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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,955 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

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Reviews for NatWest

Showing 11 of 23955 company reviews • Last reviewed within 7 days

Customer service is knowledgeable and easy to contact.

Cashback Plus Credit Card • 19th April 2026

Customer service is knowledgeable and easy to contact. Prodcut is great, widely accepted, rarely had any issues.

{"display":"Marcell","full_name":"Marcell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

I never left my Chesterfield branch with an unsolved...

Rooster card • 19th April 2026

I never left my Chesterfield branch with an unsolved problem or a bad advice.

{"display":"Olga","full_name":"Olga","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great bank

    NatWest has been consistently reliable, especially when it comes to everyday banking. Their mobile app is one of the easiest to use — quick transfers,... NatWest has been consistently reliable, especially when it comes to everyday banking. Their mobile app is one of the easiest to use — quick transfers, clear spending insights, and helpful alerts that actually make managing money less stressful. Customer service has also been solid; whenever I’ve needed support, the staff have been friendly, patient, and genuinely focused on solving the issue. Overall, NatWest feels like a bank that invests in making things simple and secure for its customers. Read more Read less

    {"display":"zoe1","full_name":"zoe1","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    zoe1 19th April 2026
  • 5/5

    Great for kids

    Great no issues at all so far very easy to use the card and app aswell

    {"display":"Sumaira a","full_name":"Sumaira a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sumaira a 19th April 2026
  • 5/5

    Only with the local branch closing feel like a close...

    Only with the local branch closing feel like a close advisor has gone

    {"display":"Stephen C","full_name":"Stephen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stephen C 19th April 2026
  • 5/5

    NatWest rooster cards

    The NatWest rooster cards are so easy to use for everyone involved. The kids can use them wherever they go and can learn about saving,... The NatWest rooster cards are so easy to use for everyone involved. The kids can use them wherever they go and can learn about saving, creating their own pots. Parents can easily add money. We tie it in with chores which lead to pocket money. The kids are now motivated to help/ do drum practice!!! Read more Read less

    {"display":"Lawrence A","full_name":"Lawrence A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Lawrence A 19th April 2026
  • 5/5

    Great account for children

    I like that the parent has control over the the child's account and is able to top up easily, also you can reward your children... I like that the parent has control over the the child's account and is able to top up easily, also you can reward your children also the fact you can add multiple children Read more Read less

    {"display":"Mohammad Hussain ","full_name":"Mohammad Hussain ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good customers service.

    Good customers service. Large variety of products. Easy to use apps.

    {"display":"C T","full_name":"C T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    C T 19th April 2026
  • 5/5

    Easy to use and great for children to learn about ma...

    Easy to use and great for children to learn about managing money.

    {"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mark S 18th April 2026
  • 4/5

    I think the monthly charge is too high

    I think the monthly charge is too high

    {"display":"M Tourvel","full_name":"M Tourvel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/706150.png"}}'s avatar
    Rooster card
    M Tourvel 18th April 2026
  • 4/5

    Rooster great for kids

    Rooster is a great card and app for teaching kids about money

    {"display":"Claire Spark ","full_name":"Claire Spark ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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