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NatWest reviews

NatWest Logo
Rated Excellent • 4.83/5

NatWest reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 18,054 product reviews

Average score of 4.83/5
5 star
87%
4 star
9%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

Latest positive rating

5/5

Excellent app & so easy to use

The rooster app is so easy to use and gets updated to keep it working at the best level. For example it’s just made it... The rooster app is so easy to use and gets updated to keep it working at the best level. For example it’s just made it was for children to add savings pots. My child is so much more productive with his list of chores to tick off, it’s an absolute game changer! Read more Read less

{"display":"Kimberley W","full_name":"Kimberley W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Natwest bankline should be avoided by all businesses.

Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve.... Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve. I have been locked out for 5 days (for no reason), passed security over the phone to discuss the issue however the only resolution was waiting for the post to send me a new smart card and reader. This is very outdated way of operating and my business has been effectively closed for 5 days because of this terribly poor process. Read more Read less

{"display":"Ryan T","full_name":"Ryan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Banking
Ryan T 5th March 2025
See more reviews for NatWest products

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 18054 company reviews • Last reviewed within 7 days

Excellent app & so easy to use

Natwest Rooster Money • 7th March 2025

The rooster app is so easy to use and gets updated to keep it working at the best level. For example it’s just made it... The rooster app is so easy to use and gets updated to keep it working at the best level. For example it’s just made it was for children to add savings pots. My child is so much more productive with his list of chores to tick off, it’s an absolute game changer! Read more Read less

{"display":"Kimberley W","full_name":"Kimberley W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

The NatWest App is user friendly A to Z, making the...

Basic Account • 7th March 2025

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Read more Read less

{"display":"David G","full_name":"David G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I love the app, it is constantly being updated and n...

    I love the app, it is constantly being updated and new features being added! for this reason I love it so much.. It allows you... I love the app, it is constantly being updated and new features being added! for this reason I love it so much.. It allows you to add other bank accounts aswell, I wish it added credit cards aswell but it is still very useful.. I find business banking in the app so easy to use, it is just a very easy app to use, I have been with natwest for ages and really like them. Read more Read less

    {"display":"Richard","full_name":"Richard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    My personal loan was simple to apply for, gave an in...

    My personal loan was simple to apply for, gave an instant decision and set payments up, I had hoped for a better rate though.

    {"display":"Jeannie Lambert","full_name":"Jeannie Lambert","avatar":{"url":"\/assets\/uploads\/avatars\/users\/435809.png"}}'s avatar
  • 5/5

    Always there at the end of the phone or in the app w...

    Always there at the end of the phone or in the app with Cora the helpful ai operator and if Cora can’t help an operator is available to assist

    {"display":"Damien N","full_name":"Damien N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great product with lots of offers and experiences li...

    Great product with lots of offers and experiences linked to the account

    {"display":"Ginger","full_name":"Ginger","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great stuff really helpful and friendly staff

    Great stuff really helpful and friendly staff

    {"display":"Nathan","full_name":"Nathan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service and easy to use for parents and children

    Rooster money is easy to use and provides children with a little controlled financial independance. It is quick and easy to top up and keep control of the spending!

    {"display":"Mel T","full_name":"Mel T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Natwest bankline should be avoided by all businesses.

    Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve.... Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve. I have been locked out for 5 days (for no reason), passed security over the phone to discuss the issue however the only resolution was waiting for the post to send me a new smart card and reader. This is very outdated way of operating and my business has been effectively closed for 5 days because of this terribly poor process. Read more Read less

    {"display":"Ryan T","full_name":"Ryan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Ryan T 5th March 2025
  • 5/5

    It’s a brilliant service

    Very happy with this service it’s free for existing natwest customer. I have 3 cards and I pay nothing it’s been over 3 years.

    {"display":"Nazia D","full_name":"Nazia D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    The over the hill bank

    After a very bumpy. Where the bank closed my account for 2weeks last year without my knowledge leaving me with no way to get to... After a very bumpy. Where the bank closed my account for 2weeks last year without my knowledge leaving me with no way to get to my money for food and paying bills leaving me temporarily in debt , I had to overseas account fee which should have been covered by the bank, now just last month I got a letter telling me I’m to find another bank as they are closing my account permanently in April, can I get an explanation can I hell they refuse to tell me why, I think they’ve done me a big favour. Read more Read less

    {"display":"James L","full_name":"James L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select Account
    James L 4th March 2025

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