Ratings based on 1242 reviews Last review 1 month ago
4.27 / 5Great overall rating

NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase...

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NatWest reviews can help you to find out more about this bank. NatWest say that they have one simple goal: To be the best bank for customer service, by 2020. Smart Money People is the place for NatWest reviews. Read and write reviews to help increase trust and transparency in financial services.

5 718
4 314
3 103
2 46
1 61

Your NatWest Reviews (1242)

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22nd February 2019

Run away from this bank! Closed my account and kept part of my money!

Natwest approved my account opening in the middle of february. One week later it locked my account (with approx £1500 in) without even notifying me. After calling TWICE and being told that THEY DONT KNOW the reasons why my account has been closed, ...

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Natwest approved my account opening in the middle of february. One week later it locked my account (with approx £1500 in) without even notifying me. After calling TWICE and being told that THEY DONT KNOW the reasons why my account has been closed, but I have been sent a letter, I finally get that letter.
It tells me that my account has been closed, again, for reasons they won't tell me. So I had to go personally to a branch to take my money out.

However, to my surprise they didn't give me all my money back, but charged me service fees for the week my account spent opened. Time where I couldn't access my account because I didn't have the right credentials.

So, two weeks after trying to open my account, I am left with wasted time and LESS money, kept by this bank for whatever reasons.

I wonder how many people they have scammed by doing this.

STAY AWAY FROM THEM!

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8th February 2019

Excellent banking Sevice & Customer service

Natwest is always looking to make online banking easier. We have regular changes and updates to improve the service online. These changes occur through feedback from their customers. Their customer service operators are a pleasure to deal with. They...

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Natwest is always looking to make online banking easier. We have regular changes and updates to improve the service online. These changes occur through feedback from their customers. Their customer service operators are a pleasure to deal with. They are friendly and helpful. I have not had any issues with this bank. Keep up the great work.

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