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NatWest reviews

NatWest Logo
Rated Excellent • 4.86/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,529 product reviews

Average score of 4.86/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended negatively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 23529 company reviews • Last reviewed within 7 days

Excellent for my daughter.

Rooster card • 8th April 2026

Excellent for my daughter. No monthly fee as I am a RBS customer and easy to top up. App is great for all details.

{"display":"Fin","full_name":"Fin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fin
Rated Excellent • 5/5
Read more product reviews

On line assistance.

Rooster card • 8th April 2026

Hard to converse on line, prefer having hands on help

{"display":"Claire C","full_name":"Claire C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great card with a great app

    Great card with a great app - and it's free with my RBS account.

    {"display":"Nicola M","full_name":"Nicola M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nicola M 8th April 2026
  • 5/5

    Very easy and covenient app.

    Very easy and covenient to use the app. It is easy to navigate and visuals are great

    {"display":"Keziah ","full_name":"Keziah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Keziah 8th April 2026
  • 5/5

    Great customer service at Sutton

    Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity.

    {"display":"Kavitha Rajput","full_name":"Kavitha Rajput","avatar":{"url":"\/assets\/uploads\/avatars\/users\/635020.png"}}'s avatar
  • 5/5

    Using NatWest Rooster is very convenient, it gives p...

    Using NatWest Rooster is very convenient, it gives parents an idea on how much their kids are spending. Parents can control how much they can add to the card.

    {"display":"S D","full_name":"S D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    S D 7th April 2026
  • 5/5

    Free to use with a NatWest current account which mak...

    Free to use with a NatWest current account which makes it excellent compared to other accounts for children. As I only put a few pounds... Free to use with a NatWest current account which makes it excellent compared to other accounts for children. As I only put a few pounds in my children’s accounts each month, having to pay any fee seems counterintuitive Read more Read less

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sarah B 7th April 2026
  • 4/5

    Good card which came with an offer for free due to h...

    Good card which came with an offer for free due to having RBS account.

    {"display":"Sushan R","full_name":"Sushan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sushan R 6th April 2026
  • 5/5

    I’ve had a really positive experience overall.

    I’ve had a really positive experience overall. The app is easy to use, the features are genuinely helpful for managing money, and it’s been great... I’ve had a really positive experience overall. The app is easy to use, the features are genuinely helpful for managing money, and it’s been great for teaching kids about saving and spending responsibly. Customer support has always been responsive when needed. Definitely one of the better financial tools for families. Read more Read less

    {"display":"Tim Lloyd","full_name":"Tim Lloyd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1429085.png"}}'s avatar
    Rooster card
    Tim Lloyd 6th April 2026
  • 5/5

    Rooster cards for kids is free for NatWest customers...

    Rooster cards for kids is free for NatWest customers which is a great way of managing pocket money and birthday money for kids

    {"display":"Pete","full_name":"Pete","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Pete 6th April 2026
  • 5/5

    It has been a very positive experience and my son ha...

    It has been a very positive experience and my son has loved getting his independence around money

    {"display":"Aine M","full_name":"Aine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Aine M 6th April 2026

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