Tackle your big money questions with our Money Bites podcastListen now

Halifax Reviews

Ratings based on 1307 reviews Last review 5 days ago
4.24 / 5Great overall rating

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent...

Read Full Description

Halifax reviews written by our Smart Money People can help you to find out more about life with Halifax bank. Halifax has 3 simple values: Putting customers first, keeping it simple, and making a difference. Smart Money People is the UK's independent financial services review site. Read and write Halifax bank reviews, and together we can help to increase trust and transparency in financial services.

5 757
4 331
3 91
2 28
1 98

Your Halifax Reviews (1307)

Write a review
10th August 2015

The most sensible travel money method

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad,...

Read more

I got this card (my first and only credit card, I try to avoid them generally) specifically because it has the best rates for spending money abroad. Best of all, there is no charge for withdrawing cash from ATMs overseas- so I only use it when abroad, and pay it off in full each month. Using this saves me loads of money which would have been spent on fees, commissions etc when using my debit card, or bureaux de change.

I've had very little reason to contact customer services, but on the one occasion i did, they were helpful and quick to sort things out. I'd recommend this for anyone who spends even a little time oversea, for business or pleasure.

Write a review
27th September 2019

Worst bank for a mortgage

I dont usually write reviews but Halifax have really screwed us over. We were due to complete our house today and move in but last minute Halifax said they did not receive our solicitors letter. This was at 9am and followed by 4 hours of calls and 2...

Read more

I dont usually write reviews but Halifax have really screwed us over. We were due to complete our house today and move in but last minute Halifax said they did not receive our solicitors letter. This was at 9am and followed by 4 hours of calls and 2 hours of being on hold only to find out that it was actually too late for them to send a confirmation email on a Friday. Now we have no home and nowhere to live until Tuesday. This is the worst bank I have ever dealt with. Do not get your mortgage with Halifax, go anywhere else. The staff are really inefficient and really unhelpful and you will spend hours trying to get hold of someone on the phone only realise it was a total waste of time.

Write a review
23rd July 2019

Good price, beware amendment charges

The best price on the market at the time I was looking, but after tweaking my policy mid-term to add commuting, I was surprised to see a £25 charge taken as direct ...

Read more

The best price on the market at the time I was looking, but after tweaking my policy mid-term to add commuting, I was surprised to see a £25 charge taken as direct debit.
I made the amendment online, and with email policy documents, most others only charge if done by phone do out of step with the rest of the market.

Write a review
20th July 2019

Frozen Account and Useless Uncaring and Incompetent Customer Services

So my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering...

Read more

So my appalling and stressful experience with the Halifax continues. We are now at the stage where I can not undertake any transactions within my accounts, e.g transferring funds. I am being treated like a common criminal who is money laundering rather that a loyal customer of 30+ yrs. When I asked the Customer Services team what was I suppose to do this weekend as they have literally taken away every bit of service to me as the supposed customer, there response NOT OUR PROBLEM. Even though I am unable to transfer the account, trust me in sheer desperation I tried, I told them exactly what I actually thought of them, after four months of pure hell this was the final straw. I am living on my own, there is no one who I can turn to in order to have any cash flow to keep me going so what am I suppose to do. Is this the right behaviour, it shows that there is a total lack of empathy from the Halifax towards their customers and interestingly enough their behaviour towards me as a customer has deteriorated since I moved my mortgage to another provider.

Write a review
3rd July 2019

Treat Loyal Customers Like Dirt Under The Umbrella of Security and Poor Customer Service a Speciality

Since March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an...

Read more

Since March 2019 the Halifax Fraud team put an embargo on my card and did not inform me of this. On calling them I was told that the issue lay with Visa Debit and not the Halifax, I thought that was the end of the matter. However they placed an embargo on my current account card. So since March I have been unable to undertake any online transactions and have been continually embarrassed in stores when my card has bounced or been refused. I am trying to set up a small business and I can not make any payments to suppliers/vendors due to the way I am being treated by the Halifax and it gets worse. I have made THREE complaints to which I get a standard letter telling me how wonderful the Halifax are as a bank and that my complaint has not been upheld - NO SOLUTION. The letter is a basic template and shows no empathy towards their customers. Tonight I call their Customer Services, kept on hold and land up back with the Fraud team who then INTERROGATED me on my spending. Is this any of their business - why do I need to justify this. After over 60 minutes on the phone going around in circles, I ask how much longer and are we finished as I had an appointment to go to. I get a short and snappy response about her doing her job Well I have a life to get on with, as well as business venture and I do not have the time to be treated like dirt by my so called bank

Articles related to Halifax