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Nationwide reviews

Nationwide Logo
Rated Excellent • 4.68/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 4,327 product reviews

Average score of 4.68/5
5 star
78%
4 star
12%
3 star
2%
2 star
1%
1 star
7%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide is loved for its friendly, helpful staff and the comfort of having local branches still open. Many appreciate the fairer share payments and ethical approach as a building society. However, frustrations with the app’s limitations, slow customer service, and issues with account freezes or blocked access have left some feeling let down.

Positive themes

  • Nationwide’s branches and friendly staff make banking feel personal and supportive.
  • The fairer share payments and profit bonuses Nationwide gives out really make you feel valued.
  • Nationwide’s app and online banking are generally easy to use and reliable.

Negative themes

  • The app can be clunky with limited features and lacks useful notifications.
  • Customer service can be slow with long waits and sometimes unhelpful responses.
  • Account freezes and blocked access have caused serious problems for some customers.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 4327 company reviews • Last reviewed within 7 days

Very easy process no phone calls or waiting.

Personal Loan • 12th March 2026

Very easy process no phone calls or waiting.

{"display":"John Hammond","full_name":"John Hammond","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1392458.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I’ve never had an issue with lendable even when re a...

Personal Loan • 12th March 2026

I’ve never had an issue with lendable even when re arranging payments dates and amounts, they are understandable if financial situations to changing. Only thing... I’ve never had an issue with lendable even when re arranging payments dates and amounts, they are understandable if financial situations to changing. Only thing I would say is allowing customer to up the direct debit payment and change interest rates as financial position changes Read more Read less

{"display":"charlotte R","full_name":"charlotte R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very good customer service and easy process.

    Very good customer service and easy process.

    {"display":"Upendar T","full_name":"Upendar T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Upendar T 12th March 2026
  • 5/5

    Quick, easy, electronic application

    Quick and easy application - all electronic and a great online portal to manage your account. Everything you need and want!

    {"display":"MrsShare","full_name":"MrsShare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    MrsShare 12th March 2026
  • 5/5

    Quick, easy efficient service.

    Quick, easy efficient service. I wanted a loan and received exactly what I wanted no fuss and a simple process

    {"display":"Graham f","full_name":"Graham f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Graham f 12th March 2026
  • 5/5

    Was worrying about whole process.

    Was worrying about whole process. But bamboo waa quick and easy and made it very simple. Funds in on the same day.

    {"display":"Christina P","full_name":"Christina P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent and easy!

    Every set from application to hearing back from Plata was excellent and easy! The lay out when you log in makes everything so easy to... Every set from application to hearing back from Plata was excellent and easy! The lay out when you log in makes everything so easy to navigate! Finding all the options and information about your plan is so so easy. Haven’t even needed to get i touch with customer services as I have managed todo everything I need when I log in online. Read more Read less

    {"display":"Sonny","full_name":"Sonny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Sonny 12th March 2026
  • 5/5

    The loan has low interest and soo quick to respond...

    The loan has low interest and soo quick to respond

    {"display":"Dexcyl B","full_name":"Dexcyl B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Dexcyl B 12th March 2026
  • 5/5

    My Plata Personal Loan

    Plata Personal Loan provided a very smooth and straightforward experience. The application process was quick and easy to complete, and the approval was much faster... Plata Personal Loan provided a very smooth and straightforward experience. The application process was quick and easy to complete, and the approval was much faster than I expected. I appreciated how clear the terms and repayment schedule were, which made it easy to understand my responsibilities from the start. The customer service was helpful and responsive whenever I had questions, and the funds were released promptly once everything was approved. Overall, Plata offers a reliable and convenient option for anyone looking for a personal loan with a simple and transparent process. Read more Read less

    {"display":"mnawaz99@hotmail.co.uk","full_name":"mnawaz99@hotmail.co.uk","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great lender

    No hazzle & quick approval Allowing hoping to borrow again

    {"display":"Fe Juyad","full_name":"Fe Juyad","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Fe Juyad 12th March 2026
  • 5/5

    Flexible loans

    Love the fact you can manage your loan online and gives you the opportunity to make early payments to save on interest as opposed to only paying off your loan

    {"display":"Mel D","full_name":"Mel D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Mel D 12th March 2026

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