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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,977 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23977 company reviews • Last reviewed within 7 days

Great service, and happy with overall experience

Rooster card • 23rd April 2026

Great service, and happy with overall experience

{"display":"Yvette P","full_name":"Yvette P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Best account transfer

Everyday account • 23rd April 2026

Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly reward is an encouragement

{"display":"Kevin","full_name":"Kevin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Investments and financial reviews

    The company offers customer financial reviews to help clients make tailor centred investment decision goals.

    {"display":"Keith ","full_name":"Keith ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Keith 23rd April 2026
  • 5/5

    Innovation, customer focus, and a...

    Key values include innovation, customer focus, and a digital mindset.

    {"display":"Vando","full_name":"Vando","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select Account
    Vando 22nd April 2026
  • 5/5

    Happy customer

    My son is enjoying using his bank card and saving up for something nice.

    {"display":"Pav","full_name":"Pav","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Pav 22nd April 2026
  • 5/5

    Rooster is a great account/app, good way to get my l...

    Rooster is a great account/app, good way to get my las earning, and give him some control and responsibility over money.. the latter part isn't... Rooster is a great account/app, good way to get my las earning, and give him some control and responsibility over money.. the latter part isn't exactly working yet but i am trying with him :D Read more Read less

    {"display":"Alan P","full_name":"Alan P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/842058.png"}}'s avatar
    Rooster card
    Alan P 22nd April 2026
  • 5/5

    Good tool to teach kids budgeting.

    Good tool to teach kids budgeting. Gives financial freedom to children.

    {"display":"Patience M","full_name":"Patience M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1185522.png"}}'s avatar
    Rooster card
    Patience M 22nd April 2026
  • 5/5

    The Rooster card has been brilliant for my children

    The Rooster card has been brilliant for my two children, giving me piece of mind and giving them the financial independence they have been craving.

    {"display":"Toni ","full_name":"Toni ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Toni 21st April 2026
  • 5/5

    NatWest - a bank that makes your life easier

    Since opening a savings account with NatWest, I have found managing my finances to be remarkably seamless. The entire process-from the initial account setup to... Since opening a savings account with NatWest, I have found managing my finances to be remarkably seamless. The entire process-from the initial account setup to card renewals-has been handled with exceptional efficiency. Furthermore, the introduction of the Virtual Debit Card has significantly enhanced my banking experience by providing added security and convenience. I am so impressed with the service that several of my family members have also transitioned to NatWest as their primary bank. Read more Read less

    {"display":"AndrewH","full_name":"AndrewH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    AndrewH 21st April 2026
  • 5/5

    NatWest Rooster has been really useful for our 3 kids.

    NatWest Rooster has been really useful for our 3 kids. Easy to keep track of everything & to teach them how to use, save & manage money

    {"display":"Chloe","full_name":"Chloe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Chloe 21st April 2026
  • 5/5

    always helpful.

    Never had any problems with them, always helpful.

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Matt 21st April 2026

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