Halifax Reviews

  Ratings based on 1,633 reviews       Last review 4 hours ago    

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent...

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Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent financial services review site. Read and write Halifax bank reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Great

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Halifax Review Insight

What are people saying in their reviews?

Speed

53% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Clarity Credit Card

The most sensible travel money method

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad,... Read more

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad, and pay it off in full each month. Using this saves me loads of money which would have been spent on fees, commissions etc when using my debit card, or bureaux de change.

I've had very little reason to contact customer services, but on the one occasion i did, they were helpful and quick to sort things out. I'd recommend this for anyone who spends even a little time oversea, for business or pleasure.

Reviewed on 10th August 2015
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AndrewD
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Editors Choice

Fixed Rate Mortgage

Terrible people

Banked with them 20 years and wouldn’t help me one little bit. Offered me an AIP for 161k then when we went to branch offered me 112k! Zero debts and good background. Horrid people and terrible bank. Closing all my accounts with them ASAP. Avoid them :(

Reviewed on 21st October 2021
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Jimmy Mole
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Ultimate Reward Current Account

travel insurance

regarding travel insurance help and support waited 1 hour on the phone still no answer

Reviewed on 19th October 2021
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Pradip Chohan
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Reward Current Account

Halifax closed my account

Halifax closed my account without any warnings I was stuck without money or a way to get home my account was closed over trivial reasons I had my account opened since 2009.THEY DO NOT INFORM YOU WHEN THEY WILL CLOSE YOUR ACCOUNT THEY GAGE NO REFARD... Read more

Halifax closed my account without any warnings I was stuck without money or a way to get home my account was closed over trivial reasons I had my account opened since 2009.THEY DO NOT INFORM YOU WHEN THEY WILL CLOSE YOUR ACCOUNT THEY GAGE NO REFARD FOR ANYONES SITUATION

Reviewed on 13th October 2021
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Jennifer Iranian
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Current Account

Great

Great service great deals Would definitely recommend

Reviewed on 8th October 2021
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kerrykilbride81@icloud.com
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Home Insurance

Scam artists

Don't bother insuring with these. Bedroom ceiling came down after torrential rain and gusts shifted a roof tile. Won't pay out they said no record of heavy rain or wind. Has to be over 55mph wind and 55mm rain in a short period. They trick way out of... Read more

Don't bother insuring with these. Bedroom ceiling came down after torrential rain and gusts shifted a roof tile. Won't pay out they said no record of heavy rain or wind. Has to be over 55mph wind and 55mm rain in a short period. They trick way out of any pay out, fraudulent company. Look at truspilot reviews and go elsewhere. Sneaky dirty scammers

Reviewed on 7th October 2021
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Steve
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Current Account

Product

Good benefits with this account

Reviewed on 16th September 2021
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Noreen
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Current Account

Ease of payments

Usefull bank accounts and cards and very gud fruad detection

Reviewed on 15th September 2021
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mark anderson
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Current Account

Easy going

Do not charge if accidentally go overdrawn

Reviewed on 15th September 2021
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Emma Pongetti
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Personal Loan

Excellent Bank

I love having everything in 1 app.

Reviewed on 15th September 2021
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Gary Dyer
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Tracker Rate Mortgage

Ok

Just ok could be better………. Needs improvement

Reviewed on 9th September 2021
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Chris wba holland
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Car Insurance

Never again

I recommend you look elsewhere. A driver drove into the back of my car on the M11. The driver admitted liability which I recorded. The two lorries that who witnessed the incident gave me their contact nos. to pass to my insurance company, which I did... Read more

I recommend you look elsewhere. A driver drove into the back of my car on the M11. The driver admitted liability which I recorded. The two lorries that who witnessed the incident gave me their contact nos. to pass to my insurance company, which I did that same day.  To cut a long story short Halifax said the driver said I was driving without due care and that the lorry drivers said the same. I called both drivers while I had Halifax listening in on my mobile, and guess what the drivers said they never received a call from Halifax! Well that was sorted or so I thought. I was in the middle of my contact and when it came time for renewal I was quoted £2000! Why for a car accident that wasn't my fault and a lazy employee at Halifax insurance who didn't update on the database.

