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Ratings based on 549 reviews Last review 1 day ago
4.11 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

5 260
4 174
3 61
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1 29

Your NatWest Reviews (549)

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18th May 2017

Shocking treatment by NatWest

Having had my bank account for over 15 years (or more) without incident, I received a photocopied letter informing me out of the blue that following a banking review my account was going to closed 60 days after the date of the letter. It then went on...

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Having had my bank account for over 15 years (or more) without incident, I received a photocopied letter informing me out of the blue that following a banking review my account was going to closed 60 days after the date of the letter. It then went on to state that this decision had been made and basically that there was no point in contacting them because it woul not be discussed further! Took my banking elsewhere. Shocking behaviour in this day and age.

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7th May 2017

Good personal loan

Easy to apply and to keep track of the balance via online banking. When I came towards the end of my loan term and wanted to pay it off early there was some confusion between departments around the final settlement amount which meant I had to call...

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Easy to apply and to keep track of the balance via online banking. When I came towards the end of my loan term and wanted to pay it off early there was some confusion between departments around the final settlement amount which meant I had to call them on several occassions for them to rectify the issue but it was promptly solved and I was refunded the cost of my calls. I would use them again desite this and overall service is good.

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7th May 2017

Easy to understand!

The app and website design is fantastic. Everything runs like clockwork. It's easy to view your accounts. Simple to send and receive money, set up standing orders or direct debits etc. You can get text alerts that make it easier to keep an eye on...

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The app and website design is fantastic. Everything runs like clockwork. It's easy to view your accounts. Simple to send and receive money, set up standing orders or direct debits etc. You can get text alerts that make it easier to keep an eye on your balances.

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4th May 2017

NatWest loan for home improvement

I booked an appointment at my local branch to discuss a personal loan. When I arrived everyone was so friendly. I got taken into a consultation room, discussed all my personal finances. The advisor was very friendly and made me feel at ease and was...

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I booked an appointment at my local branch to discuss a personal loan. When I arrived everyone was so friendly. I got taken into a consultation room, discussed all my personal finances. The advisor was very friendly and made me feel at ease and was giving fantastic advice. The following day the money was in my bank and I was able to go ahead with fantastic home improvements

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2nd May 2017

Excellent Service

Natwest have gone above and beyond to help me out when Student Finance have been late on payments, they've made sure I don't incur any charges in areas that I absolutely would have and have been fully understanding and quick to act when I've needed help.

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Natwest have gone above and beyond to help me out when Student Finance have been late on payments, they've made sure I don't incur any charges in areas that I absolutely would have and have been fully understanding and quick to act when I've needed help.

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1st May 2017

Is it really financially worth it?

The Advantage Gold account has some great benefits but are they really economically viable? At £19 a month that's £228 a year. You get travel insurance but you can pick that up for less than £10 usually. The car breakdown is included but again for £...

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The Advantage Gold account has some great benefits but are they really economically viable? At £19 a month that's £228 a year. You get travel insurance but you can pick that up for less than £10 usually. The car breakdown is included but again for £50-60 a year you can get cover. Other than that I really wasn't making use of it so cancelled it. I would recommend checking you are saving when you use it. The 3% cashback on main direct debits is a big positive if you have large outgoings.

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