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Santander Reviews

Ratings based on 1034 reviews Last review 2 days ago
4.06 / 5Great overall rating

Santander reviews can help you to find out what customers really think about this bank. Santander's goal is to "help people and businesses prosper." Do you agree? Smart Money People is the place for Santander bank reviews. Read and write reviews to...

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Santander reviews can help you to find out what customers really think about this bank. Santander's goal is to "help people and businesses prosper." Do you agree? Smart Money People is the place for Santander bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 493
4 306
3 115
2 47
1 73

Your Santander Reviews (1034)

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23rd May 2018

Still waiting

Mortgage application lodged via our mortgage advisor 9 days ago and still not heard a thing, myself and my husband have barely slept a wink with worry and our move it date is in 3...

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Mortgage application lodged via our mortgage advisor 9 days ago and still not heard a thing, myself and my husband have barely slept a wink with worry and our move it date is in 3 weeks!

If I'd know it would take this long to even get an acknowledgment I'd have went elsewhere

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14th May 2018

charging people money for running outta money!

I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems. ...

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I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems.

The transaction fees on unarranged overdrafts are extortionate plus I phoned up for hard copy of my statement to try and wrestle this mess into order and they kept me on hold listening to ghastly music for nearly half an hour!

They promised a call-back today between 12 and 4, which they didn't. When you phone them on your mobile they can charge £15 for the call on top of your normal billing so I have been reluctant to chase them given the mess I have already gotten in.

They broke a promise to this loyal customer of 12 years and not happy. thinking of taking up on that current account switch service as I have gone without the promised one to one support from Santander.

Red. Devils. Avoid them at all costs!

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14th May 2018

when One Star is an Insult

Based on recent experiences with the bank I've been with since I was 16, one star is even insulting. Kept on hold listening to music for 25 minutes then the red devils promised to call back between 12 and 4 today, which they never did so I have gone...

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Based on recent experiences with the bank I've been with since I was 16, one star is even insulting. Kept on hold listening to music for 25 minutes then the red devils promised to call back between 12 and 4 today, which they never did so I have gone without the customer support I was promised by their call centre, even though I am a loyal customer of 12 years. Very poor, very shoddy work, Santander. Don't open a current account with this bank!

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9th May 2018

Absolutely useless

Been trying to open an account for 11 weeks. Just been told by one of the staff that I should go somewhere else as it’s likely to take weeks m...

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Been trying to open an account for 11 weeks. Just been told by one of the staff that I should go somewhere else as it’s likely to take weeks more!!!
Impossible to get a response and I am know unable to receive my contractors pay as I have no bank account!

Absolutely hopeless and totally unprofessional.

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25th April 2018

Do not use if you are a start-up

I have been trying to open a new business bank account for 4 weeks. As we are just starting up we do not yet have any contracts and agreements in place - these will follow once we are able to put in orders. Note that you can't put in an order till...

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I have been trying to open a new business bank account for 4 weeks. As we are just starting up we do not yet have any contracts and agreements in place - these will follow once we are able to put in orders. Note that you can't put in an order till you have a bank account but they won't give you a bank account till you prove you have the orders - a classic Catch-22.
Santander have been exceptionally unhelpful even when I've managed to get through to a manager to discuss the issues - they are just box-tickers who have done nothing to help progress the application. I'm not asking for credit, overdraft or loan just a sort code and account number.

Their inflexibility over the documents required and their refusal to engage in a constructive conversation means that I have now gone to Nat West who have been fantastic - they have opened me an account within 5 days and they could not have been more helpful.

Do not waste your time and energy with Santander.

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23rd April 2018

Poor customer service

When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me ...

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When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me back.

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6th April 2018

Fantastic Provider

Santander have the best current account rates and an amazing cashback system for normal household bills. My account receives a generous income boost each month and now also includes cashback from shopping at specific...

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Santander have the best current account rates and an amazing cashback system for normal household bills. My account receives a generous income boost each month and now also includes cashback from shopping at specific retailers.
Their banking app is very user-friendly and straight forward to use, and the customer service/support is brilliant. 100% would recommend Santander to a friend.

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