Ratings based on 1175 reviews Last review 2 weeks ago
4.42 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

Read Full Description

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

5 780
4 266
3 42
2 14
1 71

Your Nationwide Reviews (1175)

Write a review
30th January 2020

Specialist Support Team are a complete joke

Steer clear of these power happy idiots. Placed restrictions on my Mums bank account after a 2 minute conversation with my Mum who is deaf and then deemed her unfit to look after her own finances. Have went for POA so I can sort it out for her. ...

Read more

Steer clear of these power happy idiots. Placed restrictions on my Mums bank account after a 2 minute conversation with my Mum who is deaf and then deemed her unfit to look after her own finances. Have went for POA so I can sort it out for her. They’re condescending and quite frankly rude with the IQ of a Hamster

Write a review
29th January 2020

Building society

Nationwide is my one and only banking account I will use I have been with others and well frankly have never been as helpful or trustworthy as nationwide I have now held my account with nationwide for 19years along with my family members and even my...

Read more

Nationwide is my one and only banking account I will use I have been with others and well frankly have never been as helpful or trustworthy as nationwide I have now held my account with nationwide for 19years along with my family members and even my own son has an account with them I'd not recommend any other bank/building society.

Write a review
28th January 2020

Great for some things, less for others

The account is fantastic for my pay - I work freelance for a company in China and nationwide works perfectly with the bank the company uses, so while my colleagues all get charged about £10 by their bank every month when they get paid I get charged ...

Read more

The account is fantastic for my pay - I work freelance for a company in China and nationwide works perfectly with the bank the company uses, so while my colleagues all get charged about £10 by their bank every month when they get paid I get charged £0! Fantastic!!
On the other hand I’ve had my account since I was a kid - obviously it was called a junior account or whatever before but the point is my parents opened it when I was very small/a baby. At 20 years old I’d never had a credit card and thought it’d be convenient for travelling. Despite meeting the minimum criteria I was denied one. I was told that the staff don’t get access to the reason and that a letter explaining it would be posted to me - no such letter ever arrived!!! As a loyal customer I had hoped for slightly better treatment so I didn’t just feel ignored cos I’m not rich - I have a job and met the minimum income requirements.

Write a review
19th January 2020

Dissatisfied with Branch service

I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I a...

Read more

I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I also found some staff old fashioned in their values and views.

Write a review
17th December 2019

Dreadful

Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared l...

Read more

Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared less.. I made a formal complaint and they then sent a blank copy of the complaints response letter.! I wrote to the CEO with no reply either. There has been a litany of issues with Nationwide over the last five years - very disappointing .

Write a review
14th December 2019

Disappointed with charges

I banked with Nationwide for about 11 years, until very...

Read more

I banked with Nationwide for about 11 years, until very recently.

The service I’ve received from Nationwide has always been good, and the staff in branch are always great, but the charges levied on my account were ridiculous.

I’m self employed with no fixed pay date, so I’m a typical month I was being charged around £60 for missing direct debits. I understand the reasoning, but the amount is ridiculous. As a result I’ve fallen behind on my bills, had more charges and so on.

I’m reluctant to recommend Nationwide based on this.

Articles related to Nationwide