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Halifax reviews

Halifax Logo
Rated Good 4.03/5

Halifax reviews

Verified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,405 product reviews

Average score of 4.03/5
5 star
57%
4 star
22%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended positively over the past 90 days

Halifax scores highly for its easy-to-use app, helpful staff, and solid mortgage service, making banking straightforward and reliable. However, many find their interest rates poor and have faced frustrating issues with insurance claims and credit card blocks abroad. Customer service shines in branches but can be patchy on calls and online for complex problems.

Positive themes

  • Halifax app is easy to use and makes banking simple and convenient.
  • Mortgage service is excellent with helpful advisors and competitive rates.
  • Customer service is friendly and supportive especially in branches.

Negative themes

  • Interest rates on savings and ISAs are very low and disappointing.
  • Credit card blocks abroad cause major hassle and poor support.
  • Insurance claims are slow or denied with poor communication and service.
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2405 company reviews Last reviewed within 7 days

Had this account for years, fantastic benefits inclu...

Ultimate Reward Current Account 7th April 2026

Had this account for years, fantastic benefits included.

Rated Excellent 5/5
Read more product reviews

I've been very happy with my Halifax reward current...

Current account 6th April 2026

I've been very happy with my Halifax reward current account over the past few years. The website is simple to navigate making online banking very... I've been very happy with my Halifax reward current account over the past few years. The website is simple to navigate making online banking very easy. Halifax keeps me fully informed regularly and I would not hesitate recommending Halifax to family and friends. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Halifax for dealing with fraudster, recovering my money

    am nominating Halifax for its process of assessing and securing a scam where by i was fooled in thinking i dealing a legitimate saving account... am nominating Halifax for its process of assessing and securing a scam where by i was fooled in thinking i dealing a legitimate saving account from well known company - in parting with £30K that Halifax fraud team manage to recover and return to me . Read more Read less

  • 1/5

    I entrusted them with a significant amount of money,...

    I entrusted them with a significant amount of money, but when I attempted to withdraw my funds, issues began to arise. My withdrawal requests were... I entrusted them with a significant amount of money, but when I attempted to withdraw my funds, issues began to arise. My withdrawal requests were repeatedly delayed, and eventually, all communication from their side stopped. It became obvious that I had been scammed. While searching for a way to recover my money, I came across a recovery service called Roberts Lee via Staunch View ORg ( Roberts Lee 618 Gmail com, which specializes in assisting fraud victims. Although I was initially skeptical, I decided to reach out due to my situation. From the start, their team was responsive, professional, and clearly knowledgeable about handling cases like mine. They took full control of the process, dealt with Imperial-Finance on my behalf, and worked diligently to resolve the matter. Read more Read less

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    Cash ISA
    Miller St 30th March 2026
  • 5/5

    Halifax Band Review

    I’ve been with Halifax for nearly 30 years and I’ve always had good customer service.

  • 5/5

    I have been using Halifax since it became a Public c...

    I have been using Halifax since it became a Public company and have found their service excellent throughout both on & offline, Their website is very customer friendly

  • 5/5

    I find them a great company and very helpful, never...

    I find them a great company and very helpful, never had any issues

  • 5/5

    Halifax - would highly recommend

    App so easy to use regular emails which keep me up to date and would recommend them. They are easy to contact via the app... App so easy to use regular emails which keep me up to date and would recommend them. They are easy to contact via the app almost immediate and have always been able to answer my questions Read more Read less

  • 5/5

    Easy to deal with, they respond to calls and emails...

    Easy to deal with, they respond to calls and emails promptly and give value for money products. They still have High Street branches.

  • 4/5

    Branch access can be tricky

    Good customer service but the local branch’s opening hours are quite limited.

  • 5/5

    Great bank easy to use app and fee free fees when tr...

    Great bank easy to use app and fee free fees when travelling abroad

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