Nationwide Reviews

  Ratings based on 1,484 reviews       Last review 12 hours ago    

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

Overall Rating

Great

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Nationwide Review Insight

What are people saying in their reviews?

Customer Service

52% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Best Mortgage Provider Winner of ‘Best Mortgage Provider’ in the British Bank Awards 2017

FlexAccount

home insurance worthless

I have had home insurance with nationwide for years never claimed land slip last night tons of rubble blocking path says what can be claimed and it clearly says land slip is claimable but nationwide refuse any help do not use nationwide home... Read more

I have had home insurance with nationwide for years never claimed land slip last night tons of rubble blocking path says what can be claimed and it clearly says land slip is claimable but nationwide refuse any help do not use nationwide home insurance it is worthless

Reviewed on 22nd October 2021
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ann dutton
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FlexAccount

Racist unethical fraudulent , breaking the confidentiality law

Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford... Read more

Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch!

We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones. Their complaint procedure is sham, others state this as well. We are shaken by our experience in this branch.

We took our son to open his first account. The staff were, as races, arrogant, lazy, and unprofessional as ever. They whisper whilst looking at us or other customers. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear.

We asked their help to open our son's first account. The manager asked responded loudly through a loud speaker

- ARE YOU DISABLED THAT YOU CANT OPEN IT YOURSELF??

Speechless and frozen we were.

-WHAT IS YOUR DISABILITY?? Ashe showed again. Then gave us a leaflet with a bit of scribbles on and said ' YOU DO IT'.

We left humiliated and upset. The scribbles were all wrong informations, the phone number provided was not even in use. But since we were not disabled, and that they were lazy, we did open our son's account.

Two weeks later, we received a complaint letter accusing our son who never spoke these staff with bored house wive attitudes, accept giving his name and dob shyly, then sitting back at the chair out of the way, calling my son,

'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, our son had never got of his chair or spoke, accept when asked, giving his name, and DOB. So, this incompetent and unethical people made a false allegation against our child.

We then called them and requested an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up.

What kind of a bank is this, we put our money in to their trust, by which they earn money, but they do not treat equally respectfully.

The staff is not trained professionalism or ethics. We are going to ombudsman and removing our bank to a place where our custom will be valued.

Reviewed on 14th October 2021
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Gxchx Foxes
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FlexAccount

Great service

Excellent debit account which includes many benefits such as gadgets and travel insurance

Reviewed on 9th October 2021
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Jason
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Fixed Rate Mortgage

Brilliant!

A helpful mortgage lender, with current information always shared via post / e-mail or preferred choice.

Reviewed on 9th October 2021
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JessicaJones87
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Personal Loan

HUGE MISTAKE

This bank has been one of my biggest mistakes. it provides nothing but extra... Read more

This bank has been one of my biggest mistakes. it provides nothing but extra stress.
The card reader is awkward and almost every other bank has moved on, they can keep you secure without the constant hassle.
The app is borderline pointless bar check balance you cant do much else not even contact your bank.
The customer service is laughable, my card has 'not been able to be verified' for about a month. the bank is useless and doesn't help or get back to me.
I have tried multiple ways to sort this myself but nothing. I literally have NO ACESS TO ONLINE PURCHASES AT ALL!
Do not use this building society the Medici bank in Florence will serve you better.

hopefully nationwide will see this and actually resolve an issue. Looking at the reviews I doubt this. If anyone sees this go anywhere else. Even Santander.

Reviewed on 6th October 2021
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Thomas Simon
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Personal Loan

Amazing Product, and great customer service

I had problem applying for a personal loan online, so I went in bank and they gave me a number as it is done over the phone, so called them just from outside the bank, the customer service agent who picked up my call her name is Sharmin, she is an... Read more

I had problem applying for a personal loan online, so I went in bank and they gave me a number as it is done over the phone, so called them just from outside the bank, the customer service agent who picked up my call her name is Sharmin, she is an amazing lady helped me redoing my application, went through all application did a soft check quite a few time just to tell me how much money I can borrow, when my application was done, I went is bank to verify my ID just before locking up the doors as it was 15 pass 4, even though they had little time to close the bank, they help me, they spoke to the lady on phone did all paperwork, just when doing paperwork the manager noticed something was not right and he said you had to redo the application again, throughout the branch process I had Sharmin on the line all the time helping with paperwork, so I came out of the bank is it was closed at that time, Sharmin redid my application with the same energy and amazing support, this time we did all our check, and as this was all done on Friday, so had to wait for Monday, as my application was in review Sharmin said she would call me back on Monday, which she did and also called the bank that I'll be coming in for ID verification, and here comes a great part as soon as I walked in the CRAWLEY branch customer service lady recognise me straight away takes me on a desk where the desk person recognise me and greet me with my name and check my ID and then the manager walks in and takes me in his cabin, GREAT TEAM AMAZING CUSTOMER SERVICE, when I looked around they were helping everybody walking in the branch with that great level of energy . SHARMIN if you reading this, I just wanna say THANK YOU VERY MUCH and also THANK YOU TO Crawley Branch.

