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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,552 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 22552 company reviews • Last reviewed within 7 days

Loyal existing customer!

Rooster card • 27th March 2026

I have been a Nat West customer for 30+ years and now use Rooster for my childten. My experience has always been very positive!! In branch & online services are extremely good.

{"display":"Julie M","full_name":"Julie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

NatWest offers reliable banking services with a wide...

Rooster card • 27th March 2026

NatWest offers reliable banking services with a wide range of accounts, loans, and savings products. Their digital banking platform is intuitive and feature-rich, while customer... NatWest offers reliable banking services with a wide range of accounts, loans, and savings products. Their digital banking platform is intuitive and feature-rich, while customer service is professional and generally responsive. Branch and ATM accessibility is good, though some closures may be inconvenient. Overall, NatWest provides a dependable mix of traditional and modern banking solutions. Read more Read less

{"display":"M08B","full_name":"M08B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good you get a childs rooster account free with an a...

    Good you get a childs rooster account free with an adult acount

    {"display":"Bb","full_name":"Bb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Bb 26th March 2026
  • 5/5

    Rooster is a great way to help children to manage th...

    Rooster is a great way to help children to manage their money with a real adult bank card

    {"display":"C C","full_name":"C C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    C C 26th March 2026
  • 5/5

    The best card for little one.

    I think it’s great to have a card for the little ones to pay at shops. And saving money and writing for everything they get... I think it’s great to have a card for the little ones to pay at shops. And saving money and writing for everything they get it for it’s even better . Love it . Read more Read less

    {"display":"Nelly","full_name":"Nelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nelly 26th March 2026
  • 4/5

    Both children can be in the same app which is a bett...

    Both children can be in the same app which is a better experience than previous provider.

    {"display":"AMH","full_name":"AMH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    AMH 26th March 2026
  • 4/5

    Great kids card

    Really easy to use and manage thru the app. Kids like the freedom.

    {"display":"Moomin7979","full_name":"Moomin7979","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Moomin7979 26th March 2026
  • 5/5

    Process is quick opening a rooster account

    Process is quick opening a rooster account

    {"display":"DM","full_name":"DM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    DM 26th March 2026
  • 5/5

    Easy to use with lots of ideas.

    Easy to use with lots of ideas. Great savings / spending account for kids of all ages.

    {"display":"Landlord ","full_name":"Landlord ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Landlord 26th March 2026
  • 5/5

    Great way to introduce kids to saving money

    It's an excellent way to introduce children to saving and spending their money, with parents having complete oversight of what happens.

    {"display":"DH","full_name":"DH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    DH 26th March 2026
  • 5/5

    The rooster app has been a great introduction to man...

    The rooster app has been a great introduction to managing money for my two autistic children

    {"display":"Ruth S","full_name":"Ruth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Ruth S 26th March 2026

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