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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.83/5

Lloyds Bank reviews

Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 2,569 product reviews

Average score of 3.83/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2569 company reviews • Last reviewed within 7 days

Lloyds Bank does everything right

Everyday credit cards • 6th April 2026

Lloyds Bank makes it easy to set up and modify overdraft options, features a sleek and easy to read layout, and allows you to see... Lloyds Bank makes it easy to set up and modify overdraft options, features a sleek and easy to read layout, and allows you to see your scheduled\upcoking payments, as well as makes it clear where money is going to. Lloyds is also very good with spotting fraudulent charges and scam websites, and their payment verification process is secure yet simple. Read more Read less

{"display":"S W","full_name":"S W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S W
Rated Excellent • 5/5
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Great card. Average customer service

Cashback credit card • 6th April 2026

Great introductory cash back rate with no exceptions and can be used in the UK and overseas. Everyday rewards are an additional bonus and no... Great introductory cash back rate with no exceptions and can be used in the UK and overseas. Everyday rewards are an additional bonus and no fees for using overseas all add up to the ideal card. However customer service is well meaning but not very efficient in terms of opening hours, ease of getting in touch with the person you need and their ability to get back to you. Read more Read less

{"display":"Peter C","full_name":"Peter C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 4/5

    Setup a new rewards account with them which is very...

    Setup a new rewards account with them which is very good value provided you meet the threshold. Their monthly saver is also very good and... Setup a new rewards account with them which is very good value provided you meet the threshold. Their monthly saver is also very good and I'm looking at the investment options as well. Read more Read less

    {"display":"BS","full_name":"BS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    This used to be an Avios collection credit card, and...

    This used to be an Avios collection credit card, and it issued two cards - an American Express and a Visa. It's now just the... This used to be an Avios collection credit card, and it issued two cards - an American Express and a Visa. It's now just the one card - a Mastercard - and collects no Avios. I genuinely don't understand how one product can make so many changes and still be the same product! Read more Read less

    {"display":"K E","full_name":"K E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    I use Lloyds as my main bank account with other supp...

    I use Lloyds as my main bank account with other supplementary options. I don’t have any complaints, they are reliable and sturdy. I can see... I use Lloyds as my main bank account with other supplementary options. I don’t have any complaints, they are reliable and sturdy. I can see they are trying to create more interesting options for spending and saving. Read more Read less

    {"display":"ali_wardy@hotmail.co.uk","full_name":"ali_wardy@hotmail.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent Banking Experience!

    Excellent banking experience. The Club Lloyds perks (free cinema tickets/streaming) make it feel like a premium account without the premium price tag. The app is... Excellent banking experience. The Club Lloyds perks (free cinema tickets/streaming) make it feel like a premium account without the premium price tag. The app is 10/10 and customer service in branch has always been helpful. Just make sure you hit the £1,500 monthly deposit to skip the fee! Read more Read less

    {"display":"Rish","full_name":"Rish","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Lloyds a bank that actually helps .

    Lloyds have always been a great help to me when I have needed them and work towards getting a positive outcome for both me and... Lloyds have always been a great help to me when I have needed them and work towards getting a positive outcome for both me and them when I have been in difficulties, thankfully those times are now behind me and they always prove just as friendly and helpful now I don’t need them as much. Read more Read less

    {"display":"Neil ","full_name":"Neil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Closed my account with no reason given

    Lloyds Bank closed both my Current account and Business account. No reason given. Demanded that I repay my overdraft within 30 days. It's ridiculous that... Lloyds Bank closed both my Current account and Business account. No reason given. Demanded that I repay my overdraft within 30 days. It's ridiculous that banks are allowed to do this and give no explanation at all or give you a chance to explain any actions that may have aroused suspicions. Read more Read less

    {"display":"GoldBricks","full_name":"GoldBricks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Closed my account with no reason given

    Lloyds Bank closed both my Current account and Business account. No reason given. Demanded that I repay my overdraft within 30 days. It's ridiculous that... Lloyds Bank closed both my Current account and Business account. No reason given. Demanded that I repay my overdraft within 30 days. It's ridiculous that banks are allowed to do this and give no explanation at all or give you a chance to explain any actions that may have aroused suspicions. Read more Read less

    {"display":"GoldBricks","full_name":"GoldBricks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Was good, not anymore.

    Had a Lloyds business account for over 15 years. Was good for sometime. Now they're just greedy. Monthly fees gone up to £8.50 per month.... Had a Lloyds business account for over 15 years. Was good for sometime. Now they're just greedy. Monthly fees gone up to £8.50 per month. They charge £12 month for an overdraft whether you use it or not. Read more Read less

    {"display":"Ivan James","full_name":"Ivan James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1417342.png"}}'s avatar
  • 4/5

    Club Lloyds

    You get emails from them regularly, they are good to speak to on the phone. Competitive rates. They offer a wide range of services. Club... You get emails from them regularly, they are good to speak to on the phone. Competitive rates. They offer a wide range of services. Club Lloyds gives interest and an annual incentive to choose from a list of offers. Read more Read less

    {"display":"Allen","full_name":"Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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