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Nationwide reviews

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Rated Good • 4.29/5

Nationwide reviews

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Unverified business
Last reviewed within 14 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,601 product reviews

Average score of 4.29/5
5 star
68%
4 star
17%
3 star
3%
2 star
1%
1 star
11%
Reviews for Nationwide have trended positively over the past 90 days

Latest positive rating

5/5

Best cash ISA rate and easy to set up.

Best cash ISA rate and easy to set up.

{"display":"Robert S","full_name":"Robert S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Robert S 2nd October 2025

Latest negative rating

1/5

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!

As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my... As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Read more Read less

{"display":"Abbey","full_name":"Abbey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
FlexAccount
Abbey 12th October 2025
See more reviews for Nationwide products

About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2601 company reviews • Last reviewed within 14 days

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH!

FlexAccount • 12th October 2025

As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my... As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced my fair share of racial prejudice; ranging from the covert innuendos and subtle and non-subtle bigoted comments, to blatant racial discrimination both professionally and privately. Even then, I was still profoundly shocked and surprised when whilst trying to deposit just £600 into my Nationwide Flex Current Account (which I had been operating for over 15 years), at the Nationwide branch in Barking; the middle-aged While lady at the counter had blurted out (quite loudly to the hearing of everybody on the queue); "So where did you get this money from, because I’ve seen you come in a few times before"! Understandably, I was apoplectic with anger and disdain, so I asked her to explain to me under which UK banking or Nationwide’s regulations she had the authority to ask me such a question considering that the small amount involved (am sure), falls well below the threshold of the purview of the UK Anti-money Laundering Regulations; and that the only possible reason for asking search a prejudicial question the way she did; was purely due to racial profiling. I therefore immediately lodged a complaint of racial profiling and discrimination to the Nationwide central customer service unit, but I was again astounded when the Nationwide assigned Complaints Handler contacted me two weeks after; and she stated that it was permitted for the branch lady to have asked where I had got the £600 from, but that she did not know under which specific UK or Nationwide’s banking deposit regulations. More bizarrely, this complaint handler then went on to say that she felt personally “insulted” that I had lodged a complaint of racial profiling in the first instance, but when I then asked her to paint for me a scenario in which a White middle-aged man would have been subjected to such questioning over a £600 counter deposit; but she could not respond. Furthermore, when I pointed out to her that she was engaging in the rather unsavoury but commonly used tactics of “victim blaming”; she immediately stated that she was going to close down my Nationwide Flex account because of my “unreasonable behaviour”!! Needless to say that I have started shutting down my account as I would never have wished to go back to that branch again or continue to bank with Nationwide as that was not the first time I had experienced such deplorable discriminatory customer service that organisation!!! Read more Read less

{"display":"Abbey","full_name":"Abbey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Best cash ISA rate and easy to set up.

Cash ISA • 2nd October 2025

Best cash ISA rate and easy to set up.

{"display":"Robert S","full_name":"Robert S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great experience with nationwide, plenty of branches...

    Great experience with nationwide, plenty of branches and good service.

    {"display":"DW","full_name":"DW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    DW 12th September 2025
  • 5/5

    Excellent

    Excellent value, great rates, amazing treatment to make customers feel valued with the Fairer Share scheme and higher saving interest rates

    {"display":"Kurt M","full_name":"Kurt M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    Kurt M 7th September 2025
  • 5/5

    Easy to use and understand, especially as a first cr...

    Easy to use and understand, especially as a first credit card. I like how it is all able to be accessed online, and you can... Easy to use and understand, especially as a first credit card. I like how it is all able to be accessed online, and you can transfer money between accounts easily and see your balance. I would recommend. Read more Read less

    {"display":"Ellie Burnard","full_name":"Ellie Burnard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ellie Burnard 5th September 2025
  • 5/5

    Amazing customer service, always going the extra mil...

    Amazing customer service, always going the extra mile and demonstrating customer value every time

    {"display":"Fearghal H","full_name":"Fearghal H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Fearghal H 4th September 2025
  • 1/5

    This bank is lie all of there service

    This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to... This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they can't when i complain they call me morning and promised me refund my money back now again call me in afternoon they sayed no refund its not bank fault my fault i use there debit card so don't waste money use this bank is totally fraud Read more Read less

    {"display":"Md Fohad Hassan Lodi","full_name":"Md Fohad Hassan Lodi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290486.png"}}'s avatar
  • 5/5

    Switching to Nationwide was the best decision ever

    I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made.

    {"display":"Chris K","full_name":"Chris K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Chris K 21st July 2025
  • 5/5

    Fast and easy service

    Easy application process and a fast around service.

    {"display":"Clive D","full_name":"Clive D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Clive D 15th July 2025
  • 4/5

    Mortage.

    Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower.

    {"display":"Jennifer S","full_name":"Jennifer S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jennifer S 15th July 2025
  • 1/5

    Card stolen - no sympathy

    My Nationwide credit card was stolen from me as I was boarding a tram by two females who apparently been watching me buy the tickets... My Nationwide credit card was stolen from me as I was boarding a tram by two females who apparently been watching me buy the tickets with the card. Contactless pad had been broken so had to enter pin which they obviously took a note of as they were in the queue behind me. As I boarded the tram I was jostled and pushed during which I was robbed of my wallet - also containing other cards and ID. As the tram pulled out of the station both jump off as the door was closing. One got her arm caught in the closing door and was pulled free on the platform by her accomplice. I immediately cancelled my other cards on the banking app but had no option other than ring the lost / stolen telephone number for the select credit card. It took in the region of 15 minutes on the phone to get to speak someone who could actually freeze the card and take my report that I had been robbed. As a consequence the offenders were able to withdraw €300 in cash on the card (I was in France at the time). As instructed by nationwide the incident was immediately reported to the local police in person and the crime report number passed immediately to the lost stolen help line. This incident occurred 10 days ago and the credit card fraud team persistently have refused to inform me what is happening as the fraudulent transaction is still showing on my account. Ironically when you call the pre recorded messages ask if you are ok and can they can help in any way but even being a 72 year old pensioner with a number of medical problems they still think I could have done more to prevent this incident. Read more Read less

    {"display":"Gerry ","full_name":"Gerry ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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