NatWest Reviews

  Ratings based on 1,664 reviews       Last review 2 weeks ago    

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

Overall Rating

Great

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NatWest Review Insight

What are people saying in their reviews?

Customer Service

55% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Best Banking App Winner Winner of "Best Banking App 2017" in the British Bank Awards

Advantage Gold

Stealing

They are stealing money from customers. Avoid.

Reviewed on 4th October 2021
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cristian crivaci
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Advantage Gold

Quality bank , best service

I have banked woth Natwest since the 80s. They are a top quality bank, with fantastic staff and rapid development of customer friendly apps .

Reviewed on 2nd October 2021
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chris bridger
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Student Account

Always helpful / good incentives

NatWest have always been brilliant - been with them for over 6 years now and never thought about changing! People there are always helpful and advice is pretty good.

Reviewed on 29th September 2021
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tommiebloomfield98@hotmail.com
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Basic Account

Safe, swift and secure

very quick to notice any unusual activity in my account

Reviewed on 29th September 2021
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Wulfriunian
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Basic Account

Everything I need in an account

I love the simplicity and functionality of this account I can't fault it I don't use my laptop for banking anymore everything is done on the app and I wouldn't give this account up if you paid me

Reviewed on 25th September 2021
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Lawrence McGinley
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Reward Platinum Account

Refused Society Account

Banked with Nat West for 51 years, had Business accounts , Foundations Mortgage, just turned down for a Club/Society account with no explanation. The days of customer service are gone, I've had Personal Business managers, etc, now just an account... Read more

Banked with Nat West for 51 years, had Business accounts , Foundations Mortgage, just turned down for a Club/Society account with no explanation. The days of customer service are gone, I've had Personal Business managers, etc, now just an account number, cannot speak to anyone who knows anything or can do anything. Might move to Barclays who have aggress to open an account.
Dr S

Reviewed on 18th September 2021
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Stephen Howlett
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Cashback Plus Credit Card

great bank and credit card !

Natwest has been my main bank for 12 years...i love my rewards card...would never change.

Reviewed on 3rd September 2021
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Michael Thomas
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Reward Platinum Account

Friendly

Family bank, super friendly and helpful to all ages

Reviewed on 17th August 2021
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lucielouboo@icloud.com
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Reward Platinum Account

Amazing, helpful and simple

I have been a Natwest customer for the past 18 years and they continually improve their services, are very helpful and are not pushy with their products. I would highly recommend the banking app as well as the online banking. Every time I need to call... Read more

I have been a Natwest customer for the past 18 years and they continually improve their services, are very helpful and are not pushy with their products. I would highly recommend the banking app as well as the online banking. Every time I need to call them I get through within a minute or two and they are always knowledgable and friendly.

Reviewed on 13th August 2021
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Thomas-William McNaught-Roberts
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Basic Account

Once a good bank but now rubbish, (that being a polite term).

Once upon a time you could speak to a human being who made common decisions based upon affordability, lgic & common sense. Now computer algorithms control everything……….. so what do their managers actually do? I suppose provide jobs for those who lik... Read more

Once upon a time you could speak to a human being who made common decisions based upon affordability, lgic & common sense. Now computer algorithms control everything……….. so what do their managers actually do? I suppose provide jobs for those who like to wear suits rather than burger outlet aprons. If they wore those they would be at least doing something useful, but would probably have to offer good customer service of which they have no experience whatsoever.

Reviewed on 11th August 2021
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terryhawkes@icloud.com
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Basic Account

Customer service is spot on how they respond and they don't put you in a queue they ring you straight back

Fantastic service always pleasent

Reviewed on 5th August 2021
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Sharon Mccallum
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Reward Silver Account

Fantastic service throughout

I've never had a problem with natwest, the staff are always polite and helpful. Congratulations on a superb service

Reviewed on 9th July 2021
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Jackie connolly
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Reward Silver Account

Easy to use

The app is brilliant and I can manage most of my banking from there really easily, in terms of payments, transfers, approvals etc. Always been great when meeting in the branches too for financial checkups.

Reviewed on 2nd July 2021
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Dan B
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Business Banking

Not interested in helping, just want to fine you as much as they can

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back... Read more

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back dated threatening letters (so by the time you receive the letter via 'snail mail' then the time limit has expired, so they can bombard you with a variety of fines to line their already over-flowing pockets.
They ignore your emails and calls, and when they bombard everyone you have ever known with telephone calls, texts and emails while trying to get hold of you 'urgently', when you do get through to them, then you can't actually get an appointment for another week plus - I suppose so that they can bill you further fines. All good for their pension pots I guess.
AVOID

Reviewed on 20th June 2021
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Ed
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Business Banking

Business Mandate over 6 weeks to resolve

Being a director of a local business my experience with NatWest is awful. Made several attempts to resolve bank mandate and resolve online access. Utter incompetence by Nat West and you cannot even deal with local branch these days. Appalling

Reviewed on 18th June 2021
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Martin J G Stroud
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Personal Loan

Best Offers for loans and transfers

Great loan rates and quick responses

Reviewed on 17th June 2021
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Ruth Nissim
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Basic Account

Great Bank

This is great bank for the little guy. Always been helpful just wish they had not closed down so many local banks miss them.

Reviewed on 15th June 2021
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Patricia Dryland
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Reward Account

Methods not suitable for modern times

Still require card readers for transactions over a certain amount- unable to use mobile app to authorise/create these payments , meaning that you need to use a desktop browser. Not had this experience with other banks. Flakey chat support too, and you... Read more

Still require card readers for transactions over a certain amount- unable to use mobile app to authorise/create these payments , meaning that you need to use a desktop browser. Not had this experience with other banks. Flakey chat support too, and you often get conflicting messages from different reps. Phone support is pretty good though, no issues with that.

Reviewed on 14th June 2021
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Chris Rowlands
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Select Account

Excellent account

Great account to use day to day for bills. 0 fee and the mobile app keeps getting better and better.

Reviewed on 14th June 2021
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Daniel
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Personal Loan

If your a natwest customer go here first before any other company.

Have been a natwest customer for 8 years now, of all the banks I have banked with and thats most high Street ones I have to compliment them on their safety and efficiency. No matter if its to talk about your overdraft, loan or just your day to day... Read more

Have been a natwest customer for 8 years now, of all the banks I have banked with and thats most high Street ones I have to compliment them on their safety and efficiency. No matter if its to talk about your overdraft, loan or just your day to day banking have found them to be far above the rest I have banked with. I have always been able to talk to someone from customer services within 2 minutes of making a call. Their online safety and the double and in some cases triple checks they do let's me know my money is safe. If you are a customer of over 5 years and you keep your account in a decent margin then the offers your eligible for are fantastic and generally at better rates than their competitor's. Am not an employee am a self employed bricklayer and even when things were tough they were so helpful and undemanding. They do have a high criteria if you want any of their other services but I like that as from the the crash of 2008 when their RBS company was on the brink, they were the only bank who actually would sit down and talk and find a way of working through any financial problems I had. Never really got to grips with banking but when you can actually talk to someone and they understand your predicament and act fair and honest then you really can't go wrong. Good bank and 7 of my friends have now switched to natwest.

Reviewed on 14th June 2021
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Cj
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