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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,514 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23514 company reviews • Last reviewed within 7 days

good customer service.

Rooster card • 5th April 2026

good customer service. Excellent and helpful

{"display":"John R","full_name":"John R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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AmIng Fastest provied services good staff HElping a...

Rooster card • 5th April 2026

AmIng Fastest provied services good staff HElping a lot Providing fastest services

{"display":"Maimuna N","full_name":"Maimuna N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Gives me control over what my child buys

    Gives me control over what my child buys

    {"display":"Steven C","full_name":"Steven C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Steven C 5th April 2026
  • 5/5

    Rooster is great for kids to learn about cash.

    Rooster is a great way for kids to learn about money. Easy to use and transfer money into.

    {"display":"Kenneth B","full_name":"Kenneth B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kenneth B 5th April 2026
  • 5/5

    The savings account is absolutely brilliant for our...

    The savings account is absolutely brilliant for our needs and the customer service is second to none would and have recommended to everyone

    {"display":"craig b","full_name":"craig b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    craig b 5th April 2026
  • 5/5

    Easy to use.

    Easy to use. Daughter likes it and gets her chores done! I also like the fact it is free if you have a NatWest account.

    {"display":"Beemailx","full_name":"Beemailx","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Beemailx 5th April 2026
  • 5/5

    Rooster card for my daughter

    Using rooster card for my daughter has been an excellent way to develop her financial education and independence re her saving and spending.. It is... Using rooster card for my daughter has been an excellent way to develop her financial education and independence re her saving and spending.. It is a secure, safe system providing a great balance of independence for a young person. Have already recommended the card and service to other parents. Read more Read less

    {"display":"HL","full_name":"HL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    HL 5th April 2026
  • 5/5

    Rooster from NatWest - Children independent with money

    As a NatWest customer, it's brilliant that I can get a complete discount on the Rooster Card for each of my children. You should not... As a NatWest customer, it's brilliant that I can get a complete discount on the Rooster Card for each of my children. You should not have to pay for an account which allows children to transition from having a savings account to a spending one. In that regard, Rooster is brilliant. They can create their own saving pots, move their money around and feel independent through the debit card. I would highly recommend this to any family. Read more Read less

    {"display":"Nicholas L","full_name":"Nicholas L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nicholas L 5th April 2026
  • 5/5

    My experience

    Staffs friendly and always asking me need some help

    {"display":"WQL ","full_name":"WQL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    WQL 5th April 2026
  • 5/5

    Great customer service and easy to use.

    Great customer service and easy to use. Always there for a helping hand when needed

    {"display":"Samantha Beale","full_name":"Samantha Beale","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1427397.png"}}'s avatar
  • 5/5

    Super experience

    Great experience with rooster. Very easy to use for both adults and the younger ones too.

    {"display":"EMI K","full_name":"EMI K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    EMI K 5th April 2026

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