I’ve been a customer for 15+ years and I feel like the customer focus has gone downhill, it used to be fantastic but now so... I’ve been a customer for 15+ years and I feel like the customer focus has gone downhill, it used to be fantastic but now so many good features have disappeared and the monthly fee is too high for the small value it offers me personally. Especially as a long standing customer I’d expect a bit more for my brand loyalty. Read more Read less

The club Lloyds account offers an excellent interest rate which has remained stable for some time. I’m not lowered when other interest rates have lowered.... The club Lloyds account offers an excellent interest rate which has remained stable for some time. I’m not lowered when other interest rates have lowered. while only £400 can be saved each month. This is generous enough for a considerable number of people. Read more Read less

I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in at around 10:30am and was told there were two customers ahead of me. I waited patiently for an hour. After the second customer left, a staff member who identified himself as Tony James came out, looked at the list, and announced he would only deal with “short enquiries.” At no point before this was I informed there were separate queues for short and long enquiries. Despite my long wait, I was ignored and another customer was served before me instead. At around 12:05pm, Tony finally called my name. When I asked why my enquiry could suddenly be handled now, he replied arrogantly that his colleague dealing with “long enquiries” was taking too long, so he would help me instead. There was no apology for the delay or for skipping me earlier, as if he was given me mercy. He then asked me to sit back down on a dirty customer chair and later returned with only a phone number on a piece of paper, telling me to call instead. This was unacceptable after making me wait for over 90 minutes. If the branch could not handle Court of Protection matters, I should have been told immediately when I logged in, instead of being left waiting unnecessarily. When I complained about the poor treatment, Tony appeared unwilling to listen and asked me to leave the branch. When I asked why, as my issue had still not been properly handled and no apology had been offered, he threatened to call the police. Both he and the security guard came towards me and raised their voices and told me to leave. I chose to leave because the environment felt hostile, intimidating, and deeply unprofessional. (Most importantly there was no point to continue waste a min in that branch for the rude treatment) What made this experience worse is that earlier the same morning I received excellent service at HSBC, where my enquiry was handled professionally within 45 minutes. I also visited NatWest afterwards, and despite lunchtime queues, their staff assisted me efficiently and respectfully within another 30 minutes. The contrast in customer service was very clear. I found the behaviour at Lloyds Bank Kilburn rude, dismissive, and intimidating. As a Chinese female customer, I felt ignored and unfairly treated. I was also concerned by the aggressive attitude shown when I questioned the service I received. In addition, the seating area in the branch was extremely dirty and unhygienic. The chairs and sofas appeared poorly maintained, and I had no choice but to sit there for a long period while waiting. I have attached photographs of the flee bites on my skin that caused by these chairs… Read more Read less

They provide decent incentives and cashback on thier credit card

A decent bank account with some rewards at a reasonable price, waved if you deposit enough each month.

Attempted to report potential chargeback, section 75 claim first through app disaster, had to phone, passed on from one customer service advisor to another still... Attempted to report potential chargeback, section 75 claim first through app disaster, had to phone, passed on from one customer service advisor to another still awaiting decision 3 weeks later, very poor process on Lloyds side. Read more Read less

I was able to save quite a lot until the Interest Rate Dropped quite Significantly. Then had to find another Account with a good Interest... I was able to save quite a lot until the Interest Rate Dropped quite Significantly. Then had to find another Account with a good Interest Rate and it was a Monthly Savers Account. Which has Evan a Much Higher Interest Rate. Read more Read less

The experience I have had with this bank is nothing but excellent. The customer care in the branch is amazing and the banking app is excellent.

Credit card .qif files are incorrectly formatted and require extensive manual editing prior to import into money management software.