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Halifax reviews

Halifax Logo
Rated Good • 4.03/5

Halifax reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 2,434 product reviews

Average score of 4.03/5
5 star
58%
4 star
21%
3 star
6%
2 star
2%
1 star
13%
Reviews for Halifax have trended positively over the past 90 days

Halifax scores highly for its easy-to-use app, helpful staff, and solid mortgage service, making banking straightforward and reliable. However, many find their interest rates poor and have faced frustrating issues with insurance claims and credit card blocks abroad. Customer service shines in branches but can be patchy on calls and online for complex problems.

Positive themes

  • Halifax app is easy to use and makes banking simple and convenient.
  • Mortgage service is excellent with helpful advisors and competitive rates.
  • Customer service is friendly and supportive especially in branches.

Negative themes

  • Interest rates on savings and ISAs are very low and disappointing.
  • Credit card blocks abroad cause major hassle and poor support.
  • Insurance claims are slow or denied with poor communication and service.
Summarised by AI
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About Halifax

Halifax is a trading division of Bank of Scotland which is a subsidiary of the wider Lloyds Banking Group.

The original company started in December 1852, when a small group gathered in the Old Cock Inn in Halifax to set up an investment and loan society called Halifax Permanent Benefit Building Society.

Today, as one of the most well-known UK brands, Halifax offer a range of financial services, including bank accounts, loans, mortgages, savings, investing and insurance.

Halifax at a glance

Contact details

Phone
0345 720 3040
Social media

Reviews for Halifax

Showing 11 of 2434 company reviews • Last reviewed within 7 days

Absolutely shocking customer service .

Current account • 24th April 2026

Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud... Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud team ,where I was told I must have used my card .I explained that card was cancelled in 2022 and how had they gotten access to my card ..,simply not interested ..Started a chat online ,explained everything very clearly ,only to be asked ' what amount did I use on my card' ,I don't know what was so hard to understand about me having cancelled the card ,and I had received a notification that a payment had been declined .Foreign chat website,everytime there is an issue with Halifax ,they cut off your chat if you do not respond within 10 minutes( even though it can take up to 8 hours for them to reply to you ) .Then you have to start the chat all over again,explain yourself again...this can go on for days .They really need to put customers first..after all we are what keep them going . Read more Read less

{"display":"Corrina Hallam","full_name":"Corrina Hallam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/777932.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Very good, easy to use, helpful and quick at respond...

Current account • 22nd April 2026

Very good, easy to use, helpful and quick at responding

{"display":"Ell jay","full_name":"Ell jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good banking services

    Good bank nice banking service Good bank nice bank has smooth phone app to use easily and can manage transactions with the best banking services... Good bank nice banking service Good bank nice bank has smooth phone app to use easily and can manage transactions with the best banking services available in the UK Good bank nice bank has smooth phone app to use easily and can manage transactions with the best banking services available in the UK like it Read more Read less

    {"display":"Qariburahman M","full_name":"Qariburahman M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Awful service all round!

    Awful service all round!! I would never use them again.

    {"display":"I S","full_name":"I S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Flexicard
    I S 18th April 2026
  • 3/5

    Good app, but poor telephone service

    Good app, but poor telephone service which leaves you extremely frustrated……banks need to remember people only call when they have a problem and their staff... Good app, but poor telephone service which leaves you extremely frustrated……banks need to remember people only call when they have a problem and their staff therefore need to be trained right and show empathy Read more Read less

    {"display":"Richard H","full_name":"Richard H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing credit offer

    I received an amazing credit card with a long 0% credit for spending. Comes very handy.

    {"display":"Viktoria S","full_name":"Viktoria S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    We have two children, each of them have their own ju...

    We have two children, each of them have their own junior isa account. First was set up in branch - very helpful staff, simple process,... We have two children, each of them have their own junior isa account. First was set up in branch - very helpful staff, simple process, easy to transfer money in. Second isa was set up online and was a very straightforward process. Bit annoying that the interest rate keeps reducing though Read more Read less

    {"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Junior ISA
    Jade 17th April 2026
  • 5/5

    Clear, easy, simple!

    Not yet had to use customer service so cannot comment on this. Account was very easy to set up online and easy to transfer money... Not yet had to use customer service so cannot comment on this. Account was very easy to set up online and easy to transfer money in. App is very clearly laid out Read more Read less

    {"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Saver
    Jade 17th April 2026
  • 5/5

    Great service and reliable communication about account.

    Great service and reliable communication about account. Easy use app and secure website. Highly recommend to friends snd family

    {"display":"Gareth Scott","full_name":"Gareth Scott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/709631.png"}}'s avatar
  • 5/5

    Excellent fraud checks

    Halifax are carrying out detailed fraud checks at the moment, all by helpful and professional staff.

    {"display":"Heather","full_name":"Heather","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Heather 17th April 2026
  • 5/5

    Excellent, fast, friendly, consistently-excellent se...

    Excellent, fast, friendly, consistently-excellent service over 26 years so much so that I have not switched bank accouunts

    {"display":"Robin Halder","full_name":"Robin Halder","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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