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NatWest reviews

NatWest Logo
Rated Excellent • 4.82/5

NatWest reviews

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Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 19,473 product reviews

Average score of 4.82/5
5 star
88%
4 star
8%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest's Rooster Money and kids' banking services are loved for teaching children financial skills with easy-to-use apps and cards that give independence while keeping parents in control. However, many find NatWest's general customer service frustrating, with issues around account access, slow dispute resolution, and poor communication causing real headaches.

Positive themes

  • Rooster Money app and cards make teaching kids about money simple and fun.
  • Kids love having their own Rooster card and managing their money independently.
  • NatWest’s customer service is often friendly and helpful when contacted.

Negative themes

  • NatWest’s customer service is often slow and unhelpful with poor communication.
  • The Rooster card’s contactless limit and top-up process frustrate parents and kids.
  • NatWest’s app and online banking have frequent glitches and poor usability.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 19473 company reviews • Last reviewed within 7 days

Decent all rounder, customer service quick to resolv...

Everyday account • 23rd January 2026

Decent all rounder, customer service quick to resolve any issues.

{"display":"Andrew ","full_name":"Andrew ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent

Everyday account • 23rd January 2026

I have been with NatWest for a long time, never had any issues and always great service when needed!

{"display":"Matthew w","full_name":"Matthew w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    My Digital Regular Saver account.

    My Digital Regular Saver account provides me with both user-friendly online and UK based telephone banking options, a respectable 5.13/5.25% return and instant access with... My Digital Regular Saver account provides me with both user-friendly online and UK based telephone banking options, a respectable 5.13/5.25% return and instant access with no withdrawal penalties. 'Round-Up' rewards and a respectable £5000 savings 'cap' on the higher interest rate are added bonuses. Read more Read less

    {"display":"Ivan Lovegrove","full_name":"Ivan Lovegrove","avatar":{"url":"\/assets\/uploads\/avatars\/users\/727084.png"}}'s avatar
  • 5/5

    New banking

    Recently changed to new bank account after over twenty years with my previous bank. I was tempted by the £175 to change banks but found... Recently changed to new bank account after over twenty years with my previous bank. I was tempted by the £175 to change banks but found the change seamless as Nat West took all my Direct debits and Standing orders over and it had worked well. All payments were paid on due dates. I also have notifications on this account when I send or receive money which I find beneficial. I wish I had done it sooner! Read more Read less

    {"display":"Sue O","full_name":"Sue O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Sue O 23rd January 2026
  • 5/5

    Amazing customer service

    Been with them for a long time and have benefited so much. Great customer service too

    {"display":"Angus Baskerville","full_name":"Angus Baskerville","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent transfer from HSBC to NatWest.

    Excellent transfer from HSBC to NatWest. Smooth and seamless. Much better account that is suited to my needs. Everything easy to navigate and lots more... Excellent transfer from HSBC to NatWest. Smooth and seamless. Much better account that is suited to my needs. Everything easy to navigate and lots more information online than my previous bank. I so glad I switched. Cora is great and has given the correct information if I have had a query or has directed me to someone that can resolve my issue. Thoroughly impressed with the service I have received so far. Read more Read less

    {"display":"Zoe G","full_name":"Zoe G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Zoe G 23rd January 2026
  • 5/5

    Always helpful.

    Always helpful. Very friendly staff Excellent products My account suits my needs very well

    {"display":"Tamsin Hearle- Banks","full_name":"Tamsin Hearle- Banks","avatar":{"url":"\/assets\/uploads\/avatars\/users\/607648.png"}}'s avatar
  • 4/5

    I have banked with Natwest for over 40 years and fin...

    I have banked with Natwest for over 40 years and find them to be very efficient - the app and website are very intuitive and... I have banked with Natwest for over 40 years and find them to be very efficient - the app and website are very intuitive and when branch or telephone contact is needed this is simple Read more Read less

    {"display":"Melissa","full_name":"Melissa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Fees are expensive.

    Fees are expensive. After 30 years with Natwest, they couldn't offer me a competitive rate on a mortgage.

    {"display":"Lizzie","full_name":"Lizzie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Banked with NatWest since 1969 without a problem.

    Have banked with NatWest since 1969 and can honestly say that I have never had cause to complain in all that time. The disappearance of... Have banked with NatWest since 1969 and can honestly say that I have never had cause to complain in all that time. The disappearance of branches is inconvenient to some but it must be years since I needed to visit a branch as you can do so much online or at the post office so it is understandable that if footfall is so much lower then commercial decisions have to be made. Read more Read less

    {"display":"JimHobday","full_name":"JimHobday","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    JimHobday 23rd January 2026
  • 5/5

    Good range of products

    No issues, good range of products at good rates. Easy and helpful to use app and website.

    {"display":"Steph","full_name":"Steph","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Steph 22nd January 2026

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