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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 4.09/5

Lloyds Bank reviews

Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Good based on 2,649 product reviews

Average score of 4.09/5
5 star
54%
4 star
17%
3 star
8%
2 star
3%
1 star
18%
Reviews for Lloyds Bank have trended positively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Contact details

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Reviews for Lloyds Bank

Showing 11 of 2649 company reviews • Last reviewed within 7 days

Amazing!

Easy Saver • 13th June 2026

The experience I have had with this bank is nothing but excellent. The customer care in the branch is amazing and the banking app is excellent.

{"display":"Anthony Pearce","full_name":"Anthony Pearce","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Incorrectly formatted .qif files

Cashback credit card • 12th June 2026

Credit card .qif files are incorrectly formatted and require extensive manual editing prior to import into money management software.

{"display":"Tom","full_name":"Tom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Tom
Rated Average • 3.00/5
Read more product reviews
  • 5.00/5

    I found Lloyds easy to make my application, I am ear...

    I found Lloyds easy to make my application, I am earning good cash back which helps my finances, they advise me regularly about how much... I found Lloyds easy to make my application, I am earning good cash back which helps my finances, they advise me regularly about how much I will earn and when I balance that against how much I have spent it is more than I would have earned should I have saved that in a savers account Read more Read less

    {"display":"Jean D","full_name":"Jean D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good bank with benefits

    Good bank with benefits such a cashback and Already become closer to Ukrainian bank standarts.

    {"display":"MR D","full_name":"MR D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always there for you for whatever it is you require.

    Always there for you for whatever it is you require. Responds to all enquiries instantly. All information very clear and easy to understand.

    {"display":"Ewelina ","full_name":"Ewelina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Lloyds Ultra Credit

    Got the Lloyds Ultra Credit card and the cashback is a good option. Nice to have a credit card that a get a little back... Got the Lloyds Ultra Credit card and the cashback is a good option. Nice to have a credit card that a get a little back and they keep doing it after the first year. Would be nice if the rewards were a little higher and continued for a little longer, so you could really see a benefit in using it all the time Read more Read less

    {"display":"James H","full_name":"James H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Platinum card easy to use when travelling with no ex...

    Platinum card easy to use when travelling with no exchange rate fees

    {"display":"Suzi white","full_name":"Suzi white","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The ultra credit card is giving me 1% back on all my...

    The ultra credit card is giving me 1% back on all my spending for the first year. It will be a nice lump sum to... The ultra credit card is giving me 1% back on all my spending for the first year. It will be a nice lump sum to pay off the debt next year. The card also has an attractive design and works through the Halifax app or the Lloyds app. I wasn’t clear on how to get the cash back balance but understand it will be applied to the credit balance after one year of spending on the card. Read more Read less

    {"display":"Adz M","full_name":"Adz M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Lloyds bank protects our accounts and help us to ide...

    Lloyds bank protects our accounts and help us to identify fraud

    {"display":"Sitheni Mazani","full_name":"Sitheni Mazani","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1530911.png"}}'s avatar
  • 3.00/5

    Nothing special to the account, like the benefits bu...

    Nothing special to the account, like the benefits but they are very few (ie 6 cinema tickets a year), poor interest rate, but easy transfer, helpful team

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic card!

    Fantastic card! Great APR, great service, just all round great!

    {"display":"LinnPynn","full_name":"LinnPynn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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