Reviewed on 4th October 2021
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Jigar Patel
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Cash Card

A family friendly mutual owned by us all

Any age can make use of the expertise of the advisors within the Nationwide Building society. I started my mortgage with them in 1980. After this was paid off I continued to save with them ad take their advice on the products available. These are... Read more

Any age can make use of the expertise of the advisors within the Nationwide Building society. I started my mortgage with them in 1980. After this was paid off I continued to save with them ad take their advice on the products available. These are always safe under the Financial Services regulations

Reviewed on 2nd October 2021
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H Jean Summers
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Fixed Rate ISA

Mutual

I have been a member of this company for many years and they have always been andexcellent organisation to belong to.

Reviewed on 29th September 2021
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Gordon Watts
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FlexAccount

professional and courteous

I have been with Nationwide for over 29 years, I have always found them above board and professional

Reviewed on 24th September 2021
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David Robinson
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Cash Card

Absolutely sick of it

Im with nationwide bank but bank machine out of order as usual in Gillingham town centre went to halifax its says no funds available meantime it tells my bank ive had money out when i havent thanks halifax ill just let my new born baby starve the... Read more

Im with nationwide bank but bank machine out of order as usual in Gillingham town centre went to halifax its says no funds available meantime it tells my bank ive had money out when i havent thanks halifax ill just let my new born baby starve the whole weekend while you sort your poxt machines out then.

Reviewed on 23rd September 2021
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vincent deadman
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Car Insurance

Shady SHADY

JUST be warned that you will have a SIGNIFICANT monthly payment increase (talking over $100 USD) that they will not tell you will occur BEFOREHAND, if you have to move cities half way in your term. Also they request proof of mileage, but "misplace"... Read more

JUST be warned that you will have a SIGNIFICANT monthly payment increase (talking over $100 USD) that they will not tell you will occur BEFOREHAND, if you have to move cities half way in your term. Also they request proof of mileage, but "misplace" the proof a few times so that you have to send proof of your mileage again (I literally sent it three times). This means in the meantime your mileage goes up so they UNILATERALLY, again without TELLING YOU, increase your monthly fees. But when you ask how much of the change is due to mileage versus the move, they "CANNOT" determine how much of the premium increase is due to what change. It's clear shady dishonest conduct. Sick of companies being dishonest, aren't you? Just be straightforward.

Reviewed on 21st September 2021
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HonestExperiences
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FlexAccount

Friendly staff

Always helpful when talking on the phone or in branch

Reviewed on 15th September 2021
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Paula B
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FlexAccount

Excellent

All excellent I have a current account with Nationwide and they are a big organisation with a small organisation attitude. I recommend them if you are looking for a current account.

Reviewed on 1st September 2021
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Mark Hampson
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FlexAccount

Great service

Always helpful well trained staff on hand to help.

Reviewed on 30th August 2021
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Matthew Kendall
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Fixed Rate ISA

Great rate for existing members

I got a rate of 0.75% for a fixed rate ISA and £50 for switching, which I am very happy with. I am pleased to see my provider rewarding loyal customers. The app is very easy to use and the staff at Nationwide are always polite and friendly.

Reviewed on 29th August 2021
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George
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Cash Card

Reassurance

Always helpful when needed for example when I lost my bank card.

Reviewed on 11th August 2021
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Jim Beizsley
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FlexAccount

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd... Read more

my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd and mental health problems and learning difficultys avoid nationwide at all cost or it will cost you i wish we never changed and looking for a new bank as we speak one who understands peoples need and not nasty these people are not human to make us suffer like this no customer service at all

Reviewed on 10th August 2021
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rebecca ellis
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FlexAccount

Great service for years

Ive received great banking service for years!

Reviewed on 9th August 2021
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Unhappy Payplan user
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FlexAccount

A professional and courteous service.

From my first day of opening my account with Nationwide, I have been very pleased with their professional and courteous manner and approach. Their advisers are always very friendly and helpful, offering advice whenever needed. I also find that they... Read more

From my first day of opening my account with Nationwide, I have been very pleased with their professional and courteous manner and approach. Their advisers are always very friendly and helpful, offering advice whenever needed. I also find that they are not intrusive, and respect the customers privacy and needs.

Reviewed on 5th August 2021
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Tracy Taylor
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FlexPlus

Disgusted

I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed... Read more

I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed forces Veteran I was deeply offended when B.L.M set fire to the Union jack and sprayed BLM on memorial's to many Black, White and Asian solders that gave there lives so they could have the Freedom they have today, I am in no way a racist having served with many Excellent Black and Asian solders I agree that everyone is entitled to a opinion but please NBS please Keep your support of political organisations to your self and don't force them on members

Reviewed on 24th July 2021
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andrew cooke
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