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NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 21,544 product reviews

Average score of 4.84/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 21544 company reviews • Last reviewed within 7 days

Excellent Bank customer service is quick to respond...

Rooster card • 4th March 2026

Excellent Bank customer service is quick to respond and help with any problems

{"display":"Donna l","full_name":"Donna l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Over all good bank.

Rooster card • 4th March 2026

Over all good bank. Less high street branches and on those few branches staff is also very less which is disappointing.

{"display":"My","full_name":"My","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
My
Rated Good • 4/5
Read more product reviews
  • 5/5

    Rooster cards are very user friendly for children’s...

    Rooster cards are very user friendly for children’s use and app provides more clarity and greater ease.

    {"display":"RJ","full_name":"RJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    RJ 4th March 2026
  • 5/5

    Really useful app for my sons rooster can add chores...

    Really useful app for my sons rooster can add chores and tasks

    {"display":"Hayley P","full_name":"Hayley P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Hayley P 4th March 2026
  • 5/5

    Overall fantastic app.

    Overall fantastic app. Feel confident my child is learning to understand money

    {"display":"Andy J","full_name":"Andy J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Andy J 4th March 2026
  • 5/5

    ease of use

    Easy and straightforward to use both online and over the phone when I've needed to contact anyone

    {"display":"David C","full_name":"David C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    David C 4th March 2026
  • 5/5

    My child loves her independence of the card and bein...

    My child loves her independence of the card and being able to use her own money.

    {"display":"Heid s","full_name":"Heid s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Heid s 4th March 2026
  • 5/5

    Precise banking

    The children’s cards give me details every time a payment is made, it allows me to follow their whereabouts as well as knowing it’s them... The children’s cards give me details every time a payment is made, it allows me to follow their whereabouts as well as knowing it’s them spending the cash due to what is being purchased and where. Read more Read less

    {"display":"Stacey C","full_name":"Stacey C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stacey C 4th March 2026
  • 5/5

    Family friendly

    Natwest rooster… what can I say … helping me teach my children how to use a bank and see how money grows

    {"display":"Rachel B","full_name":"Rachel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Rachel B 4th March 2026
  • 5/5

    It does not take them long to answer any query

    It does not take them long to answer any query

    {"display":"Karl r","full_name":"Karl r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Karl r 4th March 2026
  • 5/5

    Fantastic tool for my children to learn about managi...

    Fantastic tool for my children to learn about managing money in a safe environment

    {"display":"Helene ","full_name":"Helene ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Helene 4th March 2026

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