Ratings based on 1184 reviews Last review 1 day ago
4.40 / 5Great overall rating

Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide...

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Nationwide reviews can help you to find out more about the UK's largest building society. Nationwide building society claim to "do everything with their members' best interests at heart." Do you agree? Smart Money People is the place for Nationwide reviews. Read and write reviews to help increase trust and transparency in financial services.

5 780
4 266
3 42
2 14
1 80

Your Nationwide Reviews (1184)

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3rd April 2020

absolutely rubbish

Please do not buy from them. My mother made a claim, surveyor wasn’t even a roof surveyor and didn’t even go on roof and made up some nonsense. Claim refused. I called them asking for a roof surveyor which they so kindly refused (sarcasm). Customer ser...

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Please do not buy from them. My mother made a claim, surveyor wasn’t even a roof surveyor and didn’t even go on roof and made up some nonsense. Claim refused. I called them asking for a roof surveyor which they so kindly refused (sarcasm). Customer service lady rude and rude and rude. My mother has been with them 14 years and never made a claim. Will never insure with them again. Disgusting and a total fraud company.

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23rd March 2020

Disgraceful service / support

Disgraceful customer service and banking facility....

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Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

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23rd March 2020

Disgraceful support & banking facility

Disgraceful customer service and banking facility....

Read more

Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

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23rd March 2020

Disgraceful customer care

Disgraceful customer service and banking facility....

Read more

Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

Write a review
23rd March 2020

Disgraceful, worst banking facility and customer care you will ever encounter

Disgraceful customer service and banking facility....

Read more

Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

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14th March 2020

Atrocious and idiotic

From the minute I opened the bank account it was nothing bus hassle. First the incentive took 3 months and many telephone calls before it was received. The telephone is usually answered after a minimum of 15 minutes. I had a dispute on my credit...

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From the minute I opened the bank account it was nothing bus hassle. First the incentive took 3 months and many telephone calls before it was received. The telephone is usually answered after a minimum of 15 minutes. I had a dispute on my credit card and it took over 4 months to resolve and many telephone calls. NEVER waste you time with them!

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13th March 2020

Travel Insurance is absolutely useless

I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to...

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I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to SANTANDER in Romsey and the manager there was wonderful and ran a very efficient branch. Despite all of her efforts SANTANDER closed this branch and I signed up to Nationwide in Romsey.
All seemed good on paper until you have to claim on their travel insurance.
What a bunch of useless time wasters. If you like being on hold for over an hour then that is fine! They don’t phone when they promise they will and their upload documents on the web page is awful.
Just spoken to somebody now after being listening to Music on Hold for 2 hours!
Really poor show.
As soon as my claim is sorted I will be changing banks as I do not expect to treated like this.

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2nd March 2020

Very poor customer service

I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). ...

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I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). In my travel group there was 15 other people who got a full refund or partial due to this event. Many had insurance with Halifax which were great in helping them and even calling them in Napal to ensure they are ok!

That aside, I did not teach my lesson and I still stayed a loyal customer. I am travelling to Bulgaria Friday and I have not managed to reach a customer service and ensure I am covered for the past week. I just tried again and after holding the line for 13 mins I got disconnected. The customer service is appalling and I will be changing my insurance. The bank doesn't do anything, the helpline keeps passing you around and so on.

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22nd February 2020

Tried to switch my account and no direct debits/standing orders switched!

I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old ...

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I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old account).
I only found out that they hadn't transferred any of my standing orders or direct debits over from my old account when I got an email saying I didn't qualify for the £100 because I hadn't switched any direct debits! All of my payments that were supposed to go out over a month were missed, and it's been really inconvenient for me, with absolutely no help from Nationwide, and very rude customer service representatives. So disappointed, I've closed my account with them immediately.

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30th January 2020

Specialist Support Team are a complete joke

Steer clear of these power happy idiots. Placed restrictions on my Mums bank account after a 2 minute conversation with my Mum who is deaf and then deemed her unfit to look after her own finances. Have went for POA so I can sort it out for her. ...

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Steer clear of these power happy idiots. Placed restrictions on my Mums bank account after a 2 minute conversation with my Mum who is deaf and then deemed her unfit to look after her own finances. Have went for POA so I can sort it out for her. They’re condescending and quite frankly rude with the IQ of a Hamster

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29th January 2020

Building society

Nationwide is my one and only banking account I will use I have been with others and well frankly have never been as helpful or trustworthy as nationwide I have now held my account with nationwide for 19years along with my family members and even my...

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Nationwide is my one and only banking account I will use I have been with others and well frankly have never been as helpful or trustworthy as nationwide I have now held my account with nationwide for 19years along with my family members and even my own son has an account with them I'd not recommend any other bank/building society.

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28th January 2020

Great for some things, less for others

The account is fantastic for my pay - I work freelance for a company in China and nationwide works perfectly with the bank the company uses, so while my colleagues all get charged about £10 by their bank every month when they get paid I get charged ...

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The account is fantastic for my pay - I work freelance for a company in China and nationwide works perfectly with the bank the company uses, so while my colleagues all get charged about £10 by their bank every month when they get paid I get charged £0! Fantastic!!
On the other hand I’ve had my account since I was a kid - obviously it was called a junior account or whatever before but the point is my parents opened it when I was very small/a baby. At 20 years old I’d never had a credit card and thought it’d be convenient for travelling. Despite meeting the minimum criteria I was denied one. I was told that the staff don’t get access to the reason and that a letter explaining it would be posted to me - no such letter ever arrived!!! As a loyal customer I had hoped for slightly better treatment so I didn’t just feel ignored cos I’m not rich - I have a job and met the minimum income requirements.

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