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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,730 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23730 company reviews • Last reviewed within 7 days

I love the fact I get Rooster for my kids for free w...

Rooster card • 16th April 2026

I love the fact I get Rooster for my kids for free with my NW account. Fabulous app and so easy to use. Kids love it.

{"display":"GD","full_name":"GD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
GD
Rated Excellent • 5/5
Read more product reviews

Brilliant for young people!

Rooster card • 16th April 2026

Overall, an amazing experience. Excellent for young people to build valuable financial skills.

{"display":"Sujon H","full_name":"Sujon H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Gives my kids freedom and me reassurance

    The Rooster Card is really easy to manage safely whilst giving my children some financial autonomy. Where there was an issue with a gaming platform,... The Rooster Card is really easy to manage safely whilst giving my children some financial autonomy. Where there was an issue with a gaming platform, the customer team responded immediately and in person with help and advice. Very very happy Read more Read less

    {"display":"Stuart B","full_name":"Stuart B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stuart B 16th April 2026
  • 5/5

    I have recommended the account to several friends.

    I have recommended the account to several friends. It’s easy to use and has really helped my kid grasp spending money wisely. I have a... I have recommended the account to several friends. It’s easy to use and has really helped my kid grasp spending money wisely. I have a NatWest account so the monthly fee is waved, the card designs are fab and my kid feels more grown up and has become more fiscally responsible. Read more Read less

    {"display":"Danielle S","full_name":"Danielle S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Danielle S 16th April 2026
  • 5/5

    So easy to use

    Easy to use, my daughter is autistic so it’s great to have full control in times of trouble

    {"display":"Nicola h","full_name":"Nicola h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nicola h 16th April 2026
  • 5/5

    Love banking with natwest the app is straightforward

    Love banking with natwest the app is straightforward

    {"display":"Emilia ","full_name":"Emilia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Emilia 16th April 2026
  • 4/5

    Interest rates aren't very good.

    Interest rates aren't very good. Never had a problem with the service. Good online banking and app features.

    {"display":"Esspor","full_name":"Esspor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Esspor 16th April 2026
  • 5/5

    Rooster cards are great.

    Rooster cards are great. Easy to control the kids spending, and top up when needed.

    {"display":"J C","full_name":"J C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    J C 16th April 2026
  • 5/5

    Rooster Cards

    I have had rooster cards for both of my children. One now move to NatWest student card. Have found it very easy to use regards... I have had rooster cards for both of my children. One now move to NatWest student card. Have found it very easy to use regards transferring money to and a good way for my children to see what they are spend. They have found it great to have and easy to use. I would like to see learning tips and activities on the app. As there are some that have this on. Read more Read less

    {"display":"Milly","full_name":"Milly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Milly 16th April 2026
  • 5/5

    Great, friendly and fast customer service.

    Great, friendly and fast customer service. Lots of perks for existing customers

    {"display":"Caroline I","full_name":"Caroline I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Caroline I 16th April 2026
  • 5/5

    Free when you have Natwest Bank.

    Free when you have Natwest Bank. Brill value for your money. Convenient

    {"display":"Robert","full_name":"Robert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Robert 16th April 2026

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