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Nationwide reviews

Nationwide Logo
Rated Good • 4.35/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,909 product reviews

Average score of 4.35/5
5 star
70%
4 star
16%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide is loved for its friendly staff, rewarding loyalty with cash bonuses, and keeping branches open when others close. Their app and online banking are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. Customer service can be brilliant but also frustratingly slow or unhelpful, especially with fraud or account freezes. Home insurance claims and FlexPlus insurance have drawn criticism for poor handling and high costs.

Positive themes

  • Nationwide’s FlexAccount and FlexDirect reward loyalty with regular cash bonuses and fairer share payments.
  • Nationwide’s customer service is often praised for being friendly, helpful and knowledgeable in branch and online.
  • Many appreciate Nationwide’s commitment to keeping high street branches open for personal service.

Negative themes

  • Nationwide’s app and online banking can be clunky and frustrating compared to newer banks.
  • Several report poor handling of fraud or account freezes causing serious inconvenience and distress.
  • Home insurance claims are often criticised for slow responses and poor customer care.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2909 company reviews • Last reviewed within 7 days

Good rate of interest and set up on app in minutes.

Fixed Rate Bond • 12th April 2026

Good rate of interest and set up on app in minutes.. Easy to apply and not have to worry about what happens at maturity.

{"display":"Davie 555","full_name":"Davie 555","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Nationwide are by far the best bank.

FlexBasic • 10th April 2026

Nationwide are by far the best bank. Keeping branches open. Even competitors are now reopening branches as they’ve realised it was a mistake. They are... Nationwide are by far the best bank. Keeping branches open. Even competitors are now reopening branches as they’ve realised it was a mistake. They are the only bank in my town an it’s awesome. The convenience. The service and the staff are just great. And getting benefits like fairer share and thank you payments instead of shareholders. Cannot get better Read more Read less

{"display":"Tony C","full_name":"Tony C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1461314.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Very easy to use.

    Very easy to use. I had fraud on my cc. I recieved a call from Nationwide to advise and they refunded all the transactions very... Very easy to use. I had fraud on my cc. I recieved a call from Nationwide to advise and they refunded all the transactions very quickly. Staff member was lovely and helpful. Read more Read less

    {"display":"Lana H","full_name":"Lana H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Haven't had any issues after over ten years

    Haven't had any issues after over ten years

    {"display":"Alan B","full_name":"Alan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Nationwide

    Always helpful, good products and branch in town

    {"display":"Richard L","full_name":"Richard L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Richard L 5th April 2026
  • 5/5

    They look after my finances & me.

    They look after my finances & me. e.g. they provide alerts that let me know I'm running low on funds & I've got money going... They look after my finances & me. e.g. they provide alerts that let me know I'm running low on funds & I've got money going out soon, so I never have to go into my overdraft. Whenever I need help they are there, either on the end of a phone or in person in branch. They also promise to keep those people there in the future. Read more Read less

    {"display":"Jackie Winstanley","full_name":"Jackie Winstanley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/605139.png"}}'s avatar
  • 5/5

    Easy remortgage process

    It was a remortgage on our property. The whole process was extremely easy and didn’t take long at all

    {"display":"Louise A","full_name":"Louise A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Louise A 3rd April 2026
  • 5/5

    Good service and app is good, I would recommend

    Good service and app is good, I would recommend

    {"display":"Isobel","full_name":"Isobel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Isobel 2nd April 2026
  • 4/5

    Would love a higher monthly deposit

    I am now 6 months in to my third consecutive Flex Regular Saver. In a perfect world, I'd be able to deposit more than £200 monthly.

    {"display":"E L","full_name":"E L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Regular Savings
    E L 1st April 2026
  • 5/5

    Most caring bank about customers.

    Most caring bank about customers.

    {"display":"saKa","full_name":"saKa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    saKa 31st March 2026
  • 1/5

    Your money isn’t safe here

    Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from... Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my account but Nationwide carried on paying them without my consent. They paid them for 3 years without my knowledge. I’m really sick so didn’t scroll down on the app to see if they were paying something they shouldn’t and now they’re victim blaming. They’ve been gaslighting, lying and denying they owe me £900. They offered me £175 for the glitch! No give me back the money you paid out of my account without my consent! I’ve had to go to the financial ombudsman and I’m not impressed. If they take money out of your account that they shouldn’t, you won’t get it back. so why risk it, honestly bank elsewhere where your money is safe because it sure isn’t safe here. Read more Read less

    {"display":"MoominsPie ","full_name":"MoominsPie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexBasic
    MoominsPie 29th March 2026

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