I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an... I have just spent an hour on the phone with a man who would simply not listen to my plight, as the result of an extremely acrimonious divorce I am now in dire need of a mortgage payment holiday, he refused to acknowledge that I had already received a holiday a year or more ago and finally suggested that I should seek help from another source.......... 20+ years as a customer seems to mean nothing! I am now in the position of pay my mortgage and not eat or do not pay my mortgage and eat!!!! I will never use their mortgage services again, they should be ashamed of themselves...... Read more Read less

Absolutely appalling service from the get go, from rude staff to claims consultants that call you a liar and tell you that incidents did not... Absolutely appalling service from the get go, from rude staff to claims consultants that call you a liar and tell you that incidents did not happen. To ignoring reports of damage, health hazards and then be left for months before anyone makes a visit. Incompetent and inept staff and contractors damaging home. Causing disruption and disarray for 8 months with no end in sight. When you make a complaint it goes to claims consultant. When they are part of complaint. No resolution whatsoever, still going on with no reason given for delay, poor workmanship, damage to home. Where are the managers? This company needs exposing. Read more Read less

ISA easy to open and manage through the App.

Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot better about everything and i literally cannot thank them enough. I really felt that they cared and that makes such a HUGE difference. Truly indebted to them. Read more Read less

Easy to deal with and dealt with claims comprehensively

I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank... I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank I've decided to give it a try. Read more Read less

It's the best bank ever .I really love this bank because it's sorting out even the biggest problem you could have

Never had any issues with them in all.ly years banking with them

Adequate rates helpful staff when you need something