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NatWest reviews

NatWest Logo
Rated Excellent • 4.81/5

NatWest reviews

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 16,039 product reviews

Average score of 4.81/5
5 star
87%
4 star
9%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

Latest positive rating

5/5

The switch was nice and easy.

The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by... The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by the bank automatically. I was surprised even my saved payees were saved to the new account. Read more Read less

{"display":"Lesia W","full_name":"Lesia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Reward Account
Lesia W 10th December 2024

Latest negative rating

1/5

Some verge tiles blew off my roof in a mini whirlwin...

Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I... Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I wouldn’t recommend Nat West insurance Read more Read less

{"display":"Robert Beales","full_name":"Robert Beales","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
Robert Beales 16th December 2024
See more reviews for NatWest products

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 16039 company reviews • Last reviewed within 7 days

Some verge tiles blew off my roof in a mini whirlwin...

Home Insurance • 16th December 2024

Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I... Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I wouldn’t recommend Nat West insurance Read more Read less

{"display":"Robert Beales","full_name":"Robert Beales","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

The switch was nice and easy.

Reward Account • 10th December 2024

The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by... The switch was nice and easy. Just had to complete my application online and all direct debits, standing orders and incoming payments were handled by the bank automatically. I was surprised even my saved payees were saved to the new account. Read more Read less

{"display":"Lesia W","full_name":"Lesia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    They seem to have the time to listen to what you hav...

    They seem to have the time to listen to what you have to say...This in itself,is the most important coustomer relation

    {"display":"Bcatlock","full_name":"Bcatlock","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Account
    Bcatlock 5th December 2024
  • 5/5

    A fantastic account with a broad range of benefits.

    A fantastic account with a broad range of benefits. The fee is high, but the rewards make it worthwhile.

    {"display":"Dan","full_name":"Dan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black Account
    Dan 28th November 2024
  • 5/5

    The one account where everything works, from the app!

    The one account where everything works, from the app!s functionality to the ease of moving money around to the transparency of information provided

    {"display":"Belois Some","full_name":"Belois Some","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    Belois Some 28th November 2024
  • 2/5

    The interest rate on the Help to Buy ISA is very poor.

    The interest rate on the Help to Buy ISA is very poor.

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Douglas B 23rd November 2024
  • 5/5

    It’s is good value as long as you use the additional...

    It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and... It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Read more Read less

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black Account
    David H 20th November 2024
  • 1/5

    Online mortgage has been inaccessible for 2.5 years!

    Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course their way of resolving this is to constantly waste my time 'pretending' to search for a solution. Constantly promising that this will be resolved so that I do not escalate the complaint! They honestly think that calling me up during working hours to 'chat' is helping me I just want to change to another provider but their exit fees are ridiculous and of course they keep delaying me without giving me a final response so that I cannot escalate! You might prefer to bank with HSBC, Nationwide, or Halifax all of which I have no problem with. Read more Read less

    {"display":"CMBS","full_name":"CMBS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Mortgage
    CMBS 21st October 2024
  • 1/5

    Ditching Natwest

    I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass.... I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be changing my bank account. Customer services are absolutely useless. Read more Read less

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071694.png"}}'s avatar
    Black Account
    David B 21st October 2024
  • 3/5

    Online enquiry was productive but confusing.

    Online enquiry was productive but confusing. I eventually spoke with a human being and was able to get the answers I needed

    {"display":"j_robbs","full_name":"j_robbs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    j_robbs 14th October 2024
  • 5/5

    No issues and it pays for itself ultimately

    No issues and it pays for itself ultimately

    {"display":"Madonna Rogers ","full_name":"Madonna Rogers ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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