Nationwide reviews

Nationwide reviews
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Donates a percentage of profits to charitable causes
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Has branches you can visit in-person
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Manage your account or policy via an app or website
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Positioned as being a socially responsible organisation
Review summary
People rate this company as Good based on 2,601 product reviews
Latest positive rating
Latest negative rating
RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!
As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my... As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Read more Read less

About Nationwide
Nationwide is the world's largest building society, with 16 million members.
Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.
Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.
Nationwide at a glance
Reviews for Nationwide
Showing 11 of 2601 company reviews • Last reviewed within 7 days
RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!
As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my... As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Read more Read less
Best cash ISA rate and easy to set up.
Best cash ISA rate and easy to set up.
Products from Nationwide
FlexAccount
by NationwideNationwide’s FlexAccount is a current account with no monthly fee. If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you...
FlexAccount
by NationwideNationwide’s FlexAccount is a current account with no monthly fee. If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you...
FlexPlus
by NationwideNationwide FlexPlus is a packaged bank account. For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover....
FlexPlus
by NationwideNationwide FlexPlus is a packaged bank account. For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover....
FlexDirect
by NationwideThe Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months. If you’re eligible for an overdraft,...
FlexDirect
by NationwideThe Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months. If you’re eligible for an overdraft,...
Credit card
by NationwideNationwide’s purchase and balance transfer credit card offers 0% interest on all purchases and balance transfers for 15 months. The 0% interest also applies to spending abroad. You can apply...
Credit card
by NationwideNationwide’s purchase and balance transfer credit card offers 0% interest on all purchases and balance transfers for 15 months. The 0% interest also applies to spending abroad. You can apply...
Mortgages
by NationwideNationwide offer a range of mortgages to cover different borrowing needs. Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage...
Mortgages
by NationwideNationwide offer a range of mortgages to cover different borrowing needs. Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage...
FlexBasic
by NationwideNationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account. There’s no monthly fee for FlexBasic and Nationwide...
FlexBasic
by NationwideNationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account. There’s no monthly fee for FlexBasic and Nationwide...
Home insurance
by NationwideNationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance. It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead...
Home insurance
by NationwideNationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance. It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead...
Regular Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Regular Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Cash ISA
by NationwideThe Nationwide Fixed Rate Cash ISA can be opened with as little as £1. You can open a Nationwide Cash ISA by using the banking app or internet bank (if...
Cash ISA
by NationwideThe Nationwide Fixed Rate Cash ISA can be opened with as little as £1. You can open a Nationwide Cash ISA by using the banking app or internet bank (if...
Personal Loan
by NationwideNationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan...
Personal Loan
by NationwideNationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan...
Flexclusive
by NationwideOur Nationwide Flexclusive reviews can help you to find out what life as a Nationwide customer is really like. And if you have experience of using this product, why not...
Flexclusive
by NationwideOur Nationwide Flexclusive reviews can help you to find out what life as a Nationwide customer is really like. And if you have experience of using this product, why not...
Fixed Rate Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Fixed Rate Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Tracker Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial products and services, including a variety of mortgage products. A tracker mortgage will usually follow the current interest rate...
Tracker Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial products and services, including a variety of mortgage products. A tracker mortgage will usually follow the current interest rate...
Help to Buy ISA
by NationwideLaunched at the end of 2015, Nationwide are one of the organisations to offer the Help to Buy ISA. Created to help suport first time buyers looking for their first...
Help to Buy ISA
by NationwideLaunched at the end of 2015, Nationwide are one of the organisations to offer the Help to Buy ISA. Created to help suport first time buyers looking for their first...
Instant Access Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Instant Access Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Business Banking
by NationwideNationwide business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Nationwide is really like. With business banking...
Business Banking
by NationwideNationwide business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Nationwide is really like. With business banking...
Instant ISA Saver
by NationwideNationwide ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Nationwide is really like. Oh, and if...
Instant ISA Saver
by NationwideNationwide ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Nationwide is really like. Oh, and if...
Loyalty Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Loyalty Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Car Insurance
by NationwideNationwide car insurance reviews on Smart Money People come from drivers like you! You can read these honest Nationwide car insurnance reviews to help you decide which car insurance provider...
Car Insurance
by NationwideNationwide car insurance reviews on Smart Money People come from drivers like you! You can read these honest Nationwide car insurnance reviews to help you decide which car insurance provider...
Limited Access Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Limited Access Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Select Credit Card
by NationwideNationwide Select Credit Card reviews can help you to find out about the pros and cons of the Select Credit Card credit card. What kind of features do Nationwide customers...
Select Credit Card
by NationwideNationwide Select Credit Card reviews can help you to find out about the pros and cons of the Select Credit Card credit card. What kind of features do Nationwide customers...
Junior ISA
by NationwideNationwide offer a Junior ISA for children aged under 18. The interest rate on this account is variable and the money is locked away until the child is 18. Once...
Junior ISA
by NationwideNationwide offer a Junior ISA for children aged under 18. The interest rate on this account is variable and the money is locked away until the child is 18. Once...
e-Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
e-Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Investments
by NationwideNationwide investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with Nationwide is really like. Oh, and if you...
Investments
by NationwideNationwide investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with Nationwide is really like. Oh, and if you...
Student Current Account
by NationwideNationwide’s FlexStudent Current Account is designed for those in full-time UCAS education. The account has an interest-free overdraft option and use of Nationwide’s mobile banking app. FlexStudent account holders get...
Student Current Account
by NationwideNationwide’s FlexStudent Current Account is designed for those in full-time UCAS education. The account has an interest-free overdraft option and use of Nationwide’s mobile banking app. FlexStudent account holders get...
Life Insurance
by NationwideDo you want to find out what life as a Nationwide life insurance customer is like? Now you can! Read Nationwide life insurance reviews at Smart Money People to find...
Life Insurance
by NationwideDo you want to find out what life as a Nationwide life insurance customer is like? Now you can! Read Nationwide life insurance reviews at Smart Money People to find...
Junior Instant Access Savings
by NationwideNationwide Building Society offer a junior instant access savings account. The FlexOne Saver has a variable interest rate and is only available to FlexOne current account holders aged 11 to...
Junior Instant Access Savings
by NationwideNationwide Building Society offer a junior instant access savings account. The FlexOne Saver has a variable interest rate and is only available to FlexOne current account holders aged 11 to...
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