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Ratings based on 859 reviews Last review 3 days ago
4.48 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

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Your Nationwide Reviews (859)

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16th July 2018

Breakdown Cover with Nationwide

Broke down very busy area spoke to a lovely lady who took all information made us feel at ease and kept in touch. Breakdown assistance within 35 mins very helpful mechanic bought vechical back home on transporter. Thank you to all great staff,...

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Broke down very busy area spoke to a lovely lady who took all information made us feel at ease and kept in touch. Breakdown assistance within 35 mins very helpful mechanic bought vechical back home on transporter. Thank you to all great staff, amazing service.

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5th July 2018

How every 'bank' should be

I can't rate Nationwide highly enough. Their products are extremely good value for money; their staff friendly helpful & respectful, and of course their ethos means you know that they are doing right by you, instead of lining the pockets of...

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I can't rate Nationwide highly enough. Their products are extremely good value for money; their staff friendly helpful & respectful, and of course their ethos means you know that they are doing right by you, instead of lining the pockets of shareholders and fat cat CEOs. The FlexPlus account is excellent value - the breakdown cover, travel insurance and mobile phone insurance have all been used by me and there has never been a single issue. Their online banking service is very user-friendly and has a good interface too. I have my mortgage, loan, Child ISA, credit card and joint current account with them and would highly recommend all of them. Excellent stuff, if only more companies were like them...

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26th June 2018

Still waiting after 2 months

I put in a claim for travel insurance since 23rd April, 2018 and provided all the documents they...

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I put in a claim for travel insurance since 23rd April, 2018 and provided all the documents they required.
I was contacted to send proof of my watches which I did on the same day. A week after that, I was asked to send estimate to replace the watches.
I have not received any correspondence from anyone since I put in the claim. I feel very disappointed with the service Flexplus travel has provided. I call every week and still have not got any update on my claim and recently had to file in a complaint.

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23rd June 2018

Quick pay out for stolen phone

Been with nationwide years now first time I had to use any of the insurance due to a stolen phone. Was worried as the phone original order did not have IMEI number on which is a requirement. I wrote in claim this fact and gave a snapshot of my find my...

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Been with nationwide years now first time I had to use any of the insurance due to a stolen phone. Was worried as the phone original order did not have IMEI number on which is a requirement. I wrote in claim this fact and gave a snapshot of my find my phone app with the IMEI number. Very happy that they sent me a new phone very quick

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23rd June 2018

loyal customers mean nothing

I have two current accounts with nationwide one single and one joint. I went on maternity leave and as I was not receiving a wage my overdraft was taken away on my single account to the sum of £900 due to this I could not pay some direct debts due and ...

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I have two current accounts with nationwide one single and one joint. I went on maternity leave and as I was not receiving a wage my overdraft was taken away on my single account to the sum of £900 due to this I could not pay some direct debts due and this affected my credit score our joint account had an overdraft limit of nearly 5000 we asked for it to be increased to £2000 nationwide refused due to my recent credit score rating that I feel was caused by them. I have been a loyal customer for over two decades and always had an excellent credit score but have received no help from this bank even though there earlier decision has been a major influence on my recent credit score which is why we were refused a greater overdraft on our joint account

Very disappointed with this bank and would not recommend them to anyone.

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21st June 2018

Great Benefits

I switched to Nationwide from TSB since having the account for years I had never switched before but I must say the service was excellent. I had no problems moving over and te benefits of the account far outweigh anything my previous bank could...

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I switched to Nationwide from TSB since having the account for years I had never switched before but I must say the service was excellent. I had no problems moving over and te benefits of the account far outweigh anything my previous bank could offer. The app and online banking is brilliant and very easy to use.

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10th June 2018

Where others reject Nationwide,studies then accepts

Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving...

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Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving over 11% over the life of the loan.Smashing.

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9th June 2018

Really helpful when things go wrong

Four figure purchase went wrong in New Zealand when a company claimed it could no longer trade. The Nationwide team got onto the case very quickly and managed to backcharge the company's account. They recovered 100% of the loss including currency...

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Four figure purchase went wrong in New Zealand when a company claimed it could no longer trade. The Nationwide team got onto the case very quickly and managed to backcharge the company's account. They recovered 100% of the loss including currency exchange rate move.

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3rd June 2018

Spot On Bank

We have had accounts with Nationwide for many years. Finished the mortgage years ago and kept them for the banking. CHAPS/SWIFTS - never a problem, shame they stopped direct dollar deposits but easy to work around. Online and phone app are very easy...

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We have had accounts with Nationwide for many years. Finished the mortgage years ago and kept them for the banking. CHAPS/SWIFTS - never a problem, shame they stopped direct dollar deposits but easy to work around. Online and phone app are very easy to use.
Branch staff have always been helpful especially during our recent house move.

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