Ratings based on 631 reviews Last review 1 week ago
4.13 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

5 308
4 190
3 71
2 28
1 34

Your NatWest Reviews (631)

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26th August 2017

Worst Customer Service Ever

My card was blocked from making online payments, and after calling in and chatting 6 times over three days my issue was never fixed. I was told it was, and given the representative's name to quote, but the issue remained and when I would call back no...

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My card was blocked from making online payments, and after calling in and chatting 6 times over three days my issue was never fixed. I was told it was, and given the representative's name to quote, but the issue remained and when I would call back no one would connect me to the person I had spoken to. Horrible experience and there have been others. Wouldn't recommend this bank to anyone.

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22nd August 2017

Great customer service

Me & my Husband both bank with Nat West whether my Husband goes into local branch or we call them everyone you speak to is friendly helpful & above all polite the app is extremely easy to use even my husband has just about mastered it dragging him...

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Me & my Husband both bank with Nat West whether my Husband goes into local branch or we call them everyone you speak to is friendly helpful & above all polite the app is extremely easy to use even my husband has just about mastered it dragging him into the gadget world

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