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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,609 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23609 company reviews • Last reviewed within 7 days

Great account to help kids manage money and gain ind...

Rooster card • 13th April 2026

Great account to help kids manage money and gain independence. Any questions are answered quickly by the team.

{"display":"Nicky","full_name":"Nicky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

My children have rooster cards to help them manage t...

Rooster card • 13th April 2026

My children have rooster cards to help them manage their pocket money. The pots are useful to learn about saving for something specific.

{"display":"Donna R","full_name":"Donna R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Rooster Rocks

    It took me some time to get used to Rooster as we switched from another provider, but now I’m used to it, it works well

    {"display":"Sonia P","full_name":"Sonia P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sonia P 13th April 2026
  • 5/5

    Really enjoy using the app, it is easy to add funds...

    Really enjoy using the app, it is easy to add funds to our daughter’s account, and she’s able to use it to plan what she... Really enjoy using the app, it is easy to add funds to our daughter’s account, and she’s able to use it to plan what she wants to save and what to spend. It’s user friendly and we all find it simple to move money when we need to. Having a contactless card is also a big plus as it gives her more financial freedom to make purchases in shops or online, and start to learn early on what skills to develop for good money sense when she’s older. Read more Read less

    {"display":"L","full_name":"L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    L 13th April 2026
  • 5/5

    Easy to set up and use the app.

    Easy to set up and use the app. Like the fact it’s linked to parent account so can easily check balance, add money etc.

    {"display":"KC","full_name":"KC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    KC 13th April 2026
  • 5/5

    Great way to give my son responsibility for his own...

    Great way to give my son responsibility for his own money. The system is easy to use and the love the features that show me... Great way to give my son responsibility for his own money. The system is easy to use and the love the features that show me what and where he has spent money, along with the limits set to avoid overspending! Read more Read less

    {"display":"AC","full_name":"AC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    AC 13th April 2026
  • 5/5

    bestbanking

    Kind and friendly staff very informative and easy to use online app

    {"display":"Lily p","full_name":"Lily p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Lily p 13th April 2026
  • 5/5

    Great app, great customer service, Great all around

    Great app, great customer service, Great all around

    {"display":"Morad S","full_name":"Morad S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Morad S 13th April 2026
  • 5/5

    NatWest always sorted out any problems that I may of...

    NatWest always sorted out any problems that I may of had. Always polite. Friendly. Easy to contact.

    {"display":"Mum","full_name":"Mum","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mum 13th April 2026
  • 5/5

    Very happy!

    Very happy with all NatWest services including my son's Rooster account. Easy to manage and the app is simple to use.

    {"display":"Miss A","full_name":"Miss A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Miss A 13th April 2026
  • 5/5

    Easy to use and helps kids save.

    Easy to use and helps kids save.

    {"display":"Kevin F","full_name":"Kevin F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kevin F 13th April 2026

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