Ratings based on 1103 reviews Last review 4 days ago
4.48 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

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Your Nationwide Reviews (1103)

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20th March 2019

The travel insurance is appalling. AVOID. Zero star rating!

Do not rely on this travel...

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Do not rely on this travel insurance.
We booked a holiday. Months after booking my husband was ill, but recovered and was fit to travel.
I rang just to inform the insurers of his up to date medical history.
They refused cover and refused to renew the annual policy.
As the booked holiday was after that renewal date, they refused to cover it.
They told us our options were:
-Cancel the holiday at our own expense;
-Travel without medical cover (to the USA! Er, no!);
-Arrange alternative cover at our own expense.

We found alternative cover, after hours of stress.
It took a complaint to the Financial Ombudsman to reclaim this money (hundreds of pounds).
Utterly appalling. Nationwide tout this benefit - in fact it’s worthless.

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23rd February 2019

Painfully slow mortgage application

I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior u...

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I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior underwriter will apply discretion. I had already sent duplicate now as benefit is due review in April they are saying I cannot prove addition income for foreseeable future. The property is now entering search stages and I have submitted child tax credits letter Which will take a week
To assess as each document upload takes 2 days. I am
Sick of the delays as this letter has held everything up. Other proofs straight away approved. I wish they had been honest with me and just refused earlier on then Could have closed my account as well with Nationwide as really annoyed with them. I hope people reading this will stay clear as single working mothers have no chance of getting approved if same circumstances as mine.

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10th February 2019

A great current account

I have had my flex account since being a student and I have had no problems at all. Nationwide have always been great in branch and there is no up-selling as there is in some banks. Staff always friendly and efficient. I also benefit from their free...

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I have had my flex account since being a student and I have had no problems at all. Nationwide have always been great in branch and there is no up-selling as there is in some banks. Staff always friendly and efficient. I also benefit from their free travel insurance!

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10th February 2019

Poor service

The general day to day banking and the app and website are fine. It has everything you want and need. It’s just the day to day banking in branch that leaves a lot to be desired and the amount of “upgrades” that they are doing is horrendous. Pretty much...

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The general day to day banking and the app and website are fine. It has everything you want and need. It’s just the day to day banking in branch that leaves a lot to be desired and the amount of “upgrades” that they are doing is horrendous. Pretty much every weekend I have no access to various or even all parts of my account. Not good enough really!

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10th February 2019

Good current account

I have had a flex account with the Nationwide for many years now and wouldn't want to change to any other provider. They were great when I had my account hacked and money taken, refunding within 24 hours, and I get free travel insurance for holidays...

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I have had a flex account with the Nationwide for many years now and wouldn't want to change to any other provider. They were great when I had my account hacked and money taken, refunding within 24 hours, and I get free travel insurance for holidays within Europe to boot. Great current account to have

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8th February 2019

Top Class Building Society

Nationwide is an excellent provider of a wide range of financial products. They have a range of current accounts that meet your needs. Nationwide also reward your loyalty with a higher rate of interest on savings depending on your length of...

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Nationwide is an excellent provider of a wide range of financial products. They have a range of current accounts that meet your needs. Nationwide also reward your loyalty with a higher rate of interest on savings depending on your length of membership. Their outstanding staff are helpful and positive, whether contacted online or in branch. The nationwide app is detailed and very easy to use.

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7th February 2019

Poor customer service and incompetent understanding of their policy

I have had a Nationwide account for many years and kept it after moving back to Canada. My daughter decided to go to Bristol and so I wrote to the Nationwide to ask if she could be added to the account. I was told to fill in the necessary forms and it...

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I have had a Nationwide account for many years and kept it after moving back to Canada. My daughter decided to go to Bristol and so I wrote to the Nationwide to ask if she could be added to the account. I was told to fill in the necessary forms and it would work. We had to take my husband off the account. I double checked before I left and again told it was fine. Once in Bristol, we set up the account and I was told it was fine and my daughter had access. I left the country and my daughter went back to the bank and was told she not only had no access but that they had sent documents to our old address in Manchester. They had our address in Toronto for over 15 years. They were rude to her and then when I tried to contact them I couldn't get through the security because they asked how I set up the initial account. I had no recollection at all. Then I received a very terse letter two weeks later saying they couldn't add someone to an account when they lived overseas. I have written back and they said they will "investigate" and they are sorry. But this has cost us a fortune in fees for using the canadian account; the travel to Bristol; time wasted making sure we had all the documents when not one but three people told us we could do this. We are left with no access to the account unless I go over again. It is insane. My daughter now has an appointment with Barclays and we will transfer the accounts there and forget Nationwide.

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