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Halifax reviews

Halifax Logo
Rated Good • 4.09/5

Halifax reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,472 product reviews

Average score of 4.09/5
5 star
57%
4 star
21%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended negatively over the past 90 days

Halifax scores well for its easy-to-use app, helpful staff, and competitive mortgage rates, making banking straightforward for many. However, frustrations with poor customer service, especially around claims and credit card issues, plus low interest rates and branch closures, leave some feeling let down.

Positive themes

  • Halifax Fixed Rate Mortgage offers great rates and helpful, friendly service. (13 mentions)
  • The Halifax app is easy to use and makes managing Current accounts simple. (9 mentions)
  • Halifax Current account staff are friendly and helpful in branches and calls. (7 mentions)

Negative themes

  • Halifax Clarity credit card abroad causes frequent blocks and poor support. (6 mentions)
  • Customer service is often slow or unhelpful when dealing with claims or issues. (6 mentions)
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2472 company reviews • Last reviewed within 7 days

Children's savings managed by parent

Everyday Saver • 13th October 2026

Children's savings are managed online, the app is a bit clunky and can be frustrating to use if you have to use it regularly. The... Children's savings are managed online, the app is a bit clunky and can be frustrating to use if you have to use it regularly. The transfer to Lloyds has been simple and straightforward so far , no problems as yet. Savings rates need to improve. Read more Read less

{"display":"Sarah","full_name":"Sarah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Good value year after year

Home insurance • 13th October 2026

I've been with them for quite a few years now and that's probably the best recommendation I can give. Every year I check what's out... I've been with them for quite a few years now and that's probably the best recommendation I can give. Every year I check what's out there when my renewal comes up, but they always seem to offer good value so I've stayed with them. The cover meets my needs, everything is straightforward, and I've never had any problems. Read more Read less

{"display":"Annie","full_name":"Annie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Highly recommend for payments abroad

    So easy to use, balance available through app, easy payment through app, from baking app or line. Able to have more than one card

    {"display":"Lindarf","full_name":"Lindarf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Clarity credit card
    Lindarf 13th October 2026
  • 5.00/5

    I’ve as house insurance with Halifax for a number of...

    I’ve as house insurance with Halifax for a number of years. I’ve seen how the service has progressed and become digitised (online) during this time... I’ve as house insurance with Halifax for a number of years. I’ve seen how the service has progressed and become digitised (online) during this time and how suer and environmentally friendly this is. Having my insurance linked to my bank accounts online banking system means my documents are always easy to find and access! Plus I feel I have greater control over choosing my level of cover as the customer can personalise their policy with ease. Meaning you’re not overpaying for services that you do not need. Read more Read less

    {"display":"Lisa B","full_name":"Lisa B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Lisa B 13th October 2026
  • 4.00/5

    50 years with the Halifax so not likely to go anywhe...

    50 years with the Halifax so not likely to go anywhere else now

    {"display":"SUSAN LESCHEN ","full_name":"SUSAN LESCHEN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They have always been very good when I phone them to...

    They have always been very good when I phone them to add things to insurance like bikes or musical instruments. Answer phone farly promptly.

    {"display":"Barry G","full_name":"Barry G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Barry G 13th October 2026
  • 5.00/5

    Customer service, offers and ultimate reward

    I really like my current account, the benefits and the offers I activate. They have recently merged with lloyds and I had to start using... I really like my current account, the benefits and the offers I activate. They have recently merged with lloyds and I had to start using a new app to manage my money. I was worried but the whole transition was seamless. Anytime I've needed to talk to a person I'm able to and I need that and want that. Thank you Halifax for remaining on brand for so many years. Read more Read less

    {"display":"Nicola Furniss","full_name":"Nicola Furniss","avatar":{"url":"\/assets\/uploads\/avatars\/users\/634095.png"}}'s avatar
  • 5.00/5

    Best card to use abroad

    Easy to use no conversion fees. The best card to use when going abroad

    {"display":"Pauline Armstrong","full_name":"Pauline Armstrong","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Banked with them for years and never had a problem a...

    Banked with them for years and never had a problem always been on the ball with everything, especially when I had fraud activity on my... Banked with them for years and never had a problem always been on the ball with everything, especially when I had fraud activity on my account from a lost card they dealt with it all very thoroughly and they were very helpful and supportive Read more Read less

    {"display":"Ashley g","full_name":"Ashley g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ashley g 12th October 2026
  • 5.00/5

    SAMMILIA'S PERCEPTION

    VERY SATISFIED WITH THEIR SERVICE

    {"display":"SAMMILIA","full_name":"SAMMILIA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    SAMMILIA 12th October 2026
  • 1.00/5

    poor exchange rates and now part of Lloyds

    poor exchange rates and now part of Lloyds

    {"display":"rodger h","full_name":"rodger h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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