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Nationwide reviews

Nationwide Logo
Rated Good • 4.31/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,799 product reviews

Average score of 4.31/5
5 star
69%
4 star
17%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended negatively over the past 90 days

Nationwide is loved for its friendly staff, rewarding loyalty with cash bonuses, and keeping branches open when others close. Their app and online banking are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. Customer service can be brilliant but also frustratingly slow or unhelpful, especially with fraud or account freezes. Home insurance claims and FlexPlus insurance have drawn criticism for poor handling and high costs.

Positive themes

  • Nationwide’s FlexAccount and FlexDirect reward loyalty with regular cash bonuses and fairer share payments.
  • Nationwide’s customer service is often praised for being friendly, helpful and knowledgeable in branch and online.
  • Many appreciate Nationwide’s commitment to keeping high street branches open for personal service.

Negative themes

  • Nationwide’s app and online banking can be clunky and frustrating compared to newer banks.
  • Several report poor handling of fraud or account freezes causing serious inconvenience and distress.
  • Home insurance claims are often criticised for slow responses and poor customer care.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2799 company reviews • Last reviewed within 7 days

Very helpful as a student, no problems, feel looked...

FlexAccount • 20th March 2026

Very helpful as a student, no problems, feel looked after, good communications and get given money when the bank is doing well. Makes me feel... Very helpful as a student, no problems, feel looked after, good communications and get given money when the bank is doing well. Makes me feel like they actually genuinely care about customers Read more Read less

{"display":"Sam C","full_name":"Sam C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Big branch network with excellent staff, phone banki...

FlexAccount • 20th March 2026

Big branch network with excellent staff, phone banking without long waits.

{"display":"Nagakusala","full_name":"Nagakusala","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1055950.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    I have had a good experience with Nationwide, althou...

    I have had a good experience with Nationwide, although there was an issue with my card which was annoying. However they are great at solving customer problems.

    {"display":"Han X","full_name":"Han X","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Han X 16th March 2026
  • 4/5

    The Nation is Wide!

    Any time I have a need to contact Nationwide's customer service, I am always met with a friendly and helpful assistant. My enquiries are always handled courteously and diligently.

    {"display":"Winston Haughton","full_name":"Winston Haughton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Flexplus account has good insurance products for a fee.

    Flexplus account has good insurance products for a fee. The fee is far better than individual insurances. Savings rates are not the best however.

    {"display":"David L","full_name":"David L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    David L 13th March 2026
  • 5/5

    Truly Attentive Service

    I love how Nationwide is always open and friendly, it honestly feels like home communicating with them. They’re actually, yes actually, by your side and want to help.

    {"display":"Alexander Louis","full_name":"Alexander Louis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good customer service

    Helpful customer service when I had an issue that needed attention, savings pot helps encourage you to save money. Overall I have never had any sort of issue with them!

    {"display":"Megan w","full_name":"Megan w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I get the bonus payment each year which is nice.

    I get the bonus payment each year which is nice. Also, the App is great - shows all my accounts and it's easy to use.

    {"display":"michael taylor","full_name":"michael taylor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Make the switch to Nationwide

    I switched to Nationwide for personal banking (FlexDirect) after being with Barclays since my student years - a very long time! So glad that I... I switched to Nationwide for personal banking (FlexDirect) after being with Barclays since my student years - a very long time! So glad that I made the move. I received a £200 welcome for doing so (not my main reason for switching) and every year since I have received an annual Fairer Share bonus payment of £100 for being a customer. I find the Nationwide app and products so easy to navigate for banking online. If I have any questions, I can chat online with a real person - not a bot. I also applaud the fact that while all the high street branches are closing, Nationwide stays open. I wish I had made the switch sooner and would recommend Nationwide Bank to others. Read more Read less

    {"display":"Nadia Stanbridge ","full_name":"Nadia Stanbridge ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Decent interest rate for high street bank, would rec...

    Decent interest rate for high street bank, would recommend especially if you already have an account! The main account also great especially with all the various perks

    {"display":"Vivvy","full_name":"Vivvy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Vivvy 8th March 2026
  • 5/5

    Good experience with Nationwide security

    Good experience with Nationwide security. I got robbed once and they dealt with it quickly and refunded my money. Plus, I like getting their one-off... Good experience with Nationwide security. I got robbed once and they dealt with it quickly and refunded my money. Plus, I like getting their one-off cash payments. For example, I recently got £50 paid into my account as a thank you. Read more Read less

    {"display":"Jeremy S","full_name":"Jeremy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Jeremy S 5th March 2026

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