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Nationwide reviews

Nationwide Logo
Rated Good • 4.34/5

Nationwide reviews

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Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,753 product reviews

Average score of 4.34/5
5 star
69%
4 star
17%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide wins hearts with friendly branches, solid customer service, and rewarding loyalty with bonuses and good savings rates. Their app is generally easy to use, though some find it a bit behind the times. On the downside, insurance claims and mortgage services can be slow or frustrating, and some customers find the card reader security a hassle. A few have faced serious issues with discrimination or account freezes.

Positive themes

  • Nationwide’s branches and friendly staff make banking feel personal and welcoming.
  • The Nationwide app is easy to use and helps manage accounts smoothly.
  • Nationwide rewards loyal customers generously with bonuses and profit shares.

Negative themes

  • Insurance claims and home repairs with Nationwide can be slow and disappointing.
  • The card reader security is annoying and outdated for many Nationwide users.
  • Customer service can be poor or unhelpful in serious issues like fraud or discrimination.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2753 company reviews • Last reviewed within 7 days

Great to bank with

FlexAccount • 5th February 2026

Been with Nationwide as long as I’ve had a bank account. Never had an issue with them and they’ve been great when I’ve needed help.

{"display":"Kirsty B","full_name":"Kirsty B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Which building society 2025 hate to see who they wer...

FlexBasic • 5th February 2026

Which building society 2025 hate to see who they were upagainst! Firstly, the staff are lovely. I decided to do a switch, as I'd seen... Which building society 2025 hate to see who they were upagainst! Firstly, the staff are lovely. I decided to do a switch, as I'd seen on the TV that they were a great building society etc winning Which 2025. I liked the fact I would be rewarded with £175. My switch has gone through - I am apparently not eligible for the switch reward. Bit gutted however, thought at least all my accounts are in one place. Went to set up standing orders... Can't do it, I need a card reader, and I haven't got a pin number. Can't set up any payments at all. Tried adding money through my Monzo account, for a fast payment, a post office van collecting from Nationwide and personally delivering my money to Monzo headiffice would have been quicker! Spoke to customer services, however, I'm trying to figure out what they are actually authorised to do! I'm now closing my account my Nationwide and have to go through the hassle and stress of opening a brand new account elsewhere. The money that is due into my Nationwide, has left me panicking as I have no idea what will happen. I am hoping that I can go into the branch tomorrow and empty my account. EDIT - I have raised a compliant NBS8449055 and no one has contacted me. In relation to my money that I was worried about. I went into the bank today and £520 has disappeared from my current account that is now closed! Which seems to be spinning around Nationwide's hemisphere and not with me. Two days I have been left with nothing, and it does not look like things will be any better tomorrow. Now been told that I have been issued a cheque, which is not want I asked for. I have to now wait for the cheque to be cleared, sent out and then I have to pay into another account and wait for it to clear. Does not help me as I have bills, food shopping and will be left in financial hardship. So thanks Nationwide! Read more Read less

{"display":"Kate M","full_name":"Kate M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 4/5

    Middling interest rates, good app

    Middling interest rates, good app

    {"display":"SW","full_name":"SW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    SW 5th February 2026
  • 5/5

    Great service and quality products focused on the cu...

    Great service and quality products focused on the customer rather than the sector

    {"display":"adam s","full_name":"adam s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    adam s 4th February 2026
  • 5/5

    Nationwide have it All!

    Nationwide have a great banking mobile app and their desktop app has even more features. Totally user-friendly and capable. FaceID login makes life easy and... Nationwide have a great banking mobile app and their desktop app has even more features. Totally user-friendly and capable. FaceID login makes life easy and it never fails, not for me anyway. And they have a High Street branch nearby! Read more Read less

    {"display":"PilotPete","full_name":"PilotPete","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    PilotPete 3rd February 2026
  • 1/5

    Trying to get answers online is almost impossible an...

    Trying to get answers online is almost impossible and very stressful, I was eventually given a refund from a company I used with no help... Trying to get answers online is almost impossible and very stressful, I was eventually given a refund from a company I used with no help from nationwide, it showed on my online account for a day then dissappeared showing I still owed all the full original payment, when I eventually got hold of someone from nationwide after a lengthy wait they told me that I did get the refund and stated the refund which was £100 short, when I questioned it, again after a lengthy wait I was told sorry typing error! There should be a way of seeing refunds until clear all the time online, not just for a day! I'm looking at sourcing another credit card company, I have zero trust or confidence in nationwide now. Read more Read less

    {"display":"Tommy Marks","full_name":"Tommy Marks","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1337377.png"}}'s avatar
    Credit card
    Tommy Marks 2nd February 2026
  • 5/5

    This is the best bank I've ever been a customer of.

    This is the best bank I've ever been a customer of. They don't charge you fees for basic products, they treat customers fairly and reward... This is the best bank I've ever been a customer of. They don't charge you fees for basic products, they treat customers fairly and reward loyalty yearly with fairer sharer payments. It feels like being part of a family, not a bank. Read more Read less

    {"display":"AP","full_name":"AP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    AP 1st February 2026
  • 5/5

    All ways here to help and as a building society the...

    All ways here to help and as a building society the best I have had and customer come first

    {"display":"Darren Shepherd","full_name":"Darren Shepherd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/365883.png"}}'s avatar
    FlexBasic
    Darren Shepherd 30th January 2026
  • 5/5

    Great service and competitive.

    Great service and competitive. When needed clarity was very helpful and understanding!

    {"display":"James Carter","full_name":"James Carter","avatar":{"url":"\/assets\/uploads\/avatars\/users\/787201.png"}}'s avatar
    Mortgages
    James Carter 29th January 2026
  • 4/5

    Nationwide it self is fine.

    Nationwide it self is fine. The only issue with their credit card is, there are no perks, like points, rewards, deals or discounts. Use your... Nationwide it self is fine. The only issue with their credit card is, there are no perks, like points, rewards, deals or discounts. Use your credit card, pay your bill on time and then story ends. Read more Read less

    {"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    MM 28th January 2026
  • 5/5

    Beneficial Banking

    Being a building society it is run for the benefit of its members, the staff are always helpful. Recently they have started to give bonuses... Being a building society it is run for the benefit of its members, the staff are always helpful. Recently they have started to give bonuses to their customers, which is very welcome. Read more Read less

    {"display":"Richard G","full_name":"Richard G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Richard G 28th January 2026

    Products from Nationwide
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