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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,579 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23579 company reviews • Last reviewed within 7 days

One of the only banks that offer a bank card for chi...

Rooster card • 12th April 2026

One of the only banks that offer a bank card for children, with brilliant parental controls on it. The app is great. My son lost... One of the only banks that offer a bank card for children, with brilliant parental controls on it. The app is great. My son lost his wallet and luckily it was handed in. We were constant by rooster to tell us it was handed in, where it was and details of the founder. Chand was incredibly helpful. Mega impressed. Read more Read less

{"display":"Charlotte","full_name":"Charlotte","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A good system

Rooster card • 12th April 2026

A good system which allows children to manage their money with the guidance of parents/carers. My children have found it simple and easy to use.... A good system which allows children to manage their money with the guidance of parents/carers. My children have found it simple and easy to use. They can clearly see where their money is and what they may be saving for. Read more Read less

{"display":"Becky R","full_name":"Becky R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Easy to use with good communication

    Easy to use with good communication

    {"display":"Faith T","full_name":"Faith T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Faith T 12th April 2026
  • 4/5

    Everything is brilliant ... except

    Everything is brilliant except for the statements which are awful, transfers between accounts are missing so it's like the Krypton Factor!

    {"display":"CR","full_name":"CR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    CR 12th April 2026
  • 5/5

    A superb card for both parents and kids

    I love the independence the Rooster card gives my kids whilst still being able to help them manage their money. The app is easy to... I love the independence the Rooster card gives my kids whilst still being able to help them manage their money. The app is easy to use for both parents and children and I love that it also encourages them to save and helps with budgeting. I highly recommend the Rooster card to any parent. Read more Read less

    {"display":"SuzBos","full_name":"SuzBos","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    SuzBos 12th April 2026
  • 5/5

    Customer service is great and I love the savings acc...

    Customer service is great and I love the savings accounts. The interest rates are goid

    {"display":"Tee","full_name":"Tee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Tee 12th April 2026
  • 5/5

    Rooster Money is great

    Rooster Money has helped my child learn to manage money and feel more independent, whilst still allowing me to keep a close eye on her... Rooster Money has helped my child learn to manage money and feel more independent, whilst still allowing me to keep a close eye on her activity and incentivise her with interest and rewards. Read more Read less

    {"display":"Howard","full_name":"Howard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Howard 11th April 2026
  • 5/5

    Really rate the rooster card, kids love it.

    Really rate the rooster card, kids love it. Only p[roble,m is its not accepted everywhere.

    {"display":"Moomin7979","full_name":"Moomin7979","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Moomin7979 11th April 2026
  • 5/5

    Rooster cards ideal for my children.

    Rooster cards ideal for my children.

    {"display":"Sara H","full_name":"Sara H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sara H 11th April 2026
  • 4/5

    As a long term natwest customer and ppl like me shou...

    As a long term natwest customer and ppl like me shouldnt have to pay subscription fees no matter how many children they have on the rooster scheme

    {"display":"Bushra A","full_name":"Bushra A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Bushra A 11th April 2026
  • 4/5

    Easy to navigate , flexibility of usage home and abr...

    Easy to navigate , flexibility of usage home and abroad. Children are understanding how to control their finances from a young age, which is a... Easy to navigate , flexibility of usage home and abroad. Children are understanding how to control their finances from a young age, which is a lifetime skill.Good experience all round I recommend to my friends with young children all the time. Read more Read less

    {"display":"Mr R","full_name":"Mr R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mr R 11th April 2026

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