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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,947 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

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Reviews for NatWest

Showing 11 of 23947 company reviews • Last reviewed within 7 days

Easy to use and great for children to learn about ma...

Rooster card • 18th April 2026

Easy to use and great for children to learn about managing money.

{"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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I think the monthly charge is too high

Rooster card • 18th April 2026

I think the monthly charge is too high

{"display":"M Tourvel","full_name":"M Tourvel","avatar":{"url":"\/assets\/uploads\/avatars\/users\/706150.png"}}'s avatar
Rated Good • 4/5
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  • 4/5

    Rooster great for kids

    Rooster is a great card and app for teaching kids about money

    {"display":"Claire Spark ","full_name":"Claire Spark ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Banking where you’re always treated as a new customer

    We have accounts and mortgage with NatWest, they treated us great as a new customer and just as great as a customer of 13 years plus.

    {"display":"Liz","full_name":"Liz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Liz 18th April 2026
  • 5/5

    Rooster is excellent!

    Rooster is excellent as it allows my children to manage their own money and work for their pocket money by doing chores. I recommend Rooster to everyone I know!

    {"display":"Karen H","full_name":"Karen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Karen H 18th April 2026
  • 3/5

    Good idea

    Good idea for the kids, useful first "card" account.

    {"display":"kaw","full_name":"kaw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    kaw 18th April 2026
  • 2/5

    Cancelled my account on a serious ground

    They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessarily!

    {"display":"I S","full_name":"I S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    I S 18th April 2026
  • 5/5

    My review

    Not easy to open a joint bank account every thing else been good

    {"display":"Ma","full_name":"Ma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Ma 18th April 2026
  • 4/5

    I have been investing with natwest for a few years...

    I have been investing with natwest for a few years and I have to say the service provided has been excellent and I am really... I have been investing with natwest for a few years and I have to say the service provided has been excellent and I am really impressed with the growth my money has made . Read more Read less

    {"display":"Peter Fraser ","full_name":"Peter Fraser ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have had this for my daughter for quite a few year...

    I have had this for my daughter for quite a few years now and it’s been brilliant

    {"display":"Claire Hamer","full_name":"Claire Hamer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/330498.png"}}'s avatar
  • 5/5

    My kids love their rooster card.

    My kids love their rooster card. It’s easy to use. My only issue is that they can’t use it everywhere. They were at ice skating... My kids love their rooster card. It’s easy to use. My only issue is that they can’t use it everywhere. They were at ice skating last week and their card was declined as it’s listed as a leisure centre for adults only. Which it is NOT. It doesn’t even have a bar. This was extremely embarrassing for them as they couldn’t pay to ice skate with their friends Read more Read less

    {"display":"Susan W","full_name":"Susan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Susan W 18th April 2026

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