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Nationwide reviews

Nationwide Logo
Rated Good • 4.35/5

Nationwide reviews

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Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,744 product reviews

Average score of 4.35/5
5 star
69%
4 star
17%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide wins hearts with friendly branches, solid customer service, and rewarding loyalty with bonuses and good savings rates. Their app is generally easy to use, though some find it a bit behind the times. On the downside, insurance claims and mortgage services can be slow or frustrating, and some customers find the card reader security a hassle. A few have faced serious issues with discrimination or account freezes.

Positive themes

  • Nationwide’s branches and friendly staff make banking feel personal and welcoming.
  • The Nationwide app is easy to use and helps manage accounts smoothly.
  • Nationwide rewards loyal customers generously with bonuses and profit shares.

Negative themes

  • Insurance claims and home repairs with Nationwide can be slow and disappointing.
  • The card reader security is annoying and outdated for many Nationwide users.
  • Customer service can be poor or unhelpful in serious issues like fraud or discrimination.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2744 company reviews • Last reviewed within 7 days

Nationwide it self is fine.

Credit card • 28th January 2026

Nationwide it self is fine. The only issue with their credit card is, there are no perks, like points, rewards, deals or discounts. Use your... Nationwide it self is fine. The only issue with their credit card is, there are no perks, like points, rewards, deals or discounts. Use your credit card, pay your bill on time and then story ends. Read more Read less

{"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MM
Rated Good • 4/5
Read more product reviews

Beneficial Banking

FlexAccount • 28th January 2026

Being a building society it is run for the benefit of its members, the staff are always helpful. Recently they have started to give bonuses... Being a building society it is run for the benefit of its members, the staff are always helpful. Recently they have started to give bonuses to their customers, which is very welcome. Read more Read less

{"display":"Richard G","full_name":"Richard G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Reliable, Friendly, and Easy to Use

    I’ve had a really positive experience with my children's Nationwide current accounts. The app is clear and easy to use, everyday banking is straightforward, and... I’ve had a really positive experience with my children's Nationwide current accounts. The app is clear and easy to use, everyday banking is straightforward, and customer service has always been helpful and friendly when we’ve needed support. I’d definitely recommend Nationwide for a solid, no-nonsense current account. Read more Read less

    {"display":"Laura Whittle","full_name":"Laura Whittle","avatar":{"url":"\/assets\/uploads\/avatars\/users\/6081.png"}}'s avatar
    FlexAccount
    Laura Whittle 27th January 2026
  • 5/5

    Superb service in person branches locally.

    Superb service in person branches locally. Website and online banking works seemlessly.

    {"display":"John H","full_name":"John H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    John H 27th January 2026
  • 4/5

    Bonus for being a member

    I got interest on the account and offer on the savings account as well as member bonus

    {"display":"Kam and Balbir","full_name":"Kam and Balbir","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Kam and Balbir 26th January 2026
  • 5/5

    Switching to Nationwide FlexDirect was trouble free

    Switching to a Nationwide FlexDirect account was quick, easy and trouble free. And I got cash back for switching, get paid to use my debit... Switching to a Nationwide FlexDirect account was quick, easy and trouble free. And I got cash back for switching, get paid to use my debit card and get interest on my balance. Read more Read less

    {"display":"Robin Braysher","full_name":"Robin Braysher","avatar":{"url":"\/assets\/uploads\/avatars\/users\/501900.png"}}'s avatar
    FlexDirect
    Robin Braysher 26th January 2026
  • 5/5

    Really happy with the switch to Nationwide.

    Really happy with the switch to Nationwide. It's an ethical bank with great cash back and interest benefits.

    {"display":"Sam","full_name":"Sam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Sam 26th January 2026
  • 5/5

    its easy to fund from my app and i find the whole pr...

    its easy to fund from my app and i find the whole process straightforward and hassle free

    {"display":"steve p","full_name":"steve p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Regular Savings
    steve p 25th January 2026
  • 5/5

    Excellent Banking Service

    Thankfully, Nationwide still have a branch open in Lincoln, where we were helped set up a joint account. Excellent help given.

    {"display":"Joan","full_name":"Joan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/720952.png"}}'s avatar
    FlexAccount
    Joan 25th January 2026
  • 5/5

    Nationwide FlexDirect

    Opened account over five years ago and never had a problem. Online banking is very secure with a four stage process with a card reader,... Opened account over five years ago and never had a problem. Online banking is very secure with a four stage process with a card reader, not just an otp to your phone, and website is simple to use and well laid out. Statements are clear and payments are easy to make. Read more Read less

    {"display":"John F","full_name":"John F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    John F 25th January 2026
  • 5/5

    Great rate for getting on property ladder!

    I took a mortgage with Nationwide and got a good rate for seven years and I'm still so happy I made this decision and was... I took a mortgage with Nationwide and got a good rate for seven years and I'm still so happy I made this decision and was able to get on the property ladder when other banks don't even come close to offering the same level of help. Read more Read less

    {"display":"andrew kevin fawn","full_name":"andrew kevin fawn","avatar":{"url":"\/assets\/uploads\/avatars\/users\/763175.png"}}'s avatar
    Mortgages
    andrew kevin fawn 25th January 2026

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