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NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

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Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 20,893 product reviews

Average score of 4.84/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest's Rooster Money and kids' banking services are loved for teaching children financial skills with easy-to-use apps and cards that give independence while keeping parents in control. However, many find NatWest's general customer service frustrating, with issues around account access, slow dispute resolution, and poor communication causing real headaches.

Positive themes

  • Rooster Money app and cards make teaching kids about money simple and fun.
  • Kids love having their own Rooster card and managing their money independently.
  • NatWest’s customer service is often friendly and helpful when contacted.

Negative themes

  • NatWest’s customer service is often slow and unhelpful with poor communication.
  • The Rooster card’s contactless limit and top-up process frustrate parents and kids.
  • NatWest’s app and online banking have frequent glitches and poor usability.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 20893 company reviews • Last reviewed within 7 days

It's an easy app for both parents and children to use.

Rooster card • 20th February 2026

It's an easy app for both parents and children to use. Any issues have been fixed in a timely manner with good communication from NatWest.... It's an easy app for both parents and children to use. Any issues have been fixed in a timely manner with good communication from NatWest. The children have learned to take ownership of their earnings and spending and this has built confidence in their independence when out shopping Read more Read less

{"display":"Jess C","full_name":"Jess C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent account for kids.

Rooster card • 20th February 2026

Excellent account for kids. Easy to use app and card. Kids like seeing their balance on the app.

{"display":"SF","full_name":"SF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SF
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great card Great customer service

    Great card Great customer service

    {"display":"Nina Burgin","full_name":"Nina Burgin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/842890.png"}}'s avatar
    Rooster card
    Nina Burgin 20th February 2026
  • 5/5

    Easy, free of charge!

    Easy, free of charge! Helping my 8 year old make sensible choices around spending money from a young age, also encourages saving money too which... Easy, free of charge! Helping my 8 year old make sensible choices around spending money from a young age, also encourages saving money too which we feel is important. Setting the account up with so easy via the app as an existing customer. Read more Read less

    {"display":"Bethaney D","full_name":"Bethaney D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Bethaney D 20th February 2026
  • 5/5

    Excellent children's early years bank account.

    I have a NatWest savings account which is competitive enough against other banks. I also have the Rooster account for my young child as it's... I have a NatWest savings account which is competitive enough against other banks. I also have the Rooster account for my young child as it's a fantastic way of teaching my child the importance and knowledge of managing spending, saving and having overall control of money at a very young age which i hope will lead up to a very financially secure future and understanding of the money management. Adult and Family control/supervision at children's early years is vital so as to make sure everything in relation to the Rooster account is secure. Read more Read less

    {"display":"Mr T","full_name":"Mr T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mr T 20th February 2026
  • 5/5

    Always available for a discussion about finances if...

    Always available for a discussion about finances if required. Solutions are easy to negotiate if appropriate. Friendly staff approach. Child account is very functional from... Always available for a discussion about finances if required. Solutions are easy to negotiate if appropriate. Friendly staff approach. Child account is very functional from a parent and child point of view. Money is easier to control. Read more Read less

    {"display":"Antony P","full_name":"Antony P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Antony P 20th February 2026
  • 5/5

    Great products, easy to use apps

    Great products, easy to use apps

    {"display":"Emma m","full_name":"Emma m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Emma m 20th February 2026
  • 5/5

    Wonderful introduction to money saving

    My son has had a rooster card for a couple of years now and it is a wonderful introduction to the financial world. He is... My son has had a rooster card for a couple of years now and it is a wonderful introduction to the financial world. He is able to save and manage his own pocket money with ease. Read more Read less

    {"display":"Siobhan Cambridge","full_name":"Siobhan Cambridge","avatar":{"url":"\/assets\/uploads\/avatars\/users\/844899.png"}}'s avatar
  • 5/5

    Fabulous bank for kids

    I changed from go Henry to rooster and its amazing. My son gets engaged and does most of his chores and ticks them off and... I changed from go Henry to rooster and its amazing. My son gets engaged and does most of his chores and ticks them off and i love that I get to approved it aswell and see his balance grows Read more Read less

    {"display":"Meliw","full_name":"Meliw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Meliw 19th February 2026
  • 5/5

    Easy to use, freedom yet control

    Easy to use app, gives my child freedom to spend bit still have control and visibility, exactly what I require at this stage

    {"display":"Mat C","full_name":"Mat C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mat C 19th February 2026
  • 5/5

    Good experience

    Good experience, always present when you need them

    {"display":"Sorina M","full_name":"Sorina M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sorina M 19th February 2026

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