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NatWest reviews

NatWest Logo
Rated Excellent • 4.82/5

NatWest reviews

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 16,047 product reviews

Average score of 4.82/5
5 star
87%
4 star
9%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended negatively over the past 90 days

Latest positive rating

5/5

Fantastic Pocket Money App

Fantastic Pocket Money app, its helped to expand my child's understanding of money and he loves the design of the cards. Especially the Team GB one in the summer!

{"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Natwest Rooster Money
Adam 27th January 2025

Latest negative rating

1/5

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer... First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Read more Read less

{"display":"barry h","full_name":"barry h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073335.png"}}'s avatar
Basic Account
barry h 27th December 2024
See more reviews for NatWest products

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 16047 company reviews • Last reviewed within 7 days

Fantastic Pocket Money App

Natwest Rooster Money • 27th January 2025

Fantastic Pocket Money app, its helped to expand my child's understanding of money and he loves the design of the cards. Especially the Team GB one in the summer!

{"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Switch was straight forward and completed quickly.

Reward Account • 17th January 2025

Switch was straight forward and completed quickly. Since I’ve been saving (6%) it’s mounting up nicely. Over £5000 the rate drops so before that I will switch again.

{"display":"Carola Gasson","full_name":"Carola Gasson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/491265.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great customer service, friendly and knowledgeable.

    Great customer service, friendly and knowledgeable.

    {"display":"VF","full_name":"VF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    VF 14th January 2025
  • 4/5

    I use them for basic account banking i liked that t...

    I use them for basic account banking i liked that they added the option of holding a foreign curency account but would like to see... I use them for basic account banking i liked that they added the option of holding a foreign curency account but would like to see more options on it like being able to transfere foreign currencies Read more Read less

    {"display":"Kivi H","full_name":"Kivi H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1075691.png"}}'s avatar
    Basic Account
    Kivi H 14th January 2025
  • 4/5

    Good rate but limitations

    High interest rate but can only deposit a small amount of money each month

    {"display":"Jayden ","full_name":"Jayden ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Term Savings
    Jayden 13th January 2025
  • 4/5

    Meets the essentials

    Does everything you need to but the app can be confusing to navigate if you're not technology fluent

    {"display":"Jayden ","full_name":"Jayden ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Account
    Jayden 13th January 2025
  • 5/5

    Long standing customer

    Been a Nat West customer for nearly 40 years and have no reason to leave

    {"display":"Ann J","full_name":"Ann J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1075260.png"}}'s avatar
    Reward Silver Account
    Ann J 13th January 2025
  • 1/5

    Loss of funds and appalling service

    First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer... First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Read more Read less

    {"display":"barry h","full_name":"barry h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073335.png"}}'s avatar
    Basic Account
    barry h 27th December 2024
  • 1/5

    Some verge tiles blew off my roof in a mini whirlwin...

    Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I... Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I wouldn’t recommend Nat West insurance Read more Read less

    {"display":"Robert Beales","full_name":"Robert Beales","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Robert Beales 16th December 2024
  • 5/5

    The switch was nice and easy.

    The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by... The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by the bank automatically. I was surprised even my saved payees were saved to the new account. Read more Read less

    {"display":"Lesia W","full_name":"Lesia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    Lesia W 10th December 2024
  • 5/5

    They seem to have the time to listen to what you hav...

    They seem to have the time to listen to what you have to say...This in itself,is the most important coustomer relation

    {"display":"Bcatlock","full_name":"Bcatlock","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Account
    Bcatlock 5th December 2024

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