Santander Reviews

Rubbish - Stay away!!

Don't waste your time - Stay...

Don't waste your time - Stay away!!

Absolutely RUBBISH service, I have been with the bank for few years but i only started using them as a primary bank recently and as long as you don't have to contact them it woks fine.

However, recenly I used their app and tried to make a payment to a friend in emergency and it confirmed that it went OK, but i only found out after two days from my friend that the payment wasn't received. This happened 2 times in a row so can't be an isolated one off incident.

Santanders customer service, fraud team all gave contradicting reasons why the transactions didnt go through.

I asked my other friends and they said the same thing that the bank is not at all reliable when you have to make emergency payments via their site or apps and their call centrea are not 24/7.

Don't trust the customer service they say something on the phone and something else comes by post when you raise a complain.

Their call centres are also not 24/7; as you would expect for someone who has a premium 123 current account where u pay a monyhly feee.

Don't waste your time - Stay away and bank with other reputable high street banks!!

Amit thakrarLevel 1

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Waste of time !

Santander customer, no mortgage on my home, with Experian rating of 999, £8k in saving and they declined my loan app, WTF!!!!! took out an AA car loan for £22.5k, process was painless, less info required and money in my account in 2 days

DaveLevel 1

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Lie ,poor communication, poor service

Shocking service . Applied for a loan . No credit issues . Said it will take 2 days however ended up taking 8 days and not one big of communication to notify me of the delay. Would never recommend and would suggest use another company

Angry_custLevel 1

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Beyond ridiculous

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from...

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from Santander, because 'it is not a legitimate proof of address'! Is this a f***ing joke!!?? Next day I went to Lloyds and opened a business bank account with no issues there. Customer service is just beyond terrible at Santander, I'm switching to Lloyds as soon as I can.

Vilius RemeikisLevel 1

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Absolute joke

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts...

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts referring you to out sourced company’s to try and build your buisness when they are failing on every single part of what you need from a high street bank to build for the future I’m absolutely fuming these lot are a joke you have been warned ade west mids

GBSLevel 1

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Good but can get costly

Was brilliant at first but they then put the charge up so we are now not earning as much, it seems like they are taking more from you and giving less back. But, every little helps I am still making some monthly profit plus they have cashback offers....

Was brilliant at first but they then put the charge up so we are now not earning as much, it seems like they are taking more from you and giving less back. But, every little helps I am still making some monthly profit plus they have cashback offers. Unfortunately it is not advertised unless you look for it on the app and am unsure if you would be able to use any of the offers without the app.

KMcDLevel 1

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1-2-3 works for me

The 123 account has been great for me. A monthly summary shows me that I'm making a profit by paying my bills through this account. It also has a great interest rate. I just wish the interest rate on a savings account was better than the current...

The 123 account has been great for me. A monthly summary shows me that I'm making a profit by paying my bills through this account. It also has a great interest rate. I just wish the interest rate on a savings account was better than the current account - I'm not that comfortable keeping all my money together but I feel I'm 'forced' by the interest rates available at Santander.

Carol CliffeLevel 1

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Current account with a bonus

I have been using the 123 account for 7 years now and my favourite part is when I earn the interest back on all the monthly bills I pay. Its a lovely bonus at the end of each month and comes in at just the right times.

AliceLevel 1

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Fabulous customer service

Lost my card, as most people will do every now and then - process of cancelling and reordering a card was smooth and simple

FrouLevel 1

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Value for money

All good, easy to navigate and money back

KevGLevel 1

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Great product

I have been with Santander for many years. Great friendly and helpful staff. Lots of nationwide branches. I make full use of the online banking facility...would be lost without it now!

Lucky LulinsLevel 1

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great bank

Fantastic bank I would recommend santander to anyone.

banoLevel 1

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Excellent

I have banked with Santander for many years and never had a problem. They have always been so helpful and informative. I wouldn’t even consider banking anywhere else

Veejjt Level 1

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Always very helpful.

Santander has always been very helpful and willing to help in whatever way they can. Their website etc is also very informative and straightforward.

RandomSquirrelLevel 1

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Good bank overall,

they could have brought the higer interest bak though!

Barbara IgrasLevel 1

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Very good customer service

Always helpful and give the best product for our needs

Anne SmithLevel 1

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quick and easy

good product and good interest making it a great current account

ryLevel 1

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Approachable, helpful high street banking

Simple processes with approachable and helpful staff when visiting the local branch. Rewards on account are fantastic

Samantha BruceLevel 1

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Amazing

Very good and very supportive for us

SuhailLevel 1

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Decent bank

A decent bank. While opening my account they had technical issues, but had good staff who quickly apologized and sorted it out. Mobile and online banking generally good - but app doesn't work on rooted Android phones.

AdamLevel 1

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