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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.82/5

Lloyds Bank reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 2,515 product reviews

Average score of 3.82/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2515 company reviews • Last reviewed within 7 days

Basic. No frills

Club Lloyds Current Account • 8th March 2026

Basic. Gets the job done. No fuss. The lifestyle benefit make sense. It's what you expect from a brick and mortar bank the app could... Basic. Gets the job done. No fuss. The lifestyle benefit make sense. It's what you expect from a brick and mortar bank the app could have more functionality. It just does what it absolutely needs to do. Read more Read less

{"display":"Wayne Wonder ","full_name":"Wayne Wonder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
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Very easy to set up with your existing current account.

Easy Saver • 8th March 2026

Very easy to set up with your existing current account. Only have to put £1 in to open and is linked to your current account so you have easy access.

{"display":"Mia W","full_name":"Mia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 4/5

    So, I was thinking about know,

    So, I was thinking about that big bank, you know, the one with the lion logo. They've been around for ages, offering pretty standard banking... So, I was thinking about that big bank, you know, the one with the lion logo. They've been around for ages, offering pretty standard banking services for folks. You can do all your usual stuff with them, like saving, borrowing, and managing your money day-to-day. They're a pretty solid choice if you're looking for a reliable, no-frills banking experience. Nothing too fancy, just good old-fashioned financial support. Read more Read less

    {"display":"Murshed M","full_name":"Murshed M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    LLyodes current account

    provides small amount of interest on holdings it system works very well on both PC's and Iphones

    {"display":"Colin","full_name":"Colin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Good customer service.

    Good customer service. Issue with ISA transfer was swiftly corrected so that I did not lose the current year's allowance. Interest rates have been competitive in the past few years.

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    David M 5th March 2026
  • 5/5

    Longstanding customer of 16 years

    Banked with Lloyd's for 16 years and never had an issue. Always very helpful to deal with any queries. Only drawers back is the lack... Banked with Lloyd's for 16 years and never had an issue. Always very helpful to deal with any queries. Only drawers back is the lack of local branches left as I have to travel 40 miles if I wanted to visit the closest! Thankfully 99% of the services I use are online too so I cant fairly knock a star off on that basis! Read more Read less

    {"display":"Tom W","full_name":"Tom W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Good benefits

    I got cashback for switching and good savings rate as well as cashback offers and free Disney +

    {"display":"Kam and Balbir","full_name":"Kam and Balbir","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing - offers - that has been very useful - cashb...

    Amazing - offers - that has been very useful - cashback that always gets triggered

    {"display":"Nawal","full_name":"Nawal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Recommend this account!

    Really good interest on savings and easy access.

    {"display":"Helen C","full_name":"Helen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Club Lloyds Saver
    Helen C 20th February 2026
  • 4/5

    Friendly helpful branch staff helped me to set up a...

    Friendly helpful branch staff helped me to set up a regular saver with a good interest rate

    {"display":"Alison H","full_name":"Alison H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Club Lloyds Saver
    Alison H 20th February 2026
  • 5/5

    everything works as it should costs are minimal

    everything works as it should costs are minimal

    {"display":"RUSSELL ","full_name":"RUSSELL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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