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Ratings based on 722 reviews Last review 14 hours ago
4.14 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

5 354
4 220
3 82
2 30
1 36

Your NatWest Reviews (722)

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5th December 2017

Solid ,trustworthy and excellent customer service

I have been with Natwest for over 20 years. I find their customer service is excellent, any hiccups with payments or the account tiself have always been rectified swiftly. The basic account is perfect for customers that need facilities for standing...

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I have been with Natwest for over 20 years. I find their customer service is excellent, any hiccups with payments or the account tiself have always been rectified swiftly. The basic account is perfect for customers that need facilities for standing orders, direct debits etc without the fear of charges. Their mobile banking app is fabulous too

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3rd December 2017

Terrible

Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy t...

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Whenever I try and use the benefits of this account I’m always disappointed. Mobile phone insurance, painfull to make a clam, then told to pay £100 excess, complete rip off! Twice tried to use club lounge at airport only to be told they are too busy to except NatWest customers, very embarrassing! In short they will take your £28 a month but don’t expect anything back.

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20th November 2017

Easy to soak up, basic account

Whenever I have had issues such as a lost card or changing my surname, both over the phone, online and in store I have had quick, friendly and efficient service. There could however be more rewards available. The companies currently signed up are limited.

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Whenever I have had issues such as a lost card or changing my surname, both over the phone, online and in store I have had quick, friendly and efficient service. There could however be more rewards available. The companies currently signed up are limited.

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19th November 2017

Ok but nothing special

The Select account is a good basic bank account. However there are a few frustrations with Natwest in general. I have found issues with the level of service in our local branch and opening hours are short. The security measures needed to transfer...

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The Select account is a good basic bank account. However there are a few frustrations with Natwest in general. I have found issues with the level of service in our local branch and opening hours are short. The security measures needed to transfer money are frustrating (need a card reader so difficult to do on the go). There have been recent modifications so you can now send small amounts but it doesn't save the payee. It also doesn't save payees that are created by the other joint account holder which is frustrating as you need to set them up twice.

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