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Santander Reviews

Ratings based on 668 reviews Last review 19 hours ago
4.07 / 5Great overall rating

Santander reviews can help you to find out what customers really think about this bank. Santander's goal is to "help people and businesses prosper." Do you agree? Smart Money People is the place for Santander bank reviews. Read and write reviews to...

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Santander reviews can help you to find out what customers really think about this bank. Santander's goal is to "help people and businesses prosper." Do you agree? Smart Money People is the place for Santander bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 323
4 187
3 82
2 33
1 43

Your Santander Reviews (668)

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25th May 2017

Interest rates OK - customer service appalling

Not a bad bank for variety of accounts - watch that low interest and high charges don't make it...

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Not a bad bank for variety of accounts - watch that low interest and high charges don't make it uneconomical,
Don't expect to feel cared for or appreciated - you are most definitely not
Probably one of the worst (if not THE worst ) for customer service.
such a shame - could have been a brilliant bank

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17th May 2017

Making the poor poorer

I was struggling and missed a £16 direct debit Santander then charged me £25 putting me £20 overdrawn witch then because I have no overdraft was charging me £6 a day when I went in to a branch I was fobbed off to call them from their branch I was told ...

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I was struggling and missed a £16 direct debit Santander then charged me £25 putting me £20 overdrawn witch then because I have no overdraft was charging me £6 a day when I went in to a branch I was fobbed off to call them from their branch I was told it was my problem for not organising my finances. Great job Santander another customer lost

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12th May 2017

123 SANTANDER CREDIT CARD

The credit card is good and the facility is handy and great if you shop ta the places where they give you cash back! However the one thing that annoys me with Santander is you cannot see whats pending in you account so I often miss calculate what I...

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The credit card is good and the facility is handy and great if you shop ta the places where they give you cash back! However the one thing that annoys me with Santander is you cannot see whats pending in you account so I often miss calculate what I have left.

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10th May 2017

Neglect

We are just trying to open a new account in order to have a better service and I made a mistake to call Santander, I was treated with regardless just as a number "one more" it is quite frustrating to think that a bank as Santander actually treats...

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We are just trying to open a new account in order to have a better service and I made a mistake to call Santander, I was treated with regardless just as a number "one more" it is quite frustrating to think that a bank as Santander actually treats people/prospective new business with this negligence.

I honestly would never refer any business to open an account with Santander.

Regards,
Leo
Uptown Properties UK

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10th May 2017

Neglect

We are just trying to open a new account in order to have a better service and I made a mistake to call Santander, I was treated with regardless just as a number "one more" it is quite frustrating to think that a bank as Santander actually treats...

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We are just trying to open a new account in order to have a better service and I made a mistake to call Santander, I was treated with regardless just as a number "one more" it is quite frustrating to think that a bank as Santander actually treats people/prospective new business with this negligence.

I honestly would never refer any business to open an account with Santander.

Regards,
Leo
Uptown Properties UK

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7th May 2017

Still one of the best rates around

Even with the reduction in the interest rate offered, it's still one of the best available. This account is still good as you get cash back on various things including utilities - free money when you have to pay your bills every month anyway. The...

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Even with the reduction in the interest rate offered, it's still one of the best available. This account is still good as you get cash back on various things including utilities - free money when you have to pay your bills every month anyway. The monthly fee is always covered by cashback too.

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7th May 2017

Personal loan experience

We have had a loan from Santander for coming up to 4 1/2 years. The application process was simple, decision was quick and we felt at the time we had a good deal. We could probably get a better rate now, however the loan finishes soon so we haven't...

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We have had a loan from Santander for coming up to 4 1/2 years. The application process was simple, decision was quick and we felt at the time we had a good deal. We could probably get a better rate now, however the loan finishes soon so we haven't looked around to switch loans, repayment penalties would be highly too. We would get another loan from Santander and would recommend them too.

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7th May 2017

Ease for first time buyers

We ended up with Santander mortgages through a mortgage broker. It was our first property purchase and we had no idea what was out there or what half the financial jargon meant....

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We ended up with Santander mortgages through a mortgage broker. It was our first property purchase and we had no idea what was out there or what half the financial jargon meant.

Santander happened to be the cheapest. Our mortgage offer was accepted and they were great with communication. We had several questions in terms of repayment and fees. These were all explained to us thoroughly (in terms we could understand) and followed up in writing.

They also advised on a bank account we could use that would give us cashback on our mortgage payments and other bills. I found these extra bits of advice really helpful and seemed like they cared about the best products for their customer rather than just pushing the products.

We were on a fixed rate mortgage which was great for first time buyers as it gave us time to get established and understand our bills and an indicator of how much we had coming in and going out each month.

When it came to renewing our mortgage as the fixed term had run out, we did shop around, but Santander continued to be the best for monthly payments (and we fixed for 5 years). They again followed up all conversations with confirmation in writing in terms that can be understood by those without a financial degree and I find that in-store the staff are really knowledgeable.

I like the fact that they allow an overpayment of about 30% I think before you incur any fees. I think it encourages overpayments on your mortgage. We did have to pay slightly more each month for having a fixed deal for 5 years (this went up from 1 yr, 3 yr and 5yr) but this was minimal for us and gave us peace of mind.

I wouldn't hesitate to get more of their products and renew my mortgage with them. I highly recommend them to friends and family who are looking for mortgages as well.

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3rd May 2017

Change Is As Good As A Rest

Wish they hadn't changed the T&Cs on this account and upped the monthly fee for the honour of using your own account. If it wasn't for having our mortgage with them, whereby it makes it worth our while to bank the credits that go with this...

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Wish they hadn't changed the T&Cs on this account and upped the monthly fee for the honour of using your own account. If it wasn't for having our mortgage with them, whereby it makes it worth our while to bank the credits that go with this arrangement, I think I 'd have started to look around for another deal. Banks have had enough bad press over the years, there's got to be profit in there for them still, without infuriating their customers - AGAIN!

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