Ratings based on 516 reviews Last review 5 days ago
4.11 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust...

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and transparency in financial services.

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4 168
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Your NatWest Reviews (516)

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17th March 2017

Unable to follow instructions

Attempting to set up account for my wife who has dementia with me acting as deputy power of attorney. So far this has taken over 4 weeks, they have all the relevant paper work but have decided not to follow my request to leave our joint account as is with...

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Attempting to set up account for my wife who has dementia with me acting as deputy power of attorney. So far this has taken over 4 weeks, they have all the relevant paper work but have decided not to follow my request to leave our joint account as is with both names showing and were in the process of removing her name. On complaining I was encourage to make a complaint this I have done and have been promised a call on Monday the 20.03.17. Having been a customer for fifty years I can only assume that loyalty counts for nothing.

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12th March 2017

Earn as you spend

I use the reward account, which costs me a mind blowing £2pm extra, and I get 3% cash back on my Energy bills, council tax, Tv package and water rates, which get me appx £10 pm cashback, I also get cashback for spending on my CC which I pay off in full EVERY...

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I use the reward account, which costs me a mind blowing £2pm extra, and I get 3% cash back on my Energy bills, council tax, Tv package and water rates, which get me appx £10 pm cashback, I also get cashback for spending on my CC which I pay off in full EVERY month

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12th February 2017

Excellent customer service

A close relative died and as executor I had to close the accounts he held at NatWest, the customer service was fabulous, the staff were patient, kind and took their time to explain they could release funds for funeral expenses. I found out that the High street...

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A close relative died and as executor I had to close the accounts he held at NatWest, the customer service was fabulous, the staff were patient, kind and took their time to explain they could release funds for funeral expenses. I found out that the High street bank is more than just about looking after your money, they can help, advise and support your family when they really need it.

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12th February 2017

Easy, reliable and decent

I have always been with Natwest, but despite changing pretty much every other product regularly I've never felt tempted to jump ship. Their account is easy, reliable, quick to fix problems and everything I need. Having heard very little as positive from...

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I have always been with Natwest, but despite changing pretty much every other product regularly I've never felt tempted to jump ship. Their account is easy, reliable, quick to fix problems and everything I need. Having heard very little as positive from friends who are switchers - this is one bank I won't be ditching anytime soon.

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