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Ratings based on 825 reviews Last review 2 days ago
4.48 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

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Your Nationwide Reviews (825)

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17th April 2018

FANTASTIC VALUE

I have had my Nationwide Flexplus Account (paying originally £10/month) now £13/month for 3 years now. In the 2 experiences I've had to claim on their "Travel" insurance and their "Mobile phone" insurance, I have nothing but praise for them. It was u...

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I have had my Nationwide Flexplus Account (paying originally £10/month) now £13/month for 3 years now. In the 2 experiences I've had to claim on their "Travel" insurance and their "Mobile phone" insurance, I have nothing but praise for them. It was unfortunate that I was unable to travel to Las Vegas 2 years ago (advised by the hospital) and Nationwide customer service operator was very helpful, understanding and apart from paying the usual excess, I was re-reimbursed for the whole amount. Recently (3 months ago) my daughter had her Iphone knocked out of her hand and the screen shattered - she was really upset and once again Nationwide customer service was very helpful and understanding and apart from a little paperwork to fill in and "excess" to pay, she was given a replacement with 2 weeks. I think the £13/month is definitely worth paying with all the other advantages of the package account - better interest rate on savings account, my husband is still covered with travel insurance but I pay extra now that I have a "condition", cash withdrawals abroad . I would definitely recommend Nationwide Flexplus Account.

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6th April 2018

Amazing benefits good cost

Mobile phone cover, travel insurance, interest on balances put 2500, fee free overdraft and access to flexclusive savings (better interest rates). The customer services is amazing the benefits of the account for just £13 a month are great I had to ...

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Mobile phone cover, travel insurance, interest on balances put 2500, fee free overdraft and access to flexclusive savings (better interest rates). The customer services is amazing the benefits of the account for just £13 a month are great I had to upgrade travel insurance due to pre existing condition but was only £30 for the year so really good value for money and free cash withdrawals abroad!

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3rd April 2018

Excellent value - and so far it delivers

It's hard to argue with the value of the FlexPlus account - £13 a month for worldwide travel cover AND mobile phone insurance AND breakdown/recovery makes it a no-brainer for me as I'd be buying all those anyway. I was a bit concerned whether the ...

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It's hard to argue with the value of the FlexPlus account - £13 a month for worldwide travel cover AND mobile phone insurance AND breakdown/recovery makes it a no-brainer for me as I'd be buying all those anyway. I was a bit concerned whether the breakdown cover would match up to my previous provider but I had to use it over the Easter weekend and it was excellent service. Quick, efficient, friendly. Brilliant.

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27th March 2018

awful treatment/discriminates against mental health paitents

with reference to my previous review, the nationwide fraud department lady(Kelly) is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in...

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with reference to my previous review, the nationwide fraud department lady(Kelly) is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in an awful way stating its my problem I suffer with bi-polar not Nationwide's, SHOCKING TRULY SHOCKING AWFUL WAY TO TREAT CUSTOMERS, but by going on the number of negative reviews and no responses from Nationwide it shows they treat customer, oops sorry member like Sh.t awful Building society.

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15th March 2018

Home Insurance Review

Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it...

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Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it was Sunday decided to let Nationwide sort it out as there was no guarantee we would get anyone any quicker- that was a big mistake. Received a text to say a plumber had been allocated the work and would be in touch. Water still filling buckets overnight and into Monday. Plumber finally arrived Monday AM and carried out repair, only for one of the joints to start leaking within 1/2 hr of job being done. Assessor came out to inspect the damage caused by original leak and advised we get the original plumber out to correct the repair. Back on to Nationwide to be told in a curt manner we had dialed the wrong number. In fact we had not, the correct number was diverting internally, so passed from one person to another. Finally told we could not be connected to the appropriate department, but they would be contacted by email on our behalf and they would phone us. No one called. Phoned the correct number on Thursday, to be told yet again we had dialed the wrong number, until we read it back, and had it confirmed that we had in fact dialed the correct number and there was still a fault with the line. Finally spoke to someone around lunchtime who said they would take personal responsibility for getting a plumber back out to the job. 1900 hrs Thurs 15th March - still waiting, and still dripping. There has been a totally apathetic approach to our problem, the phone manner has generally been abrupt and implied we are in the wrong when calling although when checked with Nationwide we have in fact always dialed the right number. Customer service is very, very poor with no empathy for the situation being experienced.

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15th February 2018

It all adds up!

I am SO pleased with how easy it is to access my Nationwide Help-To-Buy ISA. I am super excited to watch my savings slowly build up via my mobile banking app and my online banking. The customer service team are really helpful and made sure I was...

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I am SO pleased with how easy it is to access my Nationwide Help-To-Buy ISA. I am super excited to watch my savings slowly build up via my mobile banking app and my online banking. The customer service team are really helpful and made sure I was choosing the right product for my needs. Thanks Nationwide!

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12th February 2018

Great support

Had some money sitting in my cash account and a staff who was serving me aske dif I had considered investing it. Showed me the interest rate which was beter than what i was getting. Listened to her advise and invested it and got a better interest and...

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Had some money sitting in my cash account and a staff who was serving me aske dif I had considered investing it. Showed me the interest rate which was beter than what i was getting. Listened to her advise and invested it and got a better interest and deal.

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