As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my... As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Read more Read less

Best cash ISA rate and easy to set up.

Great experience with nationwide, plenty of branches and good service.

Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates

Easy to use and understand, especially as a first credit card. I like how it is all able to be accessed online, and you can... Easy to use and understand, especially as a first credit card. I like how it is all able to be accessed online, and you can transfer money between accounts easily and see your balance. I would recommend. Read more Read less

Amazing customer service, always going the extra mile and demonstrating customer value every time

This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to... This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they can't when i complain they call me morning and promised me refund my money back now again call me in afternoon they sayed no refund its not bank fault my fault i use there debit card so don't waste money use this bank is totally fraud Read more Read less

I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made.

Easy application process and a fast around service.