Lloyds Bank Reviews

  Ratings based on 1,369 reviews       Last review 1 week ago    

Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial...

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Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial services.

Overall Rating

Great

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Lloyds Bank Review Insight

What are people saying in their reviews?

Customer Service

51% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Club Lloyds Saver

Good

Easy way to save those pennies for a rainy day

Reviewed on 8th June 2021
Anthony ellis's avatar
Anthony ellis
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Avios Rewards Credit Card

I was customer for 25 years...BECOME WORSE BANK..THEY TAKING MONEY FROM MY ACCOUNTS

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away... Read more

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from.
Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It was only around £400. Soon as I filled in form online, they debited my current account with any outstanding balance on my credit card.
Took numerous phonecalls, the customer service is most difficult i ever ckme across. They keep trying to divorce problems back to myself and not take any responsibility for what they have done...left me with no money on my current account in difficult situation.
Furthermore I purchased covid 19 test kit, the service with results wasn't provided, 50% customers made complaint and I still could make dispute valid with the bank.
Each customer service advisor was advised that I phoned in and to refuse to dispute amount for this purchase.
They charge interest when is not due.
Most awful and stressful time to call them or make any complaints.

Reviewed on 20th May 2021
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Rahela
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Car Insurance

Rubbish response

Received renewal letter, and premium has gone up when it should have gone down! Found it much cheaper elsewhere, so now I have to stop Lloyds automatic renewal charge to my credit card. Can only do this by phoning, and they don't answer the phone. ... Read more

Received renewal letter, and premium has gone up when it should have gone down! Found it much cheaper elsewhere, so now I have to stop Lloyds automatic renewal charge to my credit card. Can only do this by phoning, and they don't answer the phone. So I'll have to contact my credit card provider to tell them not to pay. AVOID!

Reviewed on 13th May 2021
peter's avatar
peter
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Avios Rewards Credit Card

Great customer experience - an old nag!

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. ... Read more

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. Being told that we are particularly busy and call volumes are exceptionally high doesn't cut it. We are all exceptionally busy, don't patronise your customers by treating them like their time is worth nothing. This bank was once a thoroughbred but now struggles to even be an old nag!

Reviewed on 8th May 2021
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Leonard W
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Car Insurance

Fess, fees, fees!

This lot rip you off. I insured a car with a personalised plate. I decided to sell the car, so firstly had to take off the personalised plate. £25 fee for that. With that done, I then sold the car a week later. Phoned to cancel my policy. £55 f... Read more

This lot rip you off. I insured a car with a personalised plate. I decided to sell the car, so firstly had to take off the personalised plate. £25 fee for that. With that done, I then sold the car a week later. Phoned to cancel my policy. £55 fee for that! Rip-off. If you think you might sell your car in the year of your policy, DO NOT INSURE WITH LLOYDS.

Reviewed on 26th April 2021
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J Mitchell
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Home Insurance

Do not use awful awful

I had to make a claim for a water leak. Still not resolved after 2 years! Useless surveying and water leak detection. Had to get own people in who insurers won’t accept. Useless third party claims department. I am constantly chasing them for a r... Read more

I had to make a claim for a water leak. Still not resolved after 2 years! Useless surveying and water leak detection. Had to get own people in who insurers won’t accept. Useless third party claims department. I am constantly chasing them for a resolution to no avail. Do not touch with a barge pole.

Reviewed on 21st April 2021
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Helen Freeman
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Club Lloyds Current Account

Incompetence..!

i try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer..i transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer..i lost 5-6 hours on the phone with... Read more

i try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer..i transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer..i lost 5-6 hours on the phone with them in 2 days..they move me from one department to another...ridiculous how many incompents people are working there..i will close my lloyds account with them..!

Reviewed on 17th April 2021
Emanuel's avatar
Emanuel
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Club Lloyds Current Account

INCOMPETENCE..1

i try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer..i transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer..i lost 5-6 hours on the phone with... Read more

i try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer..i transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer..i lost 5-6 hours on the phone with them in 2 days..they move me from one department to another...ridiculous how many incompents people are working there..i will close my lloyds account with them..!

