Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

NatWest reviews

NatWest Logo
Rated Excellent • 4.73/5

NatWest reviews

Verified business Last reviewed within 7 days
Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,010 product reviews

Average score of 4.73/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save. (57 mentions)
  • Rooster card app and features give parents great control and peace of mind over kids' spending. (25 mentions)
  • NatWest Rooster card is free for account holders and great value compared to others. (7 mentions)

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses. (6 mentions)
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with. (5 mentions)
Summarised by AI
Was this helpful?

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 24010 company reviews • Last reviewed within 7 days

Only One Positive To Say

Select Account • 7th September 2026

From the useless chat app to the chaotic customer service team to the unresponsive business team to the unethical way they conduct their business, my... From the useless chat app to the chaotic customer service team to the unresponsive business team to the unethical way they conduct their business, my experience with NatWest has been awful. NatWest recently tried to tell me that a PayPal DD didn't count as a DD, so they wouldn't refund a fraudulent transaction. The chat app Cora could only deal with the most basic tasks, but I had to go through the motions before being passed off to a team member. While waiting, I reached out via X and ended up with the team from X, who were communicating via text speak and emojis, giving me advice which conflicted with the chat team who were then contradicting each other. Eventually, the Ombudsman found in my favour, but NatWest stretched the whole issue out until the very last minute and then tried to harass me into accepting their erroneous version. I hadn't heard from the Small Business team for years when I needed to change the name of my Sole Trader trading name. Despite everyone and their dog knowing that Sole Traders are not registered at Comapnies House, NatWest insisted I fill out a form with my Company Registration Number and seemed unable to understand that a trading name change is literally a bit of admin. I was going to say I have nothing good to say about NatWest but their banking app is pretty reliable! Read more Read less

{"display":"Neil H","full_name":"Neil H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Quick easy to navigate feel protected and listened to

Reward Platinum account • 21st August 2026

Quick easy to navigate feel protected and listened to

{"display":"Diane Coombs","full_name":"Diane Coombs","avatar":{"url":"\/assets\/uploads\/avatars\/users\/686969.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    They have always been professional with me, any doub...

    They have always been professional with me, any doubts and problems, they have always been quick to resolve and give answers

    {"display":"Theodor B","full_name":"Theodor B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1182712.png"}}'s avatar
    Black account
    Theodor B 20th August 2026
  • 4.00/5

    NatWest is ok.

    NatWest is ok. I would say I feel neutral about it

    {"display":"sandeep s","full_name":"sandeep s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    sandeep s 20th August 2026
  • 5.00/5

    Good all rounder

    Good value products with easy to access and understandable information. Website and app both have a good layout to help find what you need.

    {"display":"Steph","full_name":"Steph","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed rate mortgage
    Steph 20th August 2026
  • 5.00/5

    NatWests fixed term mortgage has the flexibility to...

    NatWests fixed term mortgage has the flexibility to allow overpayments and piece of mind with clear payments.

    {"display":"max crook","full_name":"max crook","avatar":{"url":"\/assets\/uploads\/avatars\/users\/586720.png"}}'s avatar
  • 5.00/5

    The Rooster card is brilliant.

    The Rooster card is brilliant. It's easy to top up. can keep an eye on spending and kids can see their PIN if they forget... The Rooster card is brilliant. It's easy to top up. can keep an eye on spending and kids can see their PIN if they forget it. It's a win all round. Read more Read less

    {"display":"Nicster","full_name":"Nicster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nicster 18th July 2026
  • 5.00/5

    Excellent bank for a day to day life.

    Excellent bank for a day to day life. Easy to transfer money between the accounts, and good interest rates for a savings accounts.

    {"display":"Margareta K","full_name":"Margareta K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Verification process sucks

    Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is... Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is not the customer care but the lack of information that is shared by the backend underewriters via the Customer care to fix the issue and get moving forward. Niether the bank statements, nor the payslips seem good enough as the income proof and the customer care cannot comment on exactly why as they act as the middle man/woman. When they asked for further information such as employment contract etc. i backed off as there is a limit to how much info i want to share with anyone about my personal matters. Bank statements - OK, makes sense. Payslips are pushing it - but i did it either way. Anything else?? Thats where i draw the line. PS: Simultaneously i applied for a Santander Rewards Credit card (similar Travel benefits) for the same credit limit and got it done in less than 15 min in 1 attempt. Card is on its way to me now. Read more Read less

    {"display":"Safe Lunatic","full_name":"Safe Lunatic","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1357960.png"}}'s avatar
  • 5.00/5

    Great service, friendly, local branch

    Great service, friendly, local branch

    {"display":"J D","full_name":"J D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business banking
    J D 7th July 2026
  • 5.00/5

    Great service and friendly staff

    Great service and friendly staff

    {"display":"Akshay C","full_name":"Akshay C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from NatWest
    Showing products offered by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice