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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,912 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

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Reviews for NatWest

Showing 11 of 23912 company reviews • Last reviewed within 7 days

Easy to use app kids love it, they decided on the ac...

Rooster card • 17th April 2026

Easy to use app kids love it, they decided on the activities to do to earn money and like having control on when yo spend the money

{"display":"Hannah ","full_name":"Hannah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Simple banking

Rooster card • 17th April 2026

Really simple account to use for my daughter

{"display":"Mr J","full_name":"Mr J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I have been banking with NatWest since I was 18 - th...

    I have been banking with NatWest since I was 18 - they have always looked after me. The Rooster card is perfect for me and... I have been banking with NatWest since I was 18 - they have always looked after me. The Rooster card is perfect for me and my family, the kids feel like they have some autonomy, but I can keep some parental support. Read more Read less

    {"display":"Sarah P","full_name":"Sarah P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sarah P 17th April 2026
  • 5/5

    Simple to use and great for giving my son some finan...

    Simple to use and great for giving my son some financial independence.

    {"display":"Deborah N","full_name":"Deborah N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Deborah N 17th April 2026
  • 5/5

    Rooster card for my 10 yo daughter is excellent valu...

    Rooster card for my 10 yo daughter is excellent value and easy to use

    {"display":"Lee Norman","full_name":"Lee Norman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Lee Norman 17th April 2026
  • 5/5

    Great first bank card for youngsters..

    Perfect card for youngsters, love that its free for existing customers, feel valued

    {"display":"Nikki","full_name":"Nikki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nikki 17th April 2026
  • 5/5

    Customer service online that ive needed has been exc...

    Customer service online that ive needed has been excellent and on point

    {"display":"Alllan k","full_name":"Alllan k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Alllan k 17th April 2026
  • 4/5

    I've been with Natwest for almost 40 years and I can...

    I've been with Natwest for almost 40 years and I can't see me going anywhere else

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    JB 17th April 2026
  • 4/5

    A helpful account and cards for kids

    I have 3 children using their Rooster account and cards. It help them keep track of their money and help me keep them organised using them.

    {"display":"R","full_name":"R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    R 17th April 2026
  • 5/5

    Rooster cards are fantastic!

    Rooster cards are fantastic! They teach our children about being responsible with money as well as saving and earning money for chores.

    {"display":"Richard G","full_name":"Richard G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Richard G 17th April 2026
  • 5/5

    Is my bank for nearly 18 years xxxxxxxxxxxxxxxzzzzz

    Is my bank for nearly 18 years xxxxxxxxxxxxxxxzzzzz

    {"display":"Mr H","full_name":"Mr H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mr H 17th April 2026

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