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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 4.06/5

Lloyds Bank reviews

Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Good based on 2,670 product reviews

Average score of 4.06/5
5 star
54%
4 star
17%
3 star
8%
2 star
3%
1 star
18%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Lloyds Bank offers solid, reliable banking with easy-to-use apps and helpful staff across many products like Classic Account, Club Lloyds current account, and credit cards. The Club Lloyds perks and cashback credit cards stand out for value. However, many find their insurance services frustrating, with poor claims handling and rising fees. Branch closures and app limitations also cause irritation.

Positive themes

  • Lloyds Bank’s customer service is friendly, helpful, and listens well across many products. (14 mentions)
  • The Club Lloyds current account offers great perks like free cinema tickets and Disney+. (6 mentions)
  • Lloyds Bank’s apps are easy to use and make managing accounts straightforward. (7 mentions)

Negative themes

  • Lloyds Bank’s car and home insurance claims service is slow and often unhelpful. (7 mentions)
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Contact details

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Reviews for Lloyds Bank

Showing 11 of 2670 company reviews • Last reviewed within 7 days

Absolutely first class - very communicative and alwa...

Investments • 2nd September 2026

Absolutely first class - very communicative and always ensure that the customer fully understands each step of the process. We wouldn’t ever use anyone else.

{"display":"Brent S","full_name":"Brent S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great service great service yes yes yes yes amazing...

Classic Account • 2nd September 2026

Great service great service yes yes yes yes amazing service

{"display":"Mia W","full_name":"Mia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent, brilliant bank, easy to deal with

    Excellent, brilliant bank, easy to deal with

    {"display":"Karen Murphy","full_name":"Karen Murphy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Car Insurance provided at a great price!

    Car Insurance provided at a great price! The online system is really easy to use with all the documents in one place and readily available.... Car Insurance provided at a great price! The online system is really easy to use with all the documents in one place and readily available. Would highly recommend to anyone looking for car insurance at a great price. Read more Read less

    {"display":"Jamie K","full_name":"Jamie K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jamie K 28th August 2026
  • 5.00/5

    Good bank for cashback and additional yearly extras

    I have been with LLoyds for a few years now, not only do I earn cashback on my credit card but I also love that... I have been with LLoyds for a few years now, not only do I earn cashback on my credit card but I also love that I have Disney Plus free every year via their deal. Excellent customer service when I have had to contact them for any reason, never had any issues Read more Read less

    {"display":"Amanda E","full_name":"Amanda E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always been helpful if I’m in a bad spot

    Always been helpful if I’m in a bad spot

    {"display":"Jordan c","full_name":"Jordan c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Jordan c 21st August 2026
  • 5.00/5

    So easy to set up and only have to put a pound in.

    So easy to set up and only have to put a pound in.

    {"display":"Mia W","full_name":"Mia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    Mia W 20th August 2026
  • 5.00/5

    Good customer service easy process

    Good customer service easy process

    {"display":"Sam","full_name":"Sam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Sam 20th August 2026
  • 5.00/5

    A great bank

    A great bank, very easy to to bank with.

    {"display":"Muhammad","full_name":"Muhammad","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Muhammad 20th August 2026
  • 2.00/5

    Help is not on the menu!

    Recently had asked for help with some household damage and they did nothing to help me.

    {"display":"Kathleen R","full_name":"Kathleen R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kathleen R 20th August 2026
  • 1.00/5

    Really poor customer service

    Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything... Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been good. However yesterday I tried to get some simple details of a transaction made in 2023. I thought this would be a simple process. How wrong I was, after spending most of the day waiting for the online chat to respond they tell me that this service is not available. What a farce. I thought they had to keep records for six years? Do better Lloyds I know you can. Read more Read less

    {"display":"STEPHEN E","full_name":"STEPHEN E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    STEPHEN E 20th August 2026

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