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Halifax Reviews

Ratings based on 742 reviews Last review 4 hours ago
4.24 / 5Great overall rating

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent...

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Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent financial services review site. Read and write Halifax bank reviews, and together we can help to increase trust and transparency in financial services.

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Your Halifax Reviews (742)

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10th August 2015

The most sensible travel money method

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad,...

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I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad, and pay it off in full each month. Using this saves me loads of money which would have been spent on fees, commissions etc when using my debit card, or bureaux de change.

I've had very little reason to contact customer services, but on the one occasion i did, they were helpful and quick to sort things out. I'd recommend this for anyone who spends even a little time oversea, for business or pleasure.

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21st August 2017

Really happy

Really happy with Halifax. Switched from FD. The app is great, lets you do pretty much every thing you need to do Day to day. The extra benefits such as the 3 pound reward and the cashback extras are great, and add extra value to the account! Customer...

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Really happy with Halifax. Switched from FD. The app is great, lets you do pretty much every thing you need to do Day to day. The extra benefits such as the 3 pound reward and the cashback extras are great, and add extra value to the account! Customer service is good from what I have experienced. Would definitely recommend as they have a wide range of products too. Opening an account and switching was incredibly quick and hassle free.

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17th August 2017

Friendly & Helpful

The customer service is fantastic. Whenever I have a query or need some help, the people on the other end of the phone are delightful. Not sure how Halifax compare to other banks for interest rates etc, but I'm not even contemplating changing banks...

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The customer service is fantastic. Whenever I have a query or need some help, the people on the other end of the phone are delightful. Not sure how Halifax compare to other banks for interest rates etc, but I'm not even contemplating changing banks anytime soon.

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30th July 2017

Appalling

After almost 4 years with Halifax they decided there was a problem with the way the account was set up and made it impossible to set up new payees. After 5 phonecalls, literally hours on hold, repeated promises of callbacks that never came, and half a...

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After almost 4 years with Halifax they decided there was a problem with the way the account was set up and made it impossible to set up new payees. After 5 phonecalls, literally hours on hold, repeated promises of callbacks that never came, and half a tree worth of pointless letters, they achieved precisely nothing, so i closed the account and set up with a bank that knows what they're doing.
Halifax also have the longest waiting times of any organisation i've dealt with (possibly equal with HMRC), and their so-called 'complaint managers' sound like the work experience kids - they know nothing and are terrified of speaking to customers.
They deserve to go out of business.

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23rd July 2017

Dishonest cashiers

Dishonest...

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Dishonest thieves.

I deposited £2000 into this bank having sold my motorbike. No sooner did I leave the branch the cashier withdrew the money with a "correction" and put in £200. When challenged about a month or so later having checked online I realised the error and checked with the bank as my login details didn't work. They totally refused claiming the cashier was adamant that I only deposited £200. He made the mistake with the "0" on the end. Tried to call me but I didn't answer apparently. Ombudsman checked, no CCTV and accounts audit balance was correct so I am wrong apparently. Avoid, thieves...

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23rd July 2017

Service A*

I have been banking with Halifax for 15 years with excellent customer service always received, so I thought I would have a look at the other products they offered and came across car insurance. Not only was the deal competitive but has been nothing...

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I have been banking with Halifax for 15 years with excellent customer service always received, so I thought I would have a look at the other products they offered and came across car insurance. Not only was the deal competitive but has been nothing but plain sailing from the start, in fact I didn't even use comparison sites this year as I usually do and just auto renewed for the first time ever!

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