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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,617 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

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Reviews for NatWest

Showing 11 of 23617 company reviews • Last reviewed within 7 days

So slooooowwww

Cash ISA • 15th April 2026

So, I opened a new Fixed 1 year ISA on 8th April. I requested a transfer in from the Halifax, which was all done quite... So, I opened a new Fixed 1 year ISA on 8th April. I requested a transfer in from the Halifax, which was all done quite smoothly within 48 hours. At the same time, I requested my old matured fixed rate ISA with NatWest to be transferred to the new one. A simple, internal transfer from one account to the other, same sort code. It is now 15th April and this still hasn't been dealt with. How hard can it be?? I am now seriously thinking about transferring both these ISA's, together with this year's allowance, to another provider. It really isn't good enough and I would not now recommend NatWest for your ISA. Read more Read less

{"display":"LarryLou","full_name":"LarryLou","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Been with them for years, a good reliable bank.

Everyday account • 15th April 2026

Been with them for years, a good reliable bank. I trust them. Would highly recommend (individual experiences may vary)

{"display":"Nicola ","full_name":"Nicola ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    Great service never had any problems

    Great service never had any problems

    {"display":"Gemma H","full_name":"Gemma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Gemma H 14th April 2026
  • 5/5

    Good to teach children important of budgeting with t...

    Good to teach children important of budgeting with the rooster card

    {"display":"Amy B","full_name":"Amy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Amy B 14th April 2026
  • 4/5

    Good online banking

    The account provides a secure and easy way to manage my money, alongside all the other products I have with Natwest.

    {"display":"Andrew H","full_name":"Andrew H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select Account
    Andrew H 14th April 2026
  • 3/5

    Can't get through.

    Can't get through. Cora is not very helpful. Was a lot better agency we could ring in the app

    {"display":"Joanne B","full_name":"Joanne B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Joanne B 14th April 2026
  • 5/5

    Roster card incentives

    I’ve been lucky to receive the information required very easily. The Rooster card has enabled me to reward my child with incentives. Fabulous card.

    {"display":"Zareena m","full_name":"Zareena m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Zareena m 14th April 2026
  • 4/5

    A good choice for your family

    The Rooster card system is, overall, a very good app based system to manage money. It allows your children to.manage their finances and you to... The Rooster card system is, overall, a very good app based system to manage money. It allows your children to.manage their finances and you to support them remotely. I've had one or two issues with one of the cards not working properly, but thi is perhaps my only quibble Read more Read less

    {"display":"Tobias","full_name":"Tobias","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Tobias 14th April 2026
  • 4/5

    Very helpful and knowledgeable.

    Very helpful and knowledgeable. Always resolve the issues.

    {"display":"Thracia P","full_name":"Thracia P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Thracia P 14th April 2026
  • 5/5

    Great account to help kids manage money and gain ind...

    Great account to help kids manage money and gain independence. Any questions are answered quickly by the team.

    {"display":"Nicky","full_name":"Nicky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nicky 13th April 2026
  • 4/5

    My children have rooster cards to help them manage t...

    My children have rooster cards to help them manage their pocket money. The pots are useful to learn about saving for something specific.

    {"display":"Donna R","full_name":"Donna R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Donna R 13th April 2026

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