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Halifax reviews

Halifax Logo
Rated Good • 4.01/5

Halifax reviews

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Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,368 product reviews

Average score of 4.01/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended positively over the past 90 days

Halifax scores highly for its easy-to-use app, helpful staff, and solid mortgage service, making banking straightforward and reliable. However, many find their interest rates poor and have faced frustrating issues with insurance claims and credit card blocks abroad. Customer service shines in branches but can be patchy on calls and online for complex problems.

Positive themes

  • Halifax app is easy to use and makes banking simple and convenient.
  • Mortgage service is excellent with helpful advisors and competitive rates.
  • Customer service is friendly and supportive especially in branches.

Negative themes

  • Interest rates on savings and ISAs are very low and disappointing.
  • Credit card blocks abroad cause major hassle and poor support.
  • Insurance claims are slow or denied with poor communication and service.
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2368 company reviews • Last reviewed within 7 days

Great benefits

Current account • 26th January 2026

Halifax offer fantastic benefits with my account. The app is so easy and I’ve never had any issues

{"display":"lauraprince@btinternet.com","full_name":"lauraprince@btinternet.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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Customer service prompt and professional

Everyday spending credit cards • 25th January 2026

Customer service prompt and professional

{"display":"fay fitch","full_name":"fay fitch","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent app

    By far the best app of any bank / savings institution I’ve dealt with. Easy to use and logical.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    John 25th January 2026
  • 5/5

    Really straightforward application process

    Really straightforward application process

    {"display":"M bowes","full_name":"M bowes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    M bowes 25th January 2026
  • 4/5

    Easy to use loads of options including abroad no com...

    Easy to use loads of options including abroad no commission

    {"display":"Sladey","full_name":"Sladey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sladey 24th January 2026
  • 5/5

    Iinternet Banking

    Internet banking very quick and easy to use. Good current account with no fees.

    {"display":"Eve Watts","full_name":"Eve Watts","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747029.png"}}'s avatar
    Current account
    Eve Watts 24th January 2026
  • 4/5

    Recently saved from a 'scam' by the Halifax fraud de...

    Recently saved from a 'scam' by the Halifax fraud department. Excellent service there.

    {"display":"Ian Bentley","full_name":"Ian Bentley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ian Bentley 24th January 2026
  • 3/5

    Very expensive borrowing whether it’s overdraft or c...

    Very expensive borrowing whether it’s overdraft or credit card. Avoid

    {"display":"Ruslan Subin","full_name":"Ruslan Subin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A friendly welcome

    A friendly welcome and helpful advice

    {"display":"Robert Moffitt","full_name":"Robert Moffitt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Its a brilliant card for spending overseas.

    Its a brilliant card for spending overseas, no extra charges. You can see the cost immediately via the App. Easy to make payments to from... Its a brilliant card for spending overseas, no extra charges. You can see the cost immediately via the App. Easy to make payments to from my regular bank. Overall very happy with the Card and Halifax. Read more Read less

    {"display":"Dave Dodd ","full_name":"Dave Dodd ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good solid value for over 65 years.

    I have been with the Halifax for 65 years, first when they were a building society, then as a Bank. The staff are always patient,... I have been with the Halifax for 65 years, first when they were a building society, then as a Bank. The staff are always patient, polite and friendly - always have been, never changed. Read more Read less

    {"display":"sheena marsden","full_name":"sheena marsden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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