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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,463 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 22463 company reviews • Last reviewed within 7 days

Brilliant way to pocket money routine

Rooster card • 20th March 2026

Brilliant way to pocket money routine and make kids take responsibility for chores.Also creates awareness about value for money

{"display":"Baris U","full_name":"Baris U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

They have always answered all my questions and helpe...

Rooster card • 20th March 2026

They have always answered all my questions and helped me whenever needed

{"display":"Gail H","full_name":"Gail H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great way for children to learn about managing money.

    Great way for children to learn about managing money. Easy to use and to manage - couldn't ask for more!

    {"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    John W 20th March 2026
  • 5/5

    The staff were well knowledgeable

    The staff were well knowledgeable

    {"display":"Ian B","full_name":"Ian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Ian B 19th March 2026
  • 5/5

    Great account for staring the kids off with their ow...

    Great account for staring the kids off with their own card and teaching them the responsibility of keeping the card and pin safe, also good... Great account for staring the kids off with their own card and teaching them the responsibility of keeping the card and pin safe, also good for teaching them spending limits, love that you can monitor the activity on the activity as well the kids . Read more Read less

    {"display":"Susan d","full_name":"Susan d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Susan d 19th March 2026
  • 5/5

    Really easy to use, perfect for my son to earn and s...

    Really easy to use, perfect for my son to earn and spend his pocket monies

    {"display":"Kim F","full_name":"Kim F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1108066.png"}}'s avatar
    Rooster card
    Kim F 19th March 2026
  • 5/5

    Great for my children and they love the freedom of s...

    Great for my children and they love the freedom of saving and

    {"display":"Peter N","full_name":"Peter N","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1104970.png"}}'s avatar
    Rooster card
    Peter N 19th March 2026
  • 5/5

    Easy to manage on online banking.

    Easy to manage on online banking.

    {"display":"Everita ","full_name":"Everita ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Everita 19th March 2026
  • 5/5

    Rooster is so friendly and easy to use.

    Rooster is so friendly and easy to use. Great to put money in and out and transfer.

    {"display":"David Williams","full_name":"David Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1401636.png"}}'s avatar
  • 5/5

    Understanding the way money 'works' is so important.

    Rooster is a great incentive for kids/young people to learn how to save and conserve money. After just a few short months of use, my... Rooster is a great incentive for kids/young people to learn how to save and conserve money. After just a few short months of use, my young relative is budgeting wonderfully well. Definitely a 'Must Have' for children aged between 7 - 15 years old. It's important that even the youngest child realises just why money makes the world go-round! Read more Read less

    {"display":"Barry H","full_name":"Barry H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Barry H 19th March 2026
  • 4/5

    Great for my 13 year old son, he loves it

    Great for my 13 year old son, he loves it

    {"display":"K E","full_name":"K E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    K E 19th March 2026

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