Fancy a chance to win £1,000? Share your insurance feedback and make your voice heard.Vote in the Insurance Choice Awards

Halifax Reviews

Ratings based on 1068 reviews Last review 6 days ago
4.25 / 5Great overall rating

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent...

Read Full Description

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent financial services review site. Read and write Halifax bank reviews, and together we can help to increase trust and transparency in financial services.

5 601
4 290
3 76
2 28
1 69

Your Halifax Reviews (1068)

Write a review
10th August 2015

The most sensible travel money method

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad,...

Read more

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad, and pay it off in full each month. Using this saves me loads of money which would have been spent on fees, commissions etc when using my debit card, or bureaux de change.

I've had very little reason to contact customer services, but on the one occasion i did, they were helpful and quick to sort things out. I'd recommend this for anyone who spends even a little time oversea, for business or pleasure.

Write a review
23rd July 2018

always there for me, even if fraud attempted

Had a recent attempt at an online fraud on my account, and halifax dealt with it brilliantly. I was contacted through a trusted source that already existed on my phone to highlight an attempted payment that they had stopped before it went through. I...

Read more

Had a recent attempt at an online fraud on my account, and halifax dealt with it brilliantly. I was contacted through a trusted source that already existed on my phone to highlight an attempted payment that they had stopped before it went through. I then contacted the fraud team who stopped the transaction showing on my account. I'd say they are always there for their customers. Thanks Halifax, you saved me losing hundreds of punds, as this transaction was probably only the start!

Write a review
11th July 2018

Unfair and unacceptable customer care from Halifax Home Insurance - Do not use them!

I am not usually one to write reviews on companies unless they are acceptionally good or acceptionally bad.. unfortunately this is for the...

Read more

I am not usually one to write reviews on companies unless they are acceptionally good or acceptionally bad.. unfortunately this is for the latter...

If you expect to get a decent and fair settlement figure when going through a claims process do not go to Halifax for home insurance. Having lost my diamond from my engagement ring I am over 12 weeks into a dispute where they are only offering me just over half of what my ring is insured for. It is valued higher than what it’s insured for too, which makes the situation worse. They are still dragging out the process and saying they need more time. Not happy at all as all I want is a fair settlement figure for a very valuable and sentimental piece of jewellery. They are also holding my engagement ring band until the issue has been resolved. It is my property.

Customer service and communication has been very poor. I have on several occasions asked for proof of valuation stating all information in relation to the valuation they have been supplied by Goldsmith’s Jewellers, this has never arrived. I have provided proof on two occasions from a diamond merchant that it’s impossible to come up with such a low figure - they have chosen to ignore this information provided. I could go on with this review but I think this says enough in itself.

I hope people will think twice about using this insurance company.

Write a review
10th June 2018

Halifax To The Rescue

I bank with the Halifax, I have a current account and an Everyday Saver account, which I opened because they have a monthly prize draw to win cash if you maintain a certain balance. I have only received exceptional customer service for both of my...

Read more

I bank with the Halifax, I have a current account and an Everyday Saver account, which I opened because they have a monthly prize draw to win cash if you maintain a certain balance. I have only received exceptional customer service for both of my accounts, they are linked and I do most of my banking online. I would highly recommend the Halifax to bank with.

Write a review
19th May 2018

Reward Account and car insurance

I have been an account holder for some time with Halifax. Very good customer service and never had any problems with my accounts. Very helpful team. I lost my wallet once and they promptly cancelled my card and had a new card within the next day. They...

Read more

I have been an account holder for some time with Halifax. Very good customer service and never had any problems with my accounts. Very helpful team. I lost my wallet once and they promptly cancelled my card and had a new card within the next day. They also provided me with an easy overdraft option and savings account. I also have a car insurance with Halifax and its a very rewarding and easy to set up car insurance. Had no problems and got my insurance and all the paperwork the same day. Thank you very much, very helpful and rewarding experience.

Articles related to Halifax