Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,871 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
Was this helpful?

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 23871 company reviews • Last reviewed within 7 days

Been with Natwest about 30 years , never had a probl...

Rooster card • 17th April 2026

Been with Natwest about 30 years , never had a problem , service excellant , all apps easy to use , customer service excellant

{"display":"Jeffrey c","full_name":"Jeffrey c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Helping her know how to budget & spend

Rooster card • 17th April 2026

Easy to top up the card & set chores

{"display":"With a chip and pin","full_name":"With a chip and pin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    So easy to set up and use!

    So easy to set up and use, the perfect way to start my child off on their financial independence.

    {"display":"Mousel ","full_name":"Mousel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Mousel 17th April 2026
  • 5/5

    Rooster card independence

    Both of my children have a rooster card. It promotes independence and the card is really easy to use in shops and online.

    {"display":"Shaz","full_name":"Shaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Shaz 17th April 2026
  • 5/5

    Rooster is brilliant!

    Pleased with Rooster’s usability. The option to track each spend via notification to parent at the time. Ease of topping up the account - the... Pleased with Rooster’s usability. The option to track each spend via notification to parent at the time. Ease of topping up the account - the facility to save and donate. And also now the Apple Pay option. Great account/app for my 14 year old who loves to spend as well as save and she is learning to manage her money really well. Thank you Rooster! Read more Read less

    {"display":"Kerry L","full_name":"Kerry L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Kerry L 17th April 2026
  • 5/5

    Very impressed

    Valued customer. Children now have Rooster cards with NatWest as want them to be with a trusted bank. Very impressed.

    {"display":"Patrick","full_name":"Patrick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Patrick 17th April 2026
  • 5/5

    Rooster card is a great introduction to the world of...

    Rooster card is a great introduction to the world of money management for my son

    {"display":"Zoe V","full_name":"Zoe V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Zoe V 17th April 2026
  • 5/5

    Kids love their card and chores.

    Kids love their card and chores. Nice there is no monthly charge the kids get all the money with no monthly fee

    {"display":"Tracy g","full_name":"Tracy g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Tracy g 17th April 2026
  • 5/5

    Straightforward for kids and parents

    Easy to open the account, easy to manage on the app. Any questions I've had have been answered quickly and clearly.

    {"display":"Jennifer R","full_name":"Jennifer R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jennifer R 17th April 2026
  • 5/5

    Rooster for kids is great.

    Rooster for kids is great. Works for the whole family.

    {"display":"Alex S","full_name":"Alex S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Alex S 17th April 2026
  • 5/5

    Great way to educate children on money!

    This has been great way to show my child how to be responsible with money, and ahas also helped them think about savings and financial control.

    {"display":"Phil N","full_name":"Phil N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Phil N 17th April 2026

    Products from NatWest
    Showing products offered by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice