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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.75/5

Lloyds Bank reviews

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Unverified business
Last reviewed within 7 days
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Review summary

People rate this company as Good based on 2,411 product reviews

Average score of 3.75/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Latest positive rating

4/5

ISA easy to open and manage through the App.

ISA easy to open and manage through the App.

{"display":"Keith c","full_name":"Keith c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Keith c 15th September 2025

Latest negative rating

1/5

Worst customer care I have ever had.......

I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an... I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an extremely acrimonious divorce I am now in dire need of a mortgage payment holiday, he refused to acknowledge that I had already received a holiday a year or more ago and finally suggested that I should seek help from another source.......... 20+ years as a customer seems to mean nothing! I am now in the position of pay my mortgage and not eat or do not pay my mortgage and eat!!!! I will never use their mortgage services again, they should be ashamed of themselves...... Read more Read less

{"display":"AD","full_name":"AD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage
AD 3rd November 2025
See more reviews for Lloyds Bank products

About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2411 company reviews • Last reviewed within 7 days

Worst customer care I have ever had.......

Mortgage • 3rd November 2025

I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an... I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an extremely acrimonious divorce I am now in dire need of a mortgage payment holiday, he refused to acknowledge that I had already received a holiday a year or more ago and finally suggested that I should seek help from another source.......... 20+ years as a customer seems to mean nothing! I am now in the position of pay my mortgage and not eat or do not pay my mortgage and eat!!!! I will never use their mortgage services again, they should be ashamed of themselves...... Read more Read less

{"display":"AD","full_name":"AD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AD
Rated Terrible • 1/5
Read more product reviews

Appalling service from day one!

Home insurance • 27th October 2025

Absolutely appalling service from the get go, from rude staff to claims consultants that call you a liar and tell you that incidents did not... Absolutely appalling service from the get go, from rude staff to claims consultants that call you a liar and tell you that incidents did not happen. To ignoring reports of damage, health hazards and then be left for months before anyone makes a visit. Incompetent and inept staff and contractors damaging home. Causing disruption and disarray for 8 months with no end in sight. When you make a complaint it goes to claims consultant. When they are part of complaint. No resolution whatsoever, still going on with no reason given for delay, poor workmanship, damage to home. Where are the managers? This company needs exposing. Read more Read less

{"display":"Tina A","full_name":"Tina A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 4/5

    ISA easy to open and manage through the App.

    ISA easy to open and manage through the App.

    {"display":"Keith c","full_name":"Keith c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Keith c 15th September 2025
  • 5/5

    Would totally recommend Lloyds Bank Plc

    Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot better about everything and i literally cannot thank them enough. I really felt that they cared and that makes such a HUGE difference. Truly indebted to them. Read more Read less

    {"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Clare 5th September 2025
  • 5/5

    Easy to deal with and dealt with claims comprehensively

    Easy to deal with and dealt with claims comprehensively

    {"display":"Pwbyham","full_name":"Pwbyham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Pwbyham 5th September 2025
  • 4/5

    Great value for money!

    I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank... I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank I've decided to give it a try. Read more Read less

    {"display":"Radek M","full_name":"Radek M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Radek M 5th September 2025
  • 5/5

    It's the best bank ever

    It's the best bank ever .I really love this bank because it's sorting out even the biggest problem you could have

    {"display":"Laurentiu Rusu","full_name":"Laurentiu Rusu","avatar":{"url":"\/assets\/uploads\/avatars\/users\/475172.png"}}'s avatar
  • 4/5

    Never had any issues with them in all.

    Never had any issues with them in all.ly years banking with them

    {"display":"matthew emmott","full_name":"matthew emmott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/640000.png"}}'s avatar
  • 3/5

    Adequate rates helpful staff

    Adequate rates helpful staff when you need something

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Dan- 4th September 2025
  • 5/5

    Very helpful mobile phone and travel insurance.

    Very helpful mobile phone and travel insurance. Was able to get a brand new phone when mine stopped working with great ease

    {"display":"Iman Z","full_name":"Iman Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mobile Phone Insurance
    Iman Z 4th September 2025
  • 1/5

    Avoid Lloyds home insurance like the plague

    We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service,... We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service, appalling communication, refusing to properly answer our queries, making us fight every inch of the way to secure payments we were rightfully entitled to - and mostly received, but not after enormous stress and angst. Read more Read less

    {"display":"Kim C","full_name":"Kim C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kim C 29th August 2025

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