Reviewed on 17th April 2021
Emanuel's avatar
Emanuel
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Easy Saver

Mya

Very happy with my bank and very well looked after

Reviewed on 17th April 2021
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MyaGrace O'hara
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Club Lloyds Current Account

Good rates

Good returns on capital at the end of maturity. Also because of the Apr on mortgages.. the app is very easily accessible and to have communication quickly and professionally which is excellent and simple to access

Reviewed on 16th April 2021
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Steven
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Business Banking

Great service by Lloyds

My card was used by some scammer from Asia and cost some about 2000£ , Lloyds bank straightaway refund money . I’m happy with over all service

Reviewed on 14th April 2021
Assad Kiani's avatar
Assad Kiani
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Home Insurance

Thiefs

I made a claim for a leak and they have done everything possible not to payout using exclusion clauses which don’t make sense. I would never use them. Even if you withdraw your claim they put your premium up. They are using a useless surveying and v... Read more

I made a claim for a leak and they have done everything possible not to payout using exclusion clauses which don’t make sense. I would never use them. Even if you withdraw your claim they put your premium up. They are using a useless surveying and validating company. They never get back to you. Their customer services are useless. I have wasted my money for the last two years. Complete fraudsters. Please stay clear of their policy

Reviewed on 3rd April 2021
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Nikki
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Avios Rewards Credit Card

Outstanding

Excellent customer service. Extremely advanced in saving & managing your money

Reviewed on 26th March 2021
Sarah's avatar
Sarah
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Classic Account

Bank charges during a pandemic

I was made redundant in July because of covid and have been on universal credit since then, Lloyds seems to think it's acceptable to charge 88p a day for using my overdraft when I don't have a job to get out of my overdraft then charges take me over... Read more

I was made redundant in July because of covid and have been on universal credit since then, Lloyds seems to think it's acceptable to charge 88p a day for using my overdraft when I don't have a job to get out of my overdraft then charges take me over the overdraft limit which then charges me even more, I can't believe they are profiting from my misery, this is making a difficult situation even worse and I don't know how much longer I can cope with it, my mental health is really suffering and only a matter of time before I commit suicide :(

Reviewed on 22nd March 2021
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Gregg Waller
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Personal Loan

Consolidation loan

The application process was simple and easy to do the decision was made instantly and the money available with in 10 minutes of completing the repayment amount and frequency was extremely clear to understand and follow.

Reviewed on 21st March 2021
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nathan.dove@me.com
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Easy Saver

Brilliant service

The set up is straightforward and the round up setting used with my current account sends the penny’s I have straight to the savings account.

Reviewed on 21st March 2021
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nathan.dove@me.com
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Club Lloyds Current Account

Set in ways

Have started to reduce all credit limits - not sure why

Reviewed on 19th March 2021
Angela Scott's avatar
Angela Scott
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Business Banking

Don't even bother

Was a good customer, customer service don't bother,online support don't bother,help don't bother, pull your trousers down they will !

Reviewed on 19th March 2021
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Hugo
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Advance Credit Card

Good service

Very good service and excellent customer

Reviewed on 17th March 2021
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Marius
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Club Lloyds Current Account

Terrible bank with NO customer service

Good luck trying to get through to anyone at this bank when you have - £14 in your dormant bank account, and can't transfer any funds to the account because Lloyds have closed your account and referred the small money to their collections ... Read more

Good luck trying to get through to anyone at this bank when you have - £14 in your dormant bank account, and can't transfer any funds to the account because Lloyds have closed your account and referred the small money to their collections department.

You can try and call them, but you'll be waiting for a LONG time, it will take many many calls, and ALL of the people you DO get to speak to won't be able to help you.

I'm a 25 year old who works very long hours.. I had -£14 in my dormant current account, and while I was frantically trying to reach someone to get the balance settled, Lloyds were busy closing down my account so it was impossible for me to transfer money to the account and filing a derogatory mark on my credit report.

Disingenuous bank who doesn't care about anyone. A terrible high street bank, with terrible customer service.

Reviewed on 11th March 2021
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Jackobsen7
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