Ratings based on 1265 reviews Last review 1 week ago
4.25 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

5 725
4 320
3 105
2 46
1 69

Your NatWest Reviews (1265)

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9th June 2019

Not good if you get into financial difficulties

I had a bank account and loan with NatWest many years ago. I got into financial difficulties and did struggle to keep up the payments. NatWest continued to take payments from the account which did not have enough money in it at the time. Then charged...

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I had a bank account and loan with NatWest many years ago. I got into financial difficulties and did struggle to keep up the payments. NatWest continued to take payments from the account which did not have enough money in it at the time. Then charged me interest because the payments were not met causing the account to go further and further into debt.

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3rd June 2019

10 years of problems

From 16-18 i had an account with natwest. I opened a TSB account at 18 and stopped using my natwest one. I was knocked back for a couple of car finances, wondering why i began a search. I found that i owed natwest nearly £3000. Not having a clue why, ...

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From 16-18 i had an account with natwest. I opened a TSB account at 18 and stopped using my natwest one. I was knocked back for a couple of car finances, wondering why i began a search. I found that i owed natwest nearly £3000. Not having a clue why, i contacted them. I had a bounced DD fee from the transition period to TSB, which i had been totslly unaware of, no contact at all! This had been building and building over the years and they now want £3000. I'm currently in the process if paying it off, but can't even get a mortgage until it's all over and done with. Avoid at all costs! Use ANY other bank. Keep your cash under your pillow, use loan sharks, its safer.

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30th May 2019

Catch 22

Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the...

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Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the amount of branches being closed and staff being laid off across the organisation means their days are numbered.

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14th May 2019

Destroyed my Business and Family, Ethical Banking????????

After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning...

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After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning putting the account into several thousands of pounds of unaranged borrowing as that was the only account with a guarantor , effectively putting my business into Limbo. Majority of creditors then withdrew credit facilities from the business. To cut a long story short, stress from collapse of Business has put both my parents into 24hr care, Business is now finished. So far Natwest still refusing to admit anything was done wrong, and offered a bottle of champagne and a £50 voucher. Its clear Natwest have learned nothing from the last 10 years. 'Natwest, they are what they do!' - they certainly are!!

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