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Nationwide reviews

Nationwide Logo
Rated Good • 4.33/5

Nationwide reviews

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Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,765 product reviews

Average score of 4.33/5
5 star
69%
4 star
17%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide wins hearts with friendly branches, solid customer service, and rewarding loyalty with bonuses and good savings rates. Their app is generally easy to use, though some find it a bit behind the times. On the downside, insurance claims and mortgage services can be slow or frustrating, and some customers find the card reader security a hassle. A few have faced serious issues with discrimination or account freezes.

Positive themes

  • Nationwide’s branches and friendly staff make banking feel personal and welcoming.
  • The Nationwide app is easy to use and helps manage accounts smoothly.
  • Nationwide rewards loyal customers generously with bonuses and profit shares.

Negative themes

  • Insurance claims and home repairs with Nationwide can be slow and disappointing.
  • The card reader security is annoying and outdated for many Nationwide users.
  • Customer service can be poor or unhelpful in serious issues like fraud or discrimination.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2765 company reviews • Last reviewed within 7 days

Lots of high street branches available & never had a...

FlexPlus • 14th February 2026

Lots of high street branches available & never had a problem in 30+ years as a customer.

{"display":"Gareth Evans","full_name":"Gareth Evans","avatar":{"url":"\/assets\/uploads\/avatars\/users\/735594.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent customer service ....

Credit card • 14th February 2026

Excellent customer service both online and in branch. Good range of products.

{"display":"SD","full_name":"SD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SD
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Love the transparency

    Love the profit sharing that Nationwide does, along with the excellent communications about acquisition and their rationale behind it. I only wish more financial institutions are so transparent.

    {"display":"argggh","full_name":"argggh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    argggh 14th February 2026
  • 1/5

    Price nearly trebled!

    House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have found an alternative for £50 per month.

    {"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    John T 13th February 2026
  • 5/5

    Great service in branch and on app

    Simple banking on app and in branch. Great choice for savers with good, competitive rates.

    {"display":"Fiona","full_name":"Fiona","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Fiona 13th February 2026
  • 5/5

    very straightforward to do online with

    very straightforward to do online with

    {"display":"sb33ry","full_name":"sb33ry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    sb33ry 13th February 2026
  • 5/5

    Nationwide have been my main bank my entire life.

    Nationwide have been my main bank my entire life. My first current account when I was 16 and the bank I have used for everything... Nationwide have been my main bank my entire life. My first current account when I was 16 and the bank I have used for everything important. I have held accounts with every major bank and some smaller ones, and some have their benefits, but I have always trusted Nationwide more. I have never had any issues, they have provided great value and features, and I consider them more ethical than most banks due to being a building society and based on the decisions they make. Read more Read less

    {"display":"PK","full_name":"PK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    PK 13th February 2026
  • 1/5

    You are never their priority.

    Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight... Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt. Read more Read less

    {"display":"Dan T","full_name":"Dan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Dan T 9th February 2026
  • 5/5

    A friendly face is priceless

    I use the app on line but also if I need to check what might be in my best interest a face to face is... I use the app on line but also if I need to check what might be in my best interest a face to face is always available. Having to deal with a death and bank account. They go out of their way to make it as simple as possible. To have that reassurance at such a time is priceless Read more Read less

    {"display":"Michelle S","full_name":"Michelle S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Michelle S 9th February 2026
  • 5/5

    Really easy to open and track monthly

    Really easy to open and track monthly

    {"display":"Umepat","full_name":"Umepat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Limited Access Saver
    Umepat 9th February 2026
  • 5/5

    Delighted with service

    I had a problem transferring from my old account which delayed me beyond the deadline set by the current-account switch service - the staff at... I had a problem transferring from my old account which delayed me beyond the deadline set by the current-account switch service - the staff at Nationwide were brilliant and reset the time so I could get the £175 switching bonus! Read more Read less

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    James 9th February 2026

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