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Halifax reviews

Halifax Logo
Rated Good • 4.08/5

Halifax reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,446 product reviews

Average score of 4.08/5
5 star
58%
4 star
21%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Halifax scores well for its easy-to-use app, helpful staff, and competitive mortgage rates, making banking straightforward for many. However, frustrations with poor customer service, especially around claims and credit card issues, plus low interest rates and branch closures, leave some feeling let down.

Positive themes

  • Halifax Fixed Rate Mortgage offers great rates and helpful, friendly service.
  • The Halifax app is easy to use and makes managing Current accounts simple.
  • Halifax Current account staff are friendly and helpful in branches and calls.

Negative themes

  • Halifax Clarity credit card abroad causes frequent blocks and poor support.
  • Customer service is often slow or unhelpful when dealing with claims or issues.
  • Halifax’s low interest rates on savings and current accounts disappoint many.
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2446 company reviews • Last reviewed within 7 days

Supportive and helpful

Current account • 17th June 2026

Supportive and quick to respond help through the app who can typically answer any of your questions, they offer great finance deals that support you... Supportive and quick to respond help through the app who can typically answer any of your questions, they offer great finance deals that support you instead dof trapping you into high interest situations Read more Read less

{"display":"Thomas Shearman","full_name":"Thomas Shearman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1434396.png"}}'s avatar
Rated Good • 4.00/5
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Terrible customer serviice.

Clarity credit card • 15th June 2026

Terrible customer serviice. Nearly 4 hours to resolve making a transaction. You are directed to their virtual agent in app BUT its useless - i... Terrible customer serviice. Nearly 4 hours to resolve making a transaction. You are directed to their virtual agent in app BUT its useless - i wasted 2 hours there. Then I called number and they answered in 10 mins and said no hold on my card and asked me to try make payment with them in line. It failed so they said problem with company im trying to pay website. I called them, a multi national and no issues and payment receipts working fine! So called line again and go through in 25 mins. Who told you there is no block? Well you coleague told me. Well there is a block. 40 minutes later - I am told block removed. So after 20 mins I try again and guess what...payment failed. So I call again and they say oh there is something else on card. Now on for a further 35 mins and still on hold! What a mess this customer service is - so frustrating and so far 4 hours of my day wasted just trying to make a transaction on the card! God help you if you need support from these clowns!! Read more Read less

{"display":"Darryl A","full_name":"Darryl A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 5.00/5

    Used this card a lot when abroad, no transaction fee...

    Used this card a lot when abroad, no transaction fees and excellent exchange rates

    {"display":"Francis N","full_name":"Francis N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    I started banking with them at 17 years old and I am...

    I started banking with them at 17 years old and I am still banking with them at 70 years old!

    {"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    It's okay. But not amazing nor not terrible

    Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks... Halifax, for me is a bit of a hit and miss. Sometimes it's good and sometimes it's not. The customer service side also severely lacks and most of the time it seems like they just want to end the conversation you're having with them Read more Read less

    {"display":"morgan k","full_name":"morgan k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Halifax Bank

    Been using since 1983. Good bank, good service.

    {"display":"Linda H","full_name":"Linda H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Credit Card refund issues

    I made a booking which I cancelled and wait for the refund which I was due. Because the booking was made on a card which... I made a booking which I cancelled and wait for the refund which I was due. Because the booking was made on a card which had been superseded by a new one, despite being told it should be fine, I couldn’t get the refund. 24/7 customer service just don’t pay attention and don’t get what I’m asking and getting through on the phone is so hard. There is no call back option. It’s a stressful experience throughout. Read more Read less

    {"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service

    Easy to use app, always ensuring you are informed of every little change so definitely trustworthy, local branches also really helpful. Have spoken over the... Easy to use app, always ensuring you are informed of every little change so definitely trustworthy, local branches also really helpful. Have spoken over the phone numerous times and issues been resolved asap Read more Read less

    {"display":"aisha aj","full_name":"aisha aj","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1630128.png"}}'s avatar
  • 5.00/5

    Reward current account is a great!

    Reward current account is a great account which includes cash rewards

    {"display":"Elin A","full_name":"Elin A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    The selection of cash back extras is great!

    The selection of cash back extras is great! I see a wider variety now. I am excited to utilise the travel rewards soon

    {"display":"Kari G","full_name":"Kari G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    We were being messed about by another Mortgage Provi...

    We were being messed about by another Mortgage Provider who couldn’t give us a definitive answer on whether they could lend to us. Halifax were... We were being messed about by another Mortgage Provider who couldn’t give us a definitive answer on whether they could lend to us. Halifax were quick and concise and gave us an answer and we were complete within 7 days Read more Read less

    {"display":"Ceri C","full_name":"Ceri C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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