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Santander reviews

Santander Logo
Rated Good • 3.83/5

Santander reviews

Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,622 product reviews

Average score of 3.83/5
5 star
49%
4 star
24%
3 star
8%
2 star
4%
1 star
15%
Reviews for Santander have trended negatively over the past 90 days

Santander’s app and online banking are often praised for being easy to use and reliable, making day-to-day banking straightforward. Many appreciate the cashback rewards on bills and the decent interest rates on savings accounts, which help make the monthly fees worthwhile. Friendly and helpful branch staff also get a mention, though fewer branches remain. On the downside, customers frequently complain about poor customer service, especially long waits on phone lines and unhelpful or rude staff. Account blocks and freezes without clear explanation cause major frustration, as do slow or problematic mortgage and insurance processes. Several warn about issues with investment products losing value and poor claims handling with home insurance.

Positive themes

  • Santander’s app and online banking are easy to use and reliable for everyday banking.
  • Cashback on bills and decent interest rates make Santander’s current accounts worthwhile.
  • Branch staff are friendly and helpful when you need face-to-face support.

Negative themes

  • Customer service is often slow or unhelpful with long waits and poor communication.
  • Accounts get blocked or frozen without clear reasons causing major inconvenience.
  • Mortgage and insurance processes are slow and frustrating with poor claims handling.
Summarised by AI
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About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2622 company reviews • Last reviewed within 7 days

Very reliable app, good comms, good deals.

Cash ISA • 21st April 2026

Very reliable app, good comms, good deals.

{"display":"Iwona S","full_name":"Iwona S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/622337.png"}}'s avatar
Rated Excellent • 5/5
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I have been with Santander since 2001 and never had...

Choice Current Account • 21st April 2026

I have been with Santander since 2001 and never had any issues.

{"display":"RaviP","full_name":"RaviP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Quick and easy to use with good rates

    Quick and easy to use with good rates

    {"display":"Charles D","full_name":"Charles D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Charles D 20th April 2026
  • 5/5

    Does everything needed seamlessly and intuitively.

    Have held this joint account for several years with no issues at all. Everything has run smoothly, so no need to involve Customer Support. The... Have held this joint account for several years with no issues at all. Everything has run smoothly, so no need to involve Customer Support. The app works well and the features we need to use regularly all all easy to set up, manage and utilise. The biggest compliment I can pay is that we take it for granted because it just works; nothing has ever caused us headaches or to wish things were different. We trust them with our money. Read more Read less

    {"display":"Peebles","full_name":"Peebles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to set up, no issues or problems.

    Easy to set up, no issues or problems. Statements sent and received always on time and easy to understand. Customer service has always been good to contact

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    Andrew C 19th April 2026
  • 4/5

    Long term Santander Account

    I have had Santander accounts for over 10 years now and always found them to be of good service. The only downside I have encountered... I have had Santander accounts for over 10 years now and always found them to be of good service. The only downside I have encountered is the telephone service, it can be difficult to contact at times. Otherwise I would definitely recommend Read more Read less

    {"display":"Margaret Davies","full_name":"Margaret Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Santander good choice for mortgages

    Santander made completing the mortgage application very easy. Affordable and quick to complete.Good customer service and reliable information. Online services were easy to use and... Santander made completing the mortgage application very easy. Affordable and quick to complete.Good customer service and reliable information. Online services were easy to use and remortgaging was very easy and quick using online services. Read more Read less

    {"display":"Donna M","full_name":"Donna M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    Donna M 17th April 2026
  • 5/5

    Since i opened an account with Santander, they have...

    Since i opened an account with Santander, they have been excellent to deal with. Even recently, when various personal issues have occurred, they have been... Since i opened an account with Santander, they have been excellent to deal with. Even recently, when various personal issues have occurred, they have been very supportive and helpful to help me reclaim an even keel and recover my financial stability. Read more Read less

    {"display":"Andrew Markwell ","full_name":"Andrew Markwell ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    All the team at Santander Tunbridge Wells are amazing

    All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always... All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful, listened well, and gave us the best service. Read more Read less

    {"display":"Cora A","full_name":"Cora A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have been with Santander for over 15 years.

    I have been with Santander for over 15 years. Never had an issue once with them. When the branches were open near me - you... I have been with Santander for over 15 years. Never had an issue once with them. When the branches were open near me - you always got a lovely welcome by the staff, always helpful,polite and professional, nothing is too much trouble Read more Read less

    {"display":"Kamala R","full_name":"Kamala R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Local branches are shutting.

    Have found local branches are shutting. Am aware I mostly do my banking on-line, yet have to now go to Glasgow if I need to speak to a branch member.

    {"display":"Faith O","full_name":"Faith O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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