I’ve been with the Nationwide for many years of friendly practical service especially when i joined and when my husband died. I’ve recently received two... I’ve been with the Nationwide for many years of friendly practical service especially when i joined and when my husband died. I’ve recently received two separate sums of money from them. They always provide a service with a smile. Read more Read less

I like Nationwide as it is an easy bank to deal with, whether online, via their app or else in-Branch. I find it reassuring that,... I like Nationwide as it is an easy bank to deal with, whether online, via their app or else in-Branch. I find it reassuring that, while my nearest Branch is 18 miles away, I know it's there and not planning to close so is available if I need to do a personal face-to-face transaction Read more Read less

Nationwide is 5 star. They look after their customers and provide bonuses. You can always go into branch and speak to a human to resolve any queries. To class service.

The account's online banking facility is easy to handle

I am genuinely astonished that this level of operational failure is occurring within a regulated bank. Nationwide repeatedly denied a customer access to funds despite... I am genuinely astonished that this level of operational failure is occurring within a regulated bank. Nationwide repeatedly denied a customer access to funds despite four separate branch attendances with valid ID. On one occasion, the branch manager personally verified the ID and phoned Nationwide’s security team while holding it. Even then, access to funds was still refused. The solution offered afterwards was simply to “go back into the branch with ID again”, as though none of the previous visits had happened. What makes this deeply concerning is the complete absence of records. Nationwide has stated there were: no notes of calls no notes of branch visits no notes of ID verification no notes of DSAR requests Yet security decisions continued to be enforced regardless. Alongside this, multiple Nationwide staff — including on a security line — demonstrated a basic misunderstanding of data protection law, repeatedly referring to a Data Subject Access Request (DSAR) as a Freedom of Information request. FOI legislation does not apply to Nationwide at all. The fact that this error was repeated suggests a training and governance issue, not an isolated mistake. This case involved a disabled, vulnerable single mother, and Nationwide was explicitly told that denying access to funds was placing her at risk. Despite that, no proportionate safeguarding response was applied. The real-world consequences included missed medical appointments, disruption to a child’s education, damaged relationships, and credible safety concerns. This was not robust fraud prevention. It was process without memory, judgement, or accountability. For an organisation already fined heavily by the regulator for systemic control failures, this experience raises serious questions about whether governance and training issues have genuinely been resolved. Based on this experience, I would have real concerns about Nationwide’s ability to manage complex or vulnerable customer situations safely. Read more Read less

Nationwide provides an excellent range of savings accounts with good interest rates and an excellent online banking system and wide spread branch network

Ths account with Nationwide provide with all my need. I also have the opportunity to open a good rate savings account. So, really pleased

Good account but app not market leading

Easy to use banking via their app with excellent clear information. There are rarely any problems or issues but whenever there are, they are always... Easy to use banking via their app with excellent clear information. There are rarely any problems or issues but whenever there are, they are always really responsive and helpful. In addition I really appreciate that they have many branches where you can actually go and talk to a real human being, not an AI bot. On a side note, they are always very helpful and kind to my elderly mum, who struggles to understand online banking and prefers to do things the 'old fashioned' way. Top notch customer service - thank you Nationwide. Read more Read less