Reviewed on 27th August 2021
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V E
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Car Insurance

Scandal

Two months ago my girlfriend was on the roundabout and suddenly white Audi A1 hit her on the left side.She had a priority, when she was on roundabout.Many times I informed Halifax and asked when they want take my car for repair.Still my car is broken ... Read more

Two months ago my girlfriend was on the roundabout and suddenly white Audi A1 hit her on the left side.She had a priority, when she was on roundabout.Many times I informed Halifax and asked when they want take my car for repair.Still my car is broken after two months,and nobody form Halifax car insurance took care of it.
Scandal, scandal, scandal

Reviewed on 21st August 2021
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Krystyna
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Current Account

Simple efficient basic

Easy access on app and call centre

Reviewed on 17th August 2021
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cc baby Young
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Car Insurance

Very Impressed

Contacted Halifax the morning after I had had an accident and wrote off my car. Very helpful and understanding. I was passed over to the underwriters, Ageas, and after a few hiccups (namely the permission for my husband to deal with the claim). After... Read more

Contacted Halifax the morning after I had had an accident and wrote off my car. Very helpful and understanding. I was passed over to the underwriters, Ageas, and after a few hiccups (namely the permission for my husband to deal with the claim). After discussion and sending photos over of the car a settlement was agreed and the money was in my bank the following day (72 hours after my accident)

Reviewed on 12th August 2021
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J Gillett
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Help to Buy ISA

Helping people getting on the property ladder

Great way to save up for a deposit

Reviewed on 12th August 2021
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Hayley fisher
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Ultimate Reward Current Account

Convenient App

I have been a customer since the mid 80s. Although in recent years I have mainly managed my accounts through the App which I find very good and easy enough to navigate. When I have had to visit a branch, I found it a bright environment friendly staff.... Read more

I have been a customer since the mid 80s. Although in recent years I have mainly managed my accounts through the App which I find very good and easy enough to navigate. When I have had to visit a branch, I found it a bright environment friendly staff. However some years ago I applied for a personal loan and I was turned down because I had not been in my new address for more than 6 months, although I had the account with them for 14 years at the address I moved from! I found that the
' Personal' loan was not that personal at all, as the computer just said NO! In all the time I have held the account I have never been in the red, quite the opposite! Needless to say, I would never apply for a loan or other products they offer. It's just convenient.

Reviewed on 11th August 2021
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Terence Potts
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Ultimate Reward Current Account

Decent account

Online Banking and general customer service is really good. It has become quite expensive, and be aware that the insurance "perks" offer only the lowest possible level of service and cover. AA cover wont get you home, mobile phone cover charges... Read more

Online Banking and general customer service is really good. It has become quite expensive, and be aware that the insurance "perks" offer only the lowest possible level of service and cover. AA cover wont get you home, mobile phone cover charges you £100 you a replacement handset of their choosing, etc. etc. So check its suitable for you.

Reviewed on 10th August 2021
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Graeme Ackland
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Current Account

great ORGANISATION

eASY TO WORK WITH THO WISH HAD MORE BRANCHES

Reviewed on 5th August 2021
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Brian Colemen
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Car Insurance

DO NPOT USE HALIFAX CAR INSURANCE

I'm a grandmother living on her own in a very rural area and after making my claim over a week ago I am still waiting for a courtesy car. The staff are inept, unintelligent, without integrity. You will spend hours on the phone trying to resolve your... Read more

I'm a grandmother living on her own in a very rural area and after making my claim over a week ago I am still waiting for a courtesy car. The staff are inept, unintelligent, without integrity. You will spend hours on the phone trying to resolve your issues. You will waste time & money and create a lot of stress & illness should you use this incompetent s h i t company. Stay away. Be warned

Reviewed on 29th July 2021
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Alison Williams
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