat West for over 25 years and in that time they have helped me and my husband a lot. I wouldn’t change for any thing.

Reviewed on 25th April 2021
Carol Thompson's avatar
Carol Thompson
Write a review

Basic Account

Great experience

Staff are always helpful and knowledgeable and the online service is so easy to use

Reviewed on 25th April 2021
Sian's avatar
Sian
Write a review

Advantage Gold

Always First Class

I would just like to say a ‘Big Thank You’ for the excellent service provided both electronic and personal in branch attention I’ve received during the Covid crisis. It’s been a worrying time for all but the bank has continued to provide this first cla... Read more

I would just like to say a ‘Big Thank You’ for the excellent service provided both electronic and personal in branch attention I’ve received during the Covid crisis. It’s been a worrying time for all but the bank has continued to provide this first class service. Stalk have been patient, professional and above all personable throughout, making NatWest always my first choice.

Reviewed on 24th April 2021
Alan Bone's avatar
Alan Bone
Write a review

Basic Account

cora

Cora - the online auto advice - is super

Reviewed on 24th April 2021
hopkin Joseph's avatar
hopkin Joseph
Write a review