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Lloyds Bank Reviews

Ratings based on 563 reviews Last review 2 days ago
3.89 / 5Great overall rating

Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial...

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Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial services.

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Your Lloyds Bank Reviews (563)

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13th June 2017

Totally disgusted total avoid them poor customer service

Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS...

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Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS reply.
1. Can't fix/ replace tile because the wind force responsible for the damage doesn't qaulify with Thier criteria it has to be 55 mph. Wind apparently at that time was 40 mph. Who are they kidding? Have they been out measuring the exact wind strenght that day? What about wind gust? They blow more that prevailing winds isn't not? A single tile couldn't be blown off by 40 mph wind? Maybe the entire roof would be affected but one tile? Surely it doesn't weight a ton?
2. Secondly, They asked me what f I had maintenance done to the roof? It's a 14 yr old roof looks like new I said Why fix when there's nothing wrong with it. They said they can't fix my wind blown tile because I haven't cleaned my gutters and and maintained my roof. Total BS! Again ( I would surmise if I did say yes I had t cleaned then they would probably come up with an excuse saying it was weakened by people climbing on the roof hence the damage) they're just looking for reason not to pay the repair bill.
3. Thirdly, they Won't cover water damage due to hole in garage roof? Reason , Not part of accident damage? Surely that's sound like accident to me it was not done intentionally. This guys are crooks beware. They should stick to banking as surely they are incompetent in insurance.

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7th June 2017

Useful balance of features

The best thing about the account is paying a reasonable amount of interest on the amount of cash likely to be kept in a current account, with the bonus of a little nice-to-have gift - last year we had a magazine subscription, this year 6 free cinema...

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The best thing about the account is paying a reasonable amount of interest on the amount of cash likely to be kept in a current account, with the bonus of a little nice-to-have gift - last year we had a magazine subscription, this year 6 free cinema tickets.

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6th June 2017

Nearly lost for words at poor service

Almost unbelievable poor customer service with regard to claiming through home insurance, and a staggeringly bad policy/poor instructions when trying to provide them with evidence with what has been stolen. Have had to send them the same thing three...

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Almost unbelievable poor customer service with regard to claiming through home insurance, and a staggeringly bad policy/poor instructions when trying to provide them with evidence with what has been stolen. Have had to send them the same thing three times now and still getting nowhere with it. Would not recommend under any circumstances.

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6th June 2017

Hidden Charges, Rude Customer Services

I phoned Lloyds to cancel my Van insurance as I had sold the vehicle with 4 Months insurance remaining, their Customer Services person abruptly informed me there was a £55 charge to cancel the policy and a £50 refund (so i end up owing them £5?) I in...

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I phoned Lloyds to cancel my Van insurance as I had sold the vehicle with 4 Months insurance remaining, their Customer Services person abruptly informed me there was a £55 charge to cancel the policy and a £50 refund (so i end up owing them £5?) I informed her that i could't find anything in my policy about a £55 charge and she assured me if was on page 7 - AAARRGGGHHH!!! - Give this Company a wide berth.

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1st June 2017

Good for avios but service needs work

The avios ratio is good - particularly when you use American Express. The upgrade voucher is a nice idea but you need to pay for the entire flight with avios, so it's not as good as it seems. My avios took a long time to come into my account and I had...

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The avios ratio is good - particularly when you use American Express. The upgrade voucher is a nice idea but you need to pay for the entire flight with avios, so it's not as good as it seems. My avios took a long time to come into my account and I had to chase Lloyds more than once. My partner had the same experience so they need to work on that particular issue. Would still recommend though on balance.

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