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Lloyds Bank Reviews

Ratings based on 621 reviews Last review 2 days ago
3.86 / 5Great overall rating

Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial...

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Lloyds Bank say that they have a clear purpose - to help Britain prosper...but what do Lloyds Bank customers think? Smart Money People is the place for Lloyds Bank reviews. Read and write reviews to help increase trust and transparency in financial services.

5 273
4 159
3 88
2 29
1 71

Your Lloyds Bank Reviews (621)

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17th September 2017

Student account holder

A bank like any other really, having an account with them and TSB, they don't really provide anything particularly interesting to students - they also have very high unplanned overdraft fees, which in an of themselves I don't disagree with, however it...

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A bank like any other really, having an account with them and TSB, they don't really provide anything particularly interesting to students - they also have very high unplanned overdraft fees, which in an of themselves I don't disagree with, however it doesn't seem sensible to leave them so high on a student acct. I was once charged £15 for an overdraft of £2 which is borderline punitive. In any case, decent bank - could be more attractive to students.

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5th September 2017

Would recommend

Always great customer service when I visit the bank, always happy to help whenever they can, the internet banking is easy to use, got free cinema tickets from them which was great, only problems I've ever had were with isas but they sorted it out for...

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Always great customer service when I visit the bank, always happy to help whenever they can, the internet banking is easy to use, got free cinema tickets from them which was great, only problems I've ever had were with isas but they sorted it out for me very quickly. Lloyds had been a great bank, would recommend.

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3rd September 2017

Horrendous Service (Home Insurance)

Having been with lloyds for 21 years for home insurance and paying £85 per month I was horrified to be told that I'd need to pay £1000 excess for cracked internal wall. ...

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Having been with lloyds for 21 years for home insurance and paying £85 per month I was horrified to be told that I'd need to pay £1000 excess for cracked internal wall.

Let me tell you this was advised by advisor on the phone and he asked did I know how and when the crack appeared, did I know a structural engineer! Seriously! He told me to contact a builder get a quote then they'd decide if I would be covered. Did as they requested only to be told the crack in my wall did not cover me,with no good reason given to why I was not covered. Frustrated by the situation I contacted there complaints team and I'm still not really any further forward, I've now contacted the financial ombudsman and will await there outcome.

AVOID THIS COMPANY!

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23rd August 2017

Re-mortgaging made easy

Changed my mortgage from Barclasy to Lloyd a couple of years ago. Had been putting off switching providers as I assumed it would be a lot of hassle. My mortgage handler at Lloyds took care of everything, I just had to attend a couple of in branch...

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Changed my mortgage from Barclasy to Lloyd a couple of years ago. Had been putting off switching providers as I assumed it would be a lot of hassle. My mortgage handler at Lloyds took care of everything, I just had to attend a couple of in branch meetings to sign paperwork etc. The rest was all sorted by email. Got a better rate, so lower repayments and transition was so easy, very happy!

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16th August 2017

Complete Rip Off

Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also...

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Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also explained that I was selling the car, I did this within 20 days of the policy renewal, I then only got back 45% of the policy amount with the excessive charges, non-refundable add-ons. Will never be using BISL or Lloyds ever again!!!!

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2nd August 2017

Worst car insurance I have ever had

never insure your car with Lloyds Bank Car Insurance and if you don't use your debit card, they offer cheap insurance at the beginning and then they increase the price half way through the insurance and take the money automatically from your debit card.

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never insure your car with Lloyds Bank Car Insurance and if you don't use your debit card, they offer cheap insurance at the beginning and then they increase the price half way through the insurance and take the money automatically from your debit card.

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24th July 2017

Automatic renewal was a pain!

I purchased an annual worldwide travel insurance from Lloyds (who I bank with). It seemed comprehensive. I didn't need to use it to claim for anything during the time. Annoyingly it had an automatic renewal so I had a surprise to see £80 taken from my ...

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I purchased an annual worldwide travel insurance from Lloyds (who I bank with). It seemed comprehensive. I didn't need to use it to claim for anything during the time. Annoyingly it had an automatic renewal so I had a surprise to see £80 taken from my account again 12 months later! I got the refund thankfully, but it caused unnecessary hassle!

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24th July 2017

Cheap cover, but lousy big claim response

My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the...

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My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again.

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23rd July 2017

Platinum Account Perfect for Families

This account gives an added piece of mind by having your phone, break down and travel insurance all in one place. To be clear though there is a monthly fee. Lloyds were so helpful when I needed to go on holiday and discovered I was pregnant just...

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This account gives an added piece of mind by having your phone, break down and travel insurance all in one place. To be clear though there is a monthly fee. Lloyds were so helpful when I needed to go on holiday and discovered I was pregnant just before flying. They swapped my travel insurance to family insurance and ensured we knew everything we needed to before we left. I would recommend Lloyds to everyone who needed these items.

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