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Ratings based on 849 reviews Last review 1 day ago
4.16 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

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Your NatWest Reviews (849)

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21st May 2018

Do not trust Natwest

Charges applied to my account even though I went in to store as was told I had enough funds. I had over 400.00 in my savings with them to which they can see and still charged me £70.00 and was told I should 've in charge of my funds better . Also had ...

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Charges applied to my account even though I went in to store as was told I had enough funds. I had over 400.00 in my savings with them to which they can see and still charged me £70.00 and was told I should 've in charge of my funds better . Also had me one the phone for 1hr and 30 mins to be told this .
Also changed standing order to 26th for rent had it taken out on the 26th and the 28th original date . And have been charged again another £70.00 even though it was banks mistake and standing order still not changed . Wouldn't trust this bank APPALING service and only interested in how much money they can get from you. BAD SERVICE IN STORE AND ON PHONE . APP DOWN FOR 14 DAY.

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7th May 2018

Feeling ripped off

Customer of Nat West for 50 years. Believed they were as fair as any only to discover that when my roof tiles blew off they would not accept my claim. Sent an assessor to come up with a spurious excuse. Cancelled insurance policy only to be...

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Customer of Nat West for 50 years. Believed they were as fair as any only to discover that when my roof tiles blew off they would not accept my claim. Sent an assessor to come up with a spurious excuse. Cancelled insurance policy only to be aggressively harassed to pay the year's premium. Very happy to take ones money and take no responsibility. A disgrace!
TM

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30th April 2018

Not helpful

Not a very helpful bank. My credit score was okay but they would only give me a loan at a ridiculous rate....

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Not a very helpful bank. My credit score was okay but they would only give me a loan at a ridiculous rate.
You would think that they would help you considering you are their customer.
Customer service is bad - end up waiting on hold for ages and you never really get anywhere.

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12th April 2018

Very Unfair and trying to opt out!

I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had...

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I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had been in loft & identified the site of leak, he just shrugged his shoulders & took photos from outside and told me he will pass it on to his company. however nothing happened and when I rang company dealing with claim said that "it was wear & tear" and not covered! when I asked more explanation, i was told assessor should have told me but he did not!
After this totally unfair experience I will definitely NOT recommend Nat West
Unfortunately Zero Stars but lowest is one star!!

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4th April 2018

Not great service

I had my card stolen and cancelled it right away except the thief was still able to spend £80 contactlessly which I couldn’t get back. ...

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I had my card stolen and cancelled it right away except the thief was still able to spend £80 contactlessly which I couldn’t get back.
Another time I called customer service to ask them if I could complete an action in the branch before going all the way there which I was told I could, but when I got there was informed I couldn’t and that the customer care ‘don’t know what they’re talking about’...

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4th April 2018

Great Package, Great Extras

I currently have the Natwest Platinum Reward account. Now many people don't like these accounts as they have a paid for feature, in this case that is £19 per month, total yearly cost is ...

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I currently have the Natwest Platinum Reward account. Now many people don't like these accounts as they have a paid for feature, in this case that is £19 per month, total yearly cost is £228.
I love this account, partnered with my Reward Credit Card, as just in cashback rewards I made £250 last year, so the account paid for itself. Then as a Londoner the additional bonus extras of a yearly Tastecard and National Trust vouchers meant I've saved over £100 on restaurants/meal out with friends, and then £60 on National Trust visits. Meaning I've gained £410 with this account and card last year. Then bring into it the worldwide travel insurance, national car breakdown and mobile phone insurance. This package is great and I've never had a bad customer service with Natwest either!

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26th February 2018

Remortgage rip off

Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot ...

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Natwest offering 1.9 pct to remortgage and 1.4 to new customers for 2 yrs fixed . Pretty much every other bank is offering 1.35 for either new or old. Government owned. Natwest is ripping off poor current customers who have poor LTV and who cannot move over to other banks whilst similarly trying to attract new business. Poor poor show. .

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