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Santander reviews

Santander Logo
Rated Good • 3.77/5

Santander reviews

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Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,538 product reviews

Average score of 3.77/5
5 star
49%
4 star
24%
3 star
8%
2 star
4%
1 star
15%
Reviews for Santander have trended positively over the past 90 days

Santander’s app and online banking are often praised for being easy to use and reliable, making day-to-day banking straightforward. Many appreciate the cashback rewards on bills and the decent interest rates on savings accounts, which help make the monthly fees worthwhile. Friendly and helpful branch staff also get a mention, though fewer branches remain. On the downside, customers frequently complain about poor customer service, especially long waits on phone lines and unhelpful or rude staff. Account blocks and freezes without clear explanation cause major frustration, as do slow or problematic mortgage and insurance processes. Several warn about issues with investment products losing value and poor claims handling with home insurance.

Positive themes

  • Santander’s app and online banking are easy to use and reliable for everyday banking.
  • Cashback on bills and decent interest rates make Santander’s current accounts worthwhile.
  • Branch staff are friendly and helpful when you need face-to-face support.

Negative themes

  • Customer service is often slow or unhelpful with long waits and poor communication.
  • Accounts get blocked or frozen without clear reasons causing major inconvenience.
  • Mortgage and insurance processes are slow and frustrating with poor claims handling.
Summarised by AI
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About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2538 company reviews • Last reviewed within 7 days

Excellent service

Everyday Current Account • 25th January 2026

I've been with Santander for 10 years and have always been really pleased with the products and service. I do telephone banking and the customer... I've been with Santander for 10 years and have always been really pleased with the products and service. I do telephone banking and the customer service staff are very helpful and friendly. Read more Read less

{"display":"Stella","full_name":"Stella","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Positive experience

Junior ISA • 25th January 2026

Positive experience opening JUNIOR ISA for child. Good advice and support given

{"display":"M Roos","full_name":"M Roos","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1332139.png"}}'s avatar
Rated Good • 4/5
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  • 2/5

    Loved the 123 account why did it go?

    Had a 123 account loved it, then Santander changed it to basic, whilst trying to get me to upgrade to a edge account which would... Had a 123 account loved it, then Santander changed it to basic, whilst trying to get me to upgrade to a edge account which would cost me money most months. Surely a bank should try to make you money, not cost you it. Read more Read less

    {"display":"Karen","full_name":"Karen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Helpful staff

    Staff are always helpful but not enough tellers in the one remaining branch in our town, online banking is good

    {"display":"Alan Mates","full_name":"Alan Mates","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    No issues, just good quality service

    No issues, just good quality service

    {"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 2/5

    Poor customer service

    Only open 3 days per week only 1 member of staff working behind counter

    {"display":"Kev","full_name":"Kev","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Kev 23rd January 2026
  • 5/5

    Solid customer service.

    Solid customer service. BUT Website needs radical upgrade. e.g When a new reference is entered for an existing payee, the continuity is lost and the... Solid customer service. BUT Website needs radical upgrade. e.g When a new reference is entered for an existing payee, the continuity is lost and the former reference cannot be found! Each individual reference should be able to be retrieved, not eliminated by any which follows for the same payee. Read more Read less

    {"display":"Clare Thorn","full_name":"Clare Thorn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Santander in France

    As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and... As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and their online service is second to none. Read more Read less

    {"display":"Terence DENNETT","full_name":"Terence DENNETT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Years of happy banking

    Been with Santander for years, very few complaints or problems

    {"display":"Victor Guest","full_name":"Victor Guest","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    It's an excellent bank to deal with

    It's an excellent bank to deal with

    {"display":"Daniel kelly","full_name":"Daniel kelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A BREATH OF BANKING FRESH AIR

    Joined Santander about 16 years ago and have never failed to be impressed. No excuses, no fudging, no hard sell - just a friendly and... Joined Santander about 16 years ago and have never failed to be impressed. No excuses, no fudging, no hard sell - just a friendly and efficient banking service. I have had other accounts elsewhere but none as good as this Read more Read less

    {"display":"BRB","full_name":"BRB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic current account
    BRB 23rd January 2026

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