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Ratings based on 1154 reviews Last review 7 hours ago
4.44 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

5 770
4 263
3 40
2 14
1 65

Your Nationwide Reviews (1154)

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22nd November 2019

Fraud

Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund...

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Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund money.
Your money is not safe with them.
I have never encountered this before with any other bank or financial institution

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12th November 2019

Shocking

After a water leak in a new kitchen, I have tried to claim from Nationwide who instructed BVS assessors. They seem intent on offering cash settlements of less than half the quote to repair...

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After a water leak in a new kitchen, I have tried to claim from Nationwide who instructed BVS assessors. They seem intent on offering cash settlements of less than half the quote to repair
After 4 quotes of more than double the offer still waiting with a damaged kitchen.

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10th November 2019

Worst Bank EVER - DO NOT BANK WITH THIS BUNCH OF CROOKS

After getting behind with some payments due to financial problems, Nationwide informed me that they intend to ILLEGALLY change the unsecured credit card debt into a SECURED debt which they were going to secure against my house. This is utterly...

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After getting behind with some payments due to financial problems, Nationwide informed me that they intend to ILLEGALLY change the unsecured credit card debt into a SECURED debt which they were going to secure against my house. This is utterly irresponsible and illegal !!!

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24th September 2019

Terrible Customer Service

This insurance is only worth it if you are fairly sure you will not need to claim. Certainly, now that Nationwide is cancelling the interest on the current account, I would not touch this with a barge...

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This insurance is only worth it if you are fairly sure you will not need to claim. Certainly, now that Nationwide is cancelling the interest on the current account, I would not touch this with a barge pole.
Here is our experience. In June my wife fell and broke her arm in the mountains in Austria. She was helicoptered off the mountain and treated efficiently and kindly by the helicopter people and by the staff of Innsbruck Hospital, but we obviously occasioned quite a lot of expense in the form of bills that were sent to our home after our early return, midway through a two week holiday. I contacted Nationwide's emergency service while in Austria and they arranged an early flight home, an extra seat beside my wife on the plane, so her arm would not get knocked, and assistance at both airports with our luggage. Pretty good really.
But there were some early warning signs. Nationwide never once contacted me by phone or e-mail to give me information; so we were left on tenterhooks for some time about whether the flight home had been booked or not. Actually, my holiday company Inntravel were much more helpful and hands on. Indeed it was Inntravel that provided me with the details of a flight home and a contact at Inghams with whom to book it - information which I then passed on to Nationwide. While Inntravel contacted me to ask how things were going, there was no such contact from my Insurance Company, who never voluntee3red a single unsolicited communication. I always had to ring them. Not only that, but every e-mail they sent me while we were in Austria included the words, "We have been trying to contact you without success." This added to the stress because we imagined that they were trying to communicate important information that wasn't getting through. I only realised that this was a lie, when we got home and all e-mails continued to contain this line. What sort of company begins every e-mail to its customers with a lie? Of course, what they were doing was lazily re-using old-mails as templates - which sometimes resulted in miscommunication bordering on incoherence.
While at home we got 5 bills. I paid one for a small amount with my credit card, but the others I forwarded to Nationwide for payment. Sending stuff to Nationwide is difficult because they use an ungainly link which occurs in one of their often mildly irrelevant e-mails about "trying to contact you without success". This works ok when you have everything to hand, but falls down when you get bills arriving in dribs and drabs, because the link disappears ever time you use it; so then you have to ring them up and ask for another link to send them the next bill, and then of course they send you another e-mail telling you that they have been trying to contact you without success.
All of this would have been only mildly annoying if they had been paying the bills that we had been dutifully and promptly scanning and forwarding. One bill from the Innsbruck Hospital was followed by a reminder and an additional administration charge. I rang Nationwide, got another link and forwarded it. Then we got another bill, the same one again with an admin charge added and 4% interest, and a threat that they would be sending debt collectors. This was adding to the stress felt by my wife, whose recovery was going depressingly slowly.
Unfortunately, ringing Nationwide about a problem is as bad as ringing Virgin about a faulty telephone line: you never speak to the same person twice, you always have to explain everything all over again, the person you speak to sounds competent and professional - and then nothing happens.
A sum of money appeared in our bank account recently. We believe this may be in settlement of our "curtailment claim". We have received no communication from Nationwide explaining what this sum is for, or how it was calculated. Each week we ring them and ask for a written statement of what bills have been paid - just for our peace of mind- but nothing happens.
John Pye
Yorkshire

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3rd September 2019

Disgraceful and utterly useless.

Having banked with the Nationwide for 20 odd years, I'd rather give my money to a stranger to look...

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Having banked with the Nationwide for 20 odd years, I'd rather give my money to a stranger to look after.

Whatever problem you have, usually thier fault, they simply will not help. Either thier internal training mandates they refuse to help, or sociopaths work there for the sheer joy of draining all hope out of thier customers.

Avoid these grubby, deceitful crooks at all cost.

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3rd September 2019

Terrible customer experience

The service from Nationwide Home Insurance after an attempted break in was very poor. The door, which took nearly 8 weeks to be replaced, wasn't as good as the old door and was poorly made. Nationwide nor the company that fitted the door, VPS Evander,...

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The service from Nationwide Home Insurance after an attempted break in was very poor. The door, which took nearly 8 weeks to be replaced, wasn't as good as the old door and was poorly made. Nationwide nor the company that fitted the door, VPS Evander, were prepared to do anything about it. Terrible customer service that only added to the stress of dealing with the mess left after the attempted break in.

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1st September 2019

One good, one bad

I have claimed twice on the home insurance in the last few years. The first time was great, smooth and stress free and I would have highly recommended. The second time was a nightmare. Lost paperwork, having to resend emails and advisers who didn’t r...

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I have claimed twice on the home insurance in the last few years. The first time was great, smooth and stress free and I would have highly recommended. The second time was a nightmare. Lost paperwork, having to resend emails and advisers who didn’t really know what was going on. It mad the whole process more stressful

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1st September 2019

One good, one bad

I have made two claims in the past few years with Nationwide Home Insurance. The first was great, stress free and I would have highly recommended. The second time was a nightmare, lost paperwork, resending emails, advisers who didn’t really know what t...

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I have made two claims in the past few years with Nationwide Home Insurance. The first was great, stress free and I would have highly recommended. The second time was a nightmare, lost paperwork, resending emails, advisers who didn’t really know what they were doing. Made the whole process far more stressful.

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