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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,936 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23936 company reviews • Last reviewed within 7 days

Good experience while I use the app,easy and quick t...

Rooster card • 18th April 2026

Good experience while I use the app,easy and quick to make transactions.

{"display":"Carlos Cordoba ","full_name":"Carlos Cordoba ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very good service.

Rooster card • 18th April 2026

Very good service. Don’t have any problems and when I do they are resolved quickly. very helpful when you contact. Great offers.

{"display":"Zoe D","full_name":"Zoe D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Flexible learning how to manage finances

    Good for learning how to manage finances from the start and parents are able to keep an eye on what us going on. Easy to... Good for learning how to manage finances from the start and parents are able to keep an eye on what us going on. Easy to change settings and permissions to stop any major disasters. Read more Read less

    {"display":"Helen p","full_name":"Helen p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Helen p 18th April 2026
  • 5/5

    I’ve been with NatWest for over 30 years now and I’v...

    I’ve been with NatWest for over 30 years now and I’ve always had a great experience

    {"display":"Chenel","full_name":"Chenel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Chenel 18th April 2026
  • 5/5

    Great bank

    I've been with Nat West for around 20 years. Customer support is always fantastic, they give great financial advice. The Rooster account and app is... I've been with Nat West for around 20 years. Customer support is always fantastic, they give great financial advice. The Rooster account and app is perfect for my child to learn how to manage money. Read more Read less

    {"display":"Kirsty J","full_name":"Kirsty J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kirsty J 18th April 2026
  • 5/5

    Limits spending and risk of impulse buys.

    Helps greatly with limits on spending and teaching indepedence. Limits risk to money bring spent on impulse buying and regret.

    {"display":"PC","full_name":"PC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    PC 18th April 2026
  • 5/5

    Rooster card has been a great introduction to managi...

    Rooster card has been a great introduction to managing money for our son. Getting it free as we are also NatWest customers feels like a... Rooster card has been a great introduction to managing money for our son. Getting it free as we are also NatWest customers feels like a proper reward for our loyalty. Staff in branch have also been very helpful and friendly. Read more Read less

    {"display":"Sue P","full_name":"Sue P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sue P 18th April 2026
  • 5/5

    Natwest Rooster are exactly what our children need..

    Natwest Rooster cards have transformed the way our children store and save their money and it has given them the independence to go out on... Natwest Rooster cards have transformed the way our children store and save their money and it has given them the independence to go out on their own without us worrying that they dont have access to money. The app is super easy to use and the cards work in all highstreet shop and transport companies. Read more Read less

    {"display":"Samantha H","full_name":"Samantha H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Samantha H 18th April 2026
  • 5/5

    A great taster in to the adult world

    Both of my children have Rooster cards. It gives them a bit of freedom to spend their money and learn more about finances in the... Both of my children have Rooster cards. It gives them a bit of freedom to spend their money and learn more about finances in the real world, whilst I still ultimately have control of their accounts. Read more Read less

    {"display":"Paula C","full_name":"Paula C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Paula C 18th April 2026
  • 5/5

    The most customer friendly banking app.

    The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher for all... The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher for all sorts of vendors. Annual financial health check included. Read more Read less

    {"display":"Dawn","full_name":"Dawn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    Dawn 18th April 2026
  • 5/5

    Rooster card - is good for children and parents to e...

    Rooster card - is good for children and parents to ensure they have enough money when away on school trips

    {"display":"E ","full_name":"E ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    E 17th April 2026

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