Ratings based on 1502 reviews Last review 6 days ago
4.19 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

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4 369
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Your NatWest Reviews (1502)

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22nd September 2020

Terrible service

We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the...

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We have had a black account for many years. This year due to corona virus we were prevented from going on our ski holiday by government restrictions. We have never claimed on our travel insurance before. NatWest are refusing to pay as they say the holiday was cancelled by the holiday company are are telling us to sue the company for the money. The terms are clear in the NatWest travel document that they will pay out of government restrictions stop your travel. They have used every delay tactic in the book and it has been over six months and they still have our money disgraceful!

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16th September 2020

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds...

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After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!!

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16th September 2020

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds...

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After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!!

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11th September 2020

Useless

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying...

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The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying to pay an invoice. Been trying to pay this invoice for 3 days absolutely ridiculous. I have been with many banks this is hands down the worst I have ever dealt with. I will be changing asap.

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10th September 2020

NatWest Bank - Disgrace, shame on you, excuse for a bank.

NatWest Bank - Disgrace, shame on you, excuse for a bank. Taking my business elsewhere...

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NatWest Bank - Disgrace, shame on you, excuse for a bank. Taking my business elsewhere !
Treating new potential customers like rubbish ! My account application was denied.
I submitted ALL required documents, including id, proof of address, bank statement from another UK bank. My application went through and yesterday I even got a confirmation that my account is approved and card is on its way. Today however I got another follow emailsaying my application was declined giving no reasons but general quote of credit check. I didn't apply for a credit account or credit card but a debit account and debit card, so I don't see how any of that has an impact on opening an account.

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25th August 2020

Loan refusal

I was told to apply online for a loan due to covid. I did. I was rejected with no reason. Excellent credit rating, no debts, good history, decent income, mortgage etc... I called customer service the very next day looking for some answers. I was...

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I was told to apply online for a loan due to covid. I did. I was rejected with no reason. Excellent credit rating, no debts, good history, decent income, mortgage etc... I called customer service the very next day looking for some answers. I was offered a loan right away at higher Apr than expected even tough the application said I can't apply for 28 days after refusal. This is financial entrapment. They loan rejections goes on my credit history and affects any future loans if I approach other lenders. After multiple phone calls and emails I got nowhere. They won't tell me why was I rejected.

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4th August 2020

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it...

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Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job.

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22nd July 2020

Closed my account without a reason, gave no notice.

Natwest blocks your money...

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Natwest blocks your money indefinitely

Absolutely disgusting and shocking! Closed my account in April for no reason! They gave me no notice, just a text message. They blocked my funds too! And did that in a time of crisis and left me with nothing! Natwest is saying that the account is under review and there is nothing I can do but wait!! When I try to ask for details they hang up. I tried providing source of funds, they do not even want to look at it. I am waiting since April for them to give me my money back! I made a complain, same answer i just need to wait! They do not specify a time limit. 3 months have passed and nothing happened. Please do not bank with them. You risk loosing all your money! Thousands of people are complaining about the same thing!
Check Facebook group:
NatWest CLOSED down my ACCOUNT

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10th July 2020

Easy Business Banking

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare...

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We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare time we have had a difficulty (one supplier set up a 2nd direct debit by mistake) we got instant help to sort it out, refund us and leave us not out of pocket. With instant confirmation of what funds are in our accounts we can keep on top of our finances - one less thing to worry about in these challenging times.

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9th July 2020

Natwest blocked my account without prior notice and can't get my money out

Natwest has closed my account without any notice and I'm unable to access my money. Just by text saying they cannot discuss it by phone nor in the branch and that I will receive a letter with the next steps, also saying the letter might take longer to...

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Natwest has closed my account without any notice and I'm unable to access my money. Just by text saying they cannot discuss it by phone nor in the branch and that I will receive a letter with the next steps, also saying the letter might take longer to receive. Seeing other reviews and news articles I see it can take up to 60 days to be refunded after you fill in a form. Luckily I didn't have all my savings there I transfered some money from my salary account monthly, but can't believe they could do such a thing and leave people without their money and no explanation. My partner is also from Natwest and has removed all his money and will be closing his account.

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8th July 2020

The best service I've ever experienced

I took out a consolation loan of £15k. We've banked with NatWest for many years so it was always our intention to approach them first before we went elsewhere. The loan was approved pretty much straight away and the money was in our account within 3 ...

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I took out a consolation loan of £15k. We've banked with NatWest for many years so it was always our intention to approach them first before we went elsewhere. The loan was approved pretty much straight away and the money was in our account within 3 days. It's been necessary to speak to NatWest about my loan repayments twice and each time the customer service has been exceptional. We asked for a repayment freeze for 3 months at the start of the pandemic due to my husband being self employed and not earning since march. Again, they were brilliant and nothing was too much trouble. Wouldn't hesitate to recommend them to anyone.

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