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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,181 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23181 company reviews • Last reviewed within 7 days

It's easy to use,my kids are learning to save and bu...

Rooster card • 2nd April 2026

It's easy to use,my kids are learning to save and budget their money.I can track all their transactions and I can set where they can... It's easy to use,my kids are learning to save and budget their money.I can track all their transactions and I can set where they can use their cards.When they need to put I can do it and they can access the money straight away.Its a hassle free app and the card is just as good as the adult card .They can swipe or withdraw money.Its safe to use as they don't have to carry money around.They personalised their cards and this has boosted their confidence and self esteem.They have an idea of how to keep their money safe and are aware of scammers so they need to verify before they pay for anything or buy anything online.This keeps them vigilant on online safety. Read more Read less

{"display":"Angella B","full_name":"Angella B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I would highly recommend Natwest bank i have never h...

Rooster card • 2nd April 2026

I would highly recommend Natwest bank i have never had an issue with them

{"display":"Donna Houghton","full_name":"Donna Houghton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1423263.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very easy app.

    Very easy app. Excellent customer service. Kids love the rooster cards. So easy to use.

    {"display":"Rachel W","full_name":"Rachel W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Rachel W 2nd April 2026
  • 5/5

    Excellent service.

    Excellent service. Could be a little more user friendly if there was a dashboard that contained everything at a glance. Also wish you could top... Excellent service. Could be a little more user friendly if there was a dashboard that contained everything at a glance. Also wish you could top up through the rooster app rather than have to go to my banking app to transfer money, but overall a great service. Read more Read less

    {"display":"Dawn","full_name":"Dawn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Dawn 2nd April 2026
  • 5/5

    Child and parent friendly app.

    Child and parent friendly app. The annual cost is really good as well, even more so if you are a Natwest customer

    {"display":"Louise","full_name":"Louise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Louise 2nd April 2026
  • 5/5

    Excellent card and app for young people

    Excellent card and app for young people to introduce them to managing their money.

    {"display":"Matthew H","full_name":"Matthew H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Matthew H 2nd April 2026
  • 5/5

    Super account

    Easy use and completely free and you can show the child how there money is being spent

    {"display":"James s","full_name":"James s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    James s 2nd April 2026
  • 5/5

    Great service, easy to use

    Rooster money is an easy to use service that allows me to track my children's spending and support them to make good decisions. The app... Rooster money is an easy to use service that allows me to track my children's spending and support them to make good decisions. The app is easy to use and the information provided by them is helpful. I like how it links to my own Natwest account so I can easily track all spending. Read more Read less

    {"display":"Liz H","full_name":"Liz H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Liz H 2nd April 2026
  • 5/5

    Rooster Card

    This card has given our child the opportunity and flexibility of being able to purchase items without the worry of having cash on hand. It... This card has given our child the opportunity and flexibility of being able to purchase items without the worry of having cash on hand. It also allows us to monitor what the money is actually being spent on. Read more Read less

    {"display":"ANDREW O","full_name":"ANDREW O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    ANDREW O 2nd April 2026
  • 5/5

    Giving the kids autonomy, but still being in control

    Excellent way to manage the kids money while giving them autonomy. But when they (inevitably) lose their card, I can remove the money without having to cancel everything.

    {"display":"Naomi M","full_name":"Naomi M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Naomi M 1st April 2026
  • 5/5

    So easy to set up and get going great at keeping me...

    So easy to set up and get going great at keeping me up to date on what my kids are spending there money on. And... So easy to set up and get going great at keeping me up to date on what my kids are spending there money on. And easy for the kids to keep an eye on there own money. Read more Read less

    {"display":"Charlotte g","full_name":"Charlotte g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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