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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,925 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23925 company reviews • Last reviewed within 7 days

Rooster has worked really well.

Rooster card • 17th April 2026

Rooster has worked really well before 16. Now our daughter can get her own current account with a debit card.

{"display":"LM","full_name":"LM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LM
Rated Excellent • 5/5
Read more product reviews

Opening a new account with Nat West.

Everyday account • 17th April 2026

Tried to open an account with Nat West. Uplifted all the required documents. Was issued an account number etc. Then subsequently advised not able to... Tried to open an account with Nat West. Uplifted all the required documents. Was issued an account number etc. Then subsequently advised not able to offer me an account. No explanation or opportunity to discover the reason for being declined. Very unsatisfactory outcome. Read more Read less

{"display":"Celia Pay","full_name":"Celia Pay","avatar":{"url":"\/assets\/uploads\/avatars\/users\/643874.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    Been with you over 30 years.

    Been with you over 30 years. And you’ve always provided a great service

    {"display":"Bradley c","full_name":"Bradley c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Bradley c 17th April 2026
  • 5/5

    I love the fact you save money for your little one a...

    I love the fact you save money for your little one as little as £5 and help to encourage them while doing chores

    {"display":"Fatou A","full_name":"Fatou A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Fatou A 17th April 2026
  • 5/5

    Would recommend NatWest any day

    I have been a customer with NatWest for over 20 years. They have great customer service and when my children were old enough to have... I have been a customer with NatWest for over 20 years. They have great customer service and when my children were old enough to have a rooster card, I didn’t look anywhere else. As I’m a NatWest customer there’s no monthly fee which is great and helps with today’s growing expenses. I would recommend NatWest as a bank and rooster card for children over anyone else Read more Read less

    {"display":"Rach H ","full_name":"Rach H ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Rach H 17th April 2026
  • 5/5

    Great app

    The app is definitely the best app on the market, it is easy to use and has the most functionality

    {"display":"TF","full_name":"TF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Graduate Account
    TF 17th April 2026
  • 5/5

    Amazing Cash ISA- Great Bank

    I’ve been with NatWest since I was a kid, I had a Child’s account. I had a cash ISA for my savings, they always payed... I’ve been with NatWest since I was a kid, I had a Child’s account. I had a cash ISA for my savings, they always payed a competitive interest rate and my parents topped up. When I got older and was an adult I went into branch and it took just minutes to transfer my children’s cash isa over to an adult one and get another good interest rate! Amazing bank, I also use it for day to day spending. I would 100% recommend to everyone! Read more Read less

    {"display":"Harley B","full_name":"Harley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Harley B 17th April 2026
  • 4/5

    Easy to use for all family members.

    Easy to use for all family members.

    {"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    David W 17th April 2026
  • 5/5

    Easy to use and understand for little ones.

    Easy to use and understand for little ones. My current account is excellent also.

    {"display":"Viki B","full_name":"Viki B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Viki B 17th April 2026
  • 5/5

    Excellent app, easy to use and engaging.

    Excellent app, easy to use and engaging. Early days but encouraging signs of my son's engagement with setting savings goals and chore motivation!

    {"display":"Sarah K","full_name":"Sarah K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sarah K 17th April 2026
  • 5/5

    Card is very user friendly for both parents and kids.

    Card is very user friendly for both parents and kids.

    {"display":"Gemma","full_name":"Gemma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Gemma 17th April 2